Resources on demand

Get quick and easy help with passwords, account management, video tutorials and the automated phone system.

Account and device management are a click away

Explore all of the resources available to you.

Manage your device online at any time and get your password without having to call the automated phone system.

Need help with passwords? See below.

Want to see what you can do? See below.

From setting up passwords to settling your batch, we have easy how-to videos for you:

A more convenient way to manage your payment activities

Type	Devices	Password	Functions	Requirements
Android device password	Countertop Terminal (DX4000) Wireless Terminal (DX8000)	350000	Set up Wi-Fi Change date and time Change device wallpaper	N/A
Temporary use passcode (also called dynamic password)	Countertop Terminal (DX4000) Wireless Terminal (DX8000) Desk/5000 Move/5000 iCT250 iWL250	Different every time	Initial manager/clerk password setup Manager forgot username or password	Call 1-800-265-5158 go online to obtain
Manager password	Countertop Terminal (DX4000) Wireless Terminal (DX8000) Desk/5000 Move/5000 iCT250 iWL250	Created by the account admin	Create and delete Clerk credentials Refunds Voids All settings	Minimum 8 characters with 1 uppercase, 1 lowercase and 1 special character included
Clerk password	Countertop Terminal (DX4000) Wireless Terminal (DX8000) Desk/5000 Move/5000 iCT250 iWL250	Created by the manager for employee access	Certain settings: Add tip and tax Customize receipts Adjust device timeouts	Minimum 8 characters with 1 uppercase, 1 lowercase and 1 special character included

Make sure you have the following information ready to provide. Without these details, we won’t be able to authenticate your account.

Authorized phone number: Make sure you’re calling from the phone number officially associated with your account.
Merchant ID (MID): Your merchant ID is not your company ID. You can find this number in your welcome letter/email or your monthly Chase statements.
Deposit account number: Depending on what you’re calling for, you may need your demand deposit account (DDA) number.

Here’s what you can do with the automated phone system.

Check transactions, batches and funding by pressing Option 2.

Request monthly and tax statements by pressing Option 4, then 1.

Get your dynamic password for your terminal by pressing Option 3, then 1.

Get help with your device by pressing Option 3.