Fraud Protection Services Support and FAQs

If you think you have an issue with fraud on your account, please contact us at 1-800-242-7338 for assistance.

Chase Fraud Protection Services help you safeguard your business by minimizing your exposure to check fraud and ACH debit fraud. We offer three types of fraud protection that you can activate, depending on your business checking account type:

• Check Monitoring—This is a complimentary service for all Chase business checking customers. Check Monitoring allows you to set an amount limit for checks you want to verify.
• Check Protection Services—Chase will validate checks presented for payment based on information you provide. If the check doesn’t match the information you provided (or if you didn't provide any information), Chase will send the check to your dashboard for review. Any check not verified by 4 PM local time will be returned unpaid. Check Protection Services are most helpful to customers who typically need to manage a high volume of checks and could benefit from additional support. This feature is only available to Chase Performance Business Checking^®, Chase Platinum Business Checking℠ and Chase Analysis Business Checking accounts.
• ACH debit block—You can block all ACH debit transactions or tell us who is authorized to post ACH debit transactions to your account. If your account is eligible, you can sign up for either Check Monitoring or Check Protection Services but not both. ACH debit block is most helpful to customers who regularly use ACH and can benefit from additional safeguards. This feature is only available to Chase Performance Business Checking^®, Chase Platinum Business Checking℠ and Chase Analysis Business Checking accounts.

Check Monitoring is a complimentary service for all Chase business checking customers. Check Protection Services and ACH debit block are both complimentary, but are only available to Chase Performance Business Checking^® and Chase Platinum Business Checking℠ accounts.

Check Protection Services and ACH debit block are only available to Chase Performance Business Checking^® and Chase Platinum Business Checking℠ accounts. If interested, you can upgrade your account. Set up an appointment or go to your local branch to get started.