CHASE SECURITY CENTER
How to report fraud
We know discovering suspicious activity can be alarming, but we’re here to help with the tools to report fraud.
How to contact us to report fraud
If you see an unauthorized charge or believe your Chase account was compromised, let us know right away by calling us using these numbers. We’re here to help and we accept operator relay calls.
Personal checking or savings accounts and debit cards
1-800-935-9935, opt. 8
1-713-262-3300 (outside the U.S.)
Fax: 1-866-701-9886
Monday–Friday: 8 AM–midnight ET
Saturday: 9 AM–6 PM ET
Sunday: 9 AM–6 PM ET
If you see a charge on your debit card that you don’t recognize and think might be fraudulent, you can also follow these steps to report an unauthorized transaction.
Business Checking & savings accounts
1-866-564-2262
Monday-Sunday: 7 AM-10 PM ET
We have complimentary fraud protection tools designed to help you manage and protect your cash flow.
Credit cards
Personal Credit Card: 1-800-955-9060, opt. 2
Sapphire Credit Card: 1-800-955-9060, opt. 2
Business Credit Card: 1-800-704-0285
Fax: 1-866-701-9886
If you see a charge on your personal credit card that you don’t recognize and think might be fraudulent, you can also follow these steps to report an unauthorized transaction.
Investing by J.P. Morgan
Please contact our Client Safeguarding Team: 1-800-392-5749
Monday–Friday: 8 AM–9 PM ET
Saturday: 8:30 AM–5 PM ET
If you have an advisor, they can also help you report fraud concerns and escalate security issues.
J.P. Morgan Securities LLC member FINRA, SIPC
Home Lending
1-800-848-9136
Fax: 1-614-422-7575
Monday–Friday: 8 AM–8 PM ET
Saturday: 9 AM–6 PM ET
Sunday: Closed
Auto Finance
Auto Loans: 1-800-336-6675
Fax: 1-614-422-7171
Monday–Friday: 8 AM–7 PM ET
Saturday: 9 AM–6 PM ET
Sunday: Closed
Auto Leases: 1-800-227-5151
Fax: 1-614-422-7171
Monday–Friday: 8 AM–9 PM ET
Saturday: 9 AM–6 PM ET
Sunday: Closed
Chase Commercial
Contact your Customer Service Professional or Client Service Officer.
After you report fraud or a scam to us, also report it to:
They can help you create a recovery plan, and they build cases to stop fraud and protect others.
Report suspicious online activity, scams or identity concerns.
If you believe you’ve experienced identity theft, download our free guide
It includes valuable information on how to help prevent identity theft, along with steps you can take if you think someone has stolen your personal information and may be using it to steal your money or open accounts in your name.
Frequently asked questions
You can report a problem with a credit or debit card charge you don't recognize using the Chase Mobile® app.
- Click on the charge within the app
- Scroll down the page and click on “Report a problem.” This will bring you to a screen to “What doesn't look right with the transaction?"
- Select your scenario
- Click “Next”
See step-by-step instructions to report credit or debit card fraud here.
If you think you’ve received a suspicious email that claims to be from Chase, you can forward it to phishing@chase.com.
Reach out to local law enforcement. Supply all the information you can including, exact dates, times and account numbers. You can give a copy of the police report to creditors as evidence of fraud. You should also review your credit reports carefully and ask the credit reporting agencies to place a fraud alert or credit freeze in your credit file.
If you're enrolled in Chase Credit Journey®, you can receive alerts if your personal information is found on the dark web or exposed in a known data breach. Credit Journey also provides identity monitoring tools and resources to help you understand the next steps if your information has been compromised.
You can get our free guide (PDF) to helping protect you from identity theft and what to do if it happens.
You may also want to report fraud, as well as confirmed cases of identity theft, to the U.S. Federal Trade CommissionOpens overlay.
Explore the Chase Security Center
Help safeguard seniors
Information, resources and tools for older adults and caregivers.
Students/young adults
Guidance for teens, students and parents.
Protect your business
Resources and tools to help protect your business from fraud and scams.
We’re here to help
When in doubt, contact us before you share your account information or send money. Call us using the number on the back of your card or account statement, or visit a branch location.