Resources to help manage your new Chase mortgage account

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Welcome to Chase

We're glad you're our customer

We’re here to help make your mortgage servicing transfer as smooth as possible. We recently mailed you a letter explaining what you can expect while your loan transitions to Chase, and we’ve also created this one-stop resource to help answer your questions. Welcome to Chase, we look forward to servicing your loan!

Important dates included in your transfer letter:

Transfer date: The date your loan is transferred to Chase
Last day with prior servicer: The last day your current servicer can accept payments
Live date at Chase: The date you can see your loan and make a payment on chase.com

Ways to pay your mortgage

Chase branch, by mail or by phone

Due to the ongoing public health crisis, we have temporarily adjusted some Chase branch and phone hours. For more information, go to chase.com/StayConnected.

You can make your mortgage payment online, at a Chase branch, by mail, or by phone. To see payments received and posted to your account on or after the 'Live on chase.com' date shown above, enroll or sign in to your chase.com account. For additional information on ways to make your mortgage payment, go to chase.com/WaysToPay.

Automatic mortgage payments

After your chase.com live date you can set up automatic payments with us at chase.com/FlexPay, or or call us for assistance at 1-800-955-8071.
Visit chase.com/CheckingCoupon to learn more about checking account options available. There’s no monthly fee on select Chase checking accounts if you have your mortgage payment automatically deducted from the account.

Payments made to your current loan servicer

If your current loan servicer receives your next payment on or shortly after your transfer date, they'll forward it to us. We won't charge you a late fee for this delay or report your payment as being late to the credit reporting agencies.

Make sure your future payments go to Chase.

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Manage your mortgage

Get an in-depth view of your mortgage, your home and neighborhood values.

Choose the alerts you find helpful to manage your account.

Switch to paperless statements with a worry-free statement reminder.

You can set up automatic mortgage payments.

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Escrow

If you have an escrow account for tax and/or insurance payments, your account will transfer to us. We'll manage your account and make your tax and/or insurance payments for you.

We may conduct your Annual Escrow Analysis at a different time of the year than the analysis previously provided by your current loan servicer. Please be assured that we'll let you know about any changes to your escrow account.

Go to chase.com/escrow to find out when to expect your annual analysis.

Answers to your most common questions

What's happening?

Resources to help manage your new Chase mortgage account

Chase Home Lending

Buying a House

Refinance

Home Equity Line of Credit (HELOC)

Home Lending Customer Service

About Chase