Applying for a home equity line of credit?
If you want to apply for a home equity line of credit, or have questions about your current application, you can reach us here:
Apply online: Apply for a home equity line of credit
Monday–Friday: 8 AM–10 PM ET
Saturday: 9 AM–7 PM ET
Sunday: 10 AM–4 PM ET
(for sending us any requested information)
Come in: Go to your local Chase branch
Current Chase home equity customers
If you have questions about your home equity account, you can reach us here:
Email: Send us a secure email with a question or to get account information. For security reasons, you’ll need to sign in to Chase OnlineSM and use our Secure Message Center to send us an email. Choose the “Customer Center” tab, then choose “Send a new message” in the left side navigation.
TTY: We accept operator relay calls. If you’re deaf, hard of hearing, or have a speech disability, call 711 for assistance.
Monday–Friday: 8 AM–Midnight ET
Saturday: 8 AM–8 PM ET
Customer Service Inquiries
(by U.S. Postal Service, including Certified Mail):
Attn: Home Equity Servicing
Mail Code OH4-7304
3415 Vision Drive
Columbus, OH 43219-6009
Twitter: @ChaseSupport is our official customer service Twitter handle. Please don’t share any account or other personal financial information on Twitter.
If you are not satisfied with our service, please call us and ask to speak with a supervisor:
- Call our Customer Service team at the number above. This team can resolve most issues quickly.
- Or, if you've received a letter or notice from us, call the number on the communication.
We’re here to help. The sooner you let us know about an issue, the sooner we can find a solution.