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Chase DX8000 Terminal guide


Questions? We have answers. We're here to help you get the most out of your Chase DX8000 Terminal.

Get started with the new Chase DX8000 Terminal


Get answers to the questions most frequently asked by business owners like you.


Please visit the Chase Assist app on your terminal’s home screen for additional 24/7 self-service support with everything from setting up your Wi-Fi to accepting a payment.

Terminal activation

To power on:

  • Press and hold the Power button for about 3 seconds until the Ingenico screen appears.


To power off:

  • Press and hold the Power button for more than 3 seconds until the display shows a Power menu, then select Power off.
  • To restart the device, select Restart.


To enter Screen saver mode:

  • Press and hold the Power button for 0.5 seconds until the display turns off. Your device will remain on, but asleep.
  • Press and hold the Power button for 0.5 seconds to wake the device and turn display back on.

To order a new device, please call our Support Team at (888)-886-8869.

All devices come with a battery that requires charge with the included USB-C to USB power cord. Battery percentage will display on-screen. If the battery drops to empty, the terminal will automatically shut off.

  1. Open your device’s Settings app from the home screen.
  2. In the Input password pop-up, input 350000 and select OK.
  3. Select Network & internet.
  4. Select Wi-Fi to connect to an available network.
  5. Select your Network from the displayed list.

Note: Once a network is connected and saved, your device will automatically connect to this network every time.

Tip settings

Yes, you can disable or set up tips at time of sale on screen.


Adding tips on receipt is not supported at this time.

  1. From the hamburger menu (3 white horizontal lines on top left of app), select Settings.
  2. Select Transaction and scroll to the Tip Prompting section.
  3. Select the Tip amount prompting item and select Process and prompt.
  4. Select Confirm.

No, not at this time

General information

Visit the Chase Assist app on your device for help with everything from getting connected to Wi-Fi to understanding an error code.

  1. From the hamburger menu, scroll to the bottom and select Exit.
  2. On your device’s home screen, tap the Chase Assist app icon.
  3. Browse for your desired topic.

Try the following steps:

  1. Verify your power and cable connection.
  2. Check DX8000 is properly seated on the base.
  3. Try connecting charging cable into directly into device.


If all of the above are unsuccessful, please call our Support Team at (888)-886-8869.

No, however you will be unable to process a refund or void on a transaction without a Manager or Clerk/Server ID username and password. It is highly recommended to create credentials before using your terminal.


Visit the Chase Assist app on your device’s home screen for support with setting up passwords for both Managers and Clerks/Servers in Device Support.

Don't see what you need?


For questions about your Chase DX8000 Terminal, contact our customer support team at 888-886-8869.


If you think you’re on the wrong page, explore other Chase for Business support topics at the link below.