Frequently Asked Questions
Answers to your common questions to help you buy a home.
Home Lending FAQs
Yes, you can make a payment through chase.com or on the Chase Mobile® app from a Chase or non-Chase deposit account. Learn more about your payment options on our online payments page.
Yes. You can enroll in our every two weeks flexible payment option.
With this option, your payments are split into two half payments. During your first month of enrollment, you’ll need to pay both your regular monthly payment plus two half payments. To learn more about this and other payment options, visit our flexible automatic payments page.
An escrow account allows us to pay the required insurance and/or taxes on your property for you. You pay a portion of your taxes and/or insurance premiums as part of your monthly mortgage payment. Then, when taxes and/or premiums are due, we'll pay them on your behalf with the money in your escrow account.
Every year, we review your escrow account to make sure there’s enough money in it to cover your taxes and/or insurance premiums. We send you a summary statement of this report, called an escrow analysis. It includes a review of activity in your escrow account during the past 12 months, with projections for the next 12 months.
This helps us determine the amount you need to pay into your escrow account each month, so we can pay your taxes and/or insurance expenses on your behalf for the next 12 months.
You can see your escrow information on chase.com. Just enroll or sign in and choose your mortgage account. Then, choose "more" from the top menu and scroll down to Escrow Information.
You can also sign up to receive alerts about your escrow account on chase.com. We’ll notify you when a tax or insurance payment is made from your account.
There are a few reasons why you might not have enough money in your escrow account to meet the minimum balance:
- Your property taxes and/or insurance premiums increased.
- Your taxes were reassessed.
- Your insurance provider(s) changed.
- The due date of your property taxes and/or insurance premiums changed.
- You made fewer escrow payments into your account than expected.
- Your starting escrow balance for the 12-month period was lower than expected due to higher payouts the prior year.
If you have questions about an increase in your property taxes or homeowners insurance premiums, please contact your local tax authority or insurance agent.
Sign in at chase.com, choose your mortgage or home equity account and choose "Set up" located under "Amount due".
- For a mortgage account, you can choose "Monthly," "Twice a month" or "Every two weeks".
- Home equity accounts can be paid monthly.
You don’t need to remember or worry about missing a payment.
If you set up automatic payments with Chase, we will automatically update your payment amount after any changes due to escrow (taxes and insurance) or changes in your interest rate.
Call us at 1-833-PayChase (1-833-729-2427).
You can make these additional one-time payments on chase.com or the Chase Mobile® app. With the automatic payments program, you can also have additional principal added into each payment. If an additional principal payment is made prior to your full monthly payment, these funds will show as unapplied funds until a full monthly payment is applied.
Sign into your chase.com account and follow these steps:
- From your mortgage loan account, choose Pay Mortgage
- Choose the Principal/escrow/fee only option
- Enter the shortage amount you want to pay in the Additional escrow/shortage and choose Pay this bill
You'll see your payment reflected online within three days. If you're signed up for flexible payments, you'll be able to see your payment online in “unapplied” funds. Once you have made all of your payments for the next full monthly installment, we'll post your payment.
Generally, yes, as long as you’re current with your mortgage and you haven’t given us other instructions.
We’ll post your payment today if we receive it by 7:30 PM ET Monday to Friday.
You should see your payment online within three business days. You may be charged a late fee if you don’t make a full payment by the end of your grace period.
The amount of interest you pay monthly on a mortgage is determined by your interest rate and the remaining principal balance. We use the last month’s principal balance to calculate the amount of interest due. We apply the rest of your payment to principal and escrow as needed.
You will not be charged a late fee as long as the payment is made within the grace period.