Current Chase home equity customers
If you have questions or concerns about your Home Equity account, you can reach us here:
Email: Send us a secure email with a question or to get account information. For security reasons, you’ll need to sign in to Chase OnlineSM and use our Secure Message Center to send us an email. Choose the “Customer Center” tab, then choose “Send a new message” in the left side navigation.
We accept operator relay calls.
Monday-Friday: 8:00 AM – 8:00 PM ET
Saturday: 9:00 AM – 6:00 PM ET
Customer Service Inquiries
(by U.S. Postal Service, including Certified Mail):
Attn: Home Equity Servicing
Mail Code OH4-7304
3415 Vision Drive
Columbus, OH 43219-6009
For NY customers:
For inquiries or complaints and to obtain further information about Chase Home Lending servicing call Chase directly at 1-800-848-9136 or write to us at any of the addresses in the Mail section below. Customers may also file complaints and obtain further information about Chase by contacting the New York State Department of Financial Services Consumer Assistance Unit at:
Phone: 1-800-342-3736 or www.dfs.ny.gov
Chase isn't registered with the NY Superintendent of Financial Services.