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Resources to help manage your new Chase mortgage account

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Welcome to Chase

We're glad you're our customer

We want to make this transition as smooth as possible for you, so we've created this one-stop resource center to help you manage your new account with us. Below you'll find information on how to manage your mortgage, ways to pay your mortgage, your escrow account and answers to some of your most common questions.

Key dates

We look forward to providing our loan services to you

The last day

This is the last day you'll have access to your Cenlar account. (Please print or save your loan information or documents by this date.)

Mortgage transfer

The servicing of your Cenlar mortgage will be transferred to Chase on this date.

Live on chase.com

The day you'll be able to access your account on chase.com.

Ways to pay your mortgage

Chase branch, by mail or by phone

If you make your payment at a Chase branch, by mail, or by phone, your payment will automatically post.

We won't charge you a late fee for this delay or report your payment as being late to the credit reporting agencies.

Automatic mortgage payments

After April 5th you can set up automatic payments with us at Chase.com/FlexPay. Choose from our flexible options (monthly, twice a month or every 2 weeks) or call us for assistance at 1-800-955-8071.

Payments made to your previous mortgage servicer

If Cenlar receives your next payment on or shortly after April 1st, they'll forward it to us. We won't charge you a late fee for this delay or report your payment as being late to the credit reporting agencies.

Make sure your future payments go to Chase.

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Manage your mortgage

Sign in or sign up at chase.com/MyMortgage to see your account after April 5th

Manage Chase alerts

Choose the alerts you find helpful to manage your account.

Go paperless

Switch to paperless statements with a worry-free statement reminder.

Learn about escrow

We're here to help you understand your escrow account.

Chase Mobile^®

Download the free Chase Mobile^® app to get access to your account.

Already with Chase?

Use your existing username and password.

Schedule your payment

You can set up automatic mortgage payments.

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Escrow

If you have an escrow account for tax and/or insurance payments, your account will transfer to us. We'll manage your account by making your tax and/or insurance payments for you.

We may conduct your Annual Escrow Analysis at a different time of the year than the analysis previously provided by Cenlar. Please be assured that we'll let you know about any changes to your escrow account.

Go to chase.com/escrow to find out when to expect your annual analysis.

Answers to your most common questions

What's happening?

Resources to help manage your new Chase mortgage account

Chase Home Lending

Buying a House

Refinance

Home Equity Line of Credit (HELOC)

Home Lending Customer Service

About Chase