Contact Chase Mortgage

Current Mortgage Customers

If you have questions about your existing Chase mortgage, you can reach us here:

Phone: 1-800-848-9136

Fax: 1-614-422-7575Hours of Operation

Monday - Friday: 8 AM - Midnight ET
Saturday: 8 AM - 8 PM ET
Sunday: Closed
TTY: 1-800-582-0542

Tax Statements

By Mail

Attn: Customer Service Research
Mail Code: OH4-7302
P.O. Box 24696
Columbus, OH 43224-0696

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New Mortgage Customers

If you'd like to apply for a mortgage, refinance your existing home loan, or have an application in progress, you can reach us here:

Phone: 1-800-873-6577
8 AM - 10 PM ET, Monday - Friday
9 AM - 5 PM ET, Saturday

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If you are not satisfied with our service, please call us and ask to speak with a supervisor:

  • Call our Customer Service team at the telephone number listed on this page under "Current Mortgage Customers." This team can resolve most issues quickly.
  • Or, if you've received a letter or notice from us, call the number on the communication.

You can also write or fax us at the address above.


@ChaseSupport is the official customer service Twitter handle for Chase Bank.

Please do not share any account or other personal financial information on Twitter.

We're here to help. The sooner you let us know about an issue, the sooner we can find a solution.


Exclusive address for Notices of Error, Requests for Information, and Qualified Written RequestsIf you would like to write to us to request information about your mortgage loan or to notify us of an error on your account please write to us:

P.O. Box 183166
Columbus, OH 43218-3166

Additional Services and
For services such as payments, insurance, taxes or payoffs, log on to your account from Then click on "Contact us about your mortgage" on the Account Details page.

Email Customer Service

To send an email to Customer Service through the Secure Message Center, log on to your account from Click the "Customer Center" tab, then click "Send new message" in the left side navigation.

Manage Your Mortgage
Account Online

Visit Chase Online Banking to learn how you can use and manage your accounts when and where you want, as well as view helpful demos of our online Bill Pay, Account Alerts, Paperless Statements and more!


Whether you're looking to refinance or shopping for a new mortgage, our mortgage bankers are happy to help

We can answer any questions, create a custom loan estimate, and help you get prequalified.


Find a Mortgage Banker

Let a Chase Mortgage Banker help you find a mortgage that's right for you.
Once you've made a selection, you'll be able to contact your Mortgage Banker directly.


Si tiene alguna pregunta, por favor
llame al 1-800-873-6577.