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Home Equity Frequently Asked Questions

HELOC Frequently asked questions

Here are answers to commonly asked HELOC questions. Learn about repayment options and what to use your existing home equity line of credit for.

What is a home equity line of credit?

A home equity line of credit is a type of revolving credit that uses your home as a collateral, or security for the debt.

Here’s how it works

  • The interest rate is variable.
  • The term includes a draw period followed by a repayment period. The monthly payment amount during the draw period is based on the outstanding balance and will at a minimum include the interest due and may also include principal. The monthly payment amount during the repayment period may include both interest and principal, depending on your loan terms.
  • The current value of the property will need to be determined.
  • During the draw period, you can borrow up to the approved credit limit. Once established, a credit line limit cannot be increased.

How do I access my home equity line of credit?

We make accessing your line of credit easy. You can:

  • Transfer funds to your deposit account on Chase.com/mobile.
  • Request a line of credit advance to your Chase checking account; you can visit Chase.com, call 1-800-836-5656 or go to your nearest branch.
  • If your account includes check access, please contact us to request checks. You can use your line of credit checks to access up to available line amount from your account. To confirm your available line balance, please visit Chase.com.

 

What are my repayment options?

The term includes a draw period followed by a repayment period. The monthly payment amount during the draw period is based on the outstanding balance and will at a minimum include the interest due and may also include principal. The monthly payment amount during the repayment period may include both interest and principal, depending on your loan terms.

The term includes a draw period followed by a repayment period. The monthly payment amount during the draw period is based on the outstanding balance and will at a minimum include the interest due and may also include principal. The monthly payment amount during the repayment period may include both interest and principal, depending on your loan terms.

Depending on the terms of your credit agreement, the interest rate of your line of credit may be variable, which means your minimum payment amount may change when your rate changes.

Yes, you may make additional principal payments online or by calling 1-800-836-5656.

When you begin your repayment period, you can choose to:

  • Continue making your monthly payments. No action is required on your part for this change to happen. You’ll see your new payment amount on your monthly statements. You can also pay off the outstanding balance at any time.
  • Refinance your outstanding balance into a new home equity account or new mortgage. If you meet current credit criteria, you could refinance your outstanding balance into a new home equity line of credit or mortgage loan.

Contact us before your draw period ends to find an option that meets your needs.

What happens at the end of my draw period?

Your repayment period can last up to 27 years, depending on the terms of your credit agreement. You can continue to make monthly payments throughout the repayment period to pay off your outstanding balance. Or, you can pay off the total balance at any time.

The draw period for your existing account cannot be extended.

Your minimum monthly payment amount may be adjusted when your repayment period begins, depending on the terms of your credit agreement.

No action is needed, as the automatic payment will always withdraw the minimum monthly payment.

Follow these steps to close your line of credit:

  1.  Request a payoff quote by calling 1-800-836-5656 or by visiting chase.com(mobile), where you can generate the payoff quote; as well as mailed or emailed to you.
  2.  Pay all amounts due on your account (including principal, interest, charges, lien-release and/or other fees) with secured funds (such as a cashier's check sent to the address below or an online wire transfer made on chase.com) to bring your balance to $0.
  3.  Sign the authorization form enclosed with the payoff quote confirming that you want to close your account. Make sure to include your full account number on the form and return it on chase.com, by calling the phone number above or mail to:

Regular Mail:

Chase
Mail Code LA4-6455
700 Kansas Lane
Monroe, LA 71203

Yes, please contact us to request a payoff quote because you may be required to pay a lien-release fee from your county clerk's office to close your account. After you pay this and/or any other amounts listed on the quote, send us your signed authorization form to the address, on Chase.com or the phone number above.

Your county clerk's office charges a fee for processing the release of the lien on your property. Your payoff quote will show this fee, which you're required to pay to close your home equity line of credit.

If you have any questions about your home equity line of credit, please call us at 1-800-836-5656.