Resources to help manage your new Chase mortgage account

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Welcome to Chase

We're glad you're our customer

We’re here to help make your mortgage servicing transfer as smooth as possible. We recently mailed you a letter explaining what you can expect while your loan transitions to Chase, and we’ve also created this one-stop resource to help answer your questions. Welcome to Chase, we look forward to servicing your loan!

Important dates included in your transfer letter:

Transfer date: The date your loan is transferred to Chase
Last day with prior servicer: The last day your current servicer can accept payments
Live date at Chase: The date you can see your loan and make a payment on chase.com

Ways to pay your mortgage

Chase branch, by mail or by phone

You can make your mortgage payment online, at a Chase branch, by mail, or by phone. To see payments received and posted to your account on or after the 'Live on chase.com' date included in your transfer letter, enroll or sign into your account.

Automatic mortgage payments

After your chase.com live date you can set up automatic payments with us at chase.com/FlexPay.
Go to chase.com/CheckingCoupon to learn more about checking account options available.

Payments made to your current loan servicer

If your current loan servicer receives your next payment on or shortly after your transfer date, they'll forward it to us. We won't charge you a late fee for this delay or report your payment as being late to the credit reporting agencies.

Make sure your future payments go to Chase, including payments from online bill pay and payment services.

For additional information on ways to make your mortgage payment, go to chase.com/WaysToPay

Better together

Watch and see all the great reasons to complement your Chase home loan with a Chase checking account.

Learn more about Chase checking account

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Manage your mortgage

Get an in-depth view of your mortgage, your home and neighborhood values.

Choose the alerts you find helpful to manage your account.

Switch to paperless statements with a statement reminder.

You can set up automatic mortgage payments.

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Escrow

If you have an escrow account for tax and/or insurance payments, your account will transfer to us. We'll manage your account and make your tax and/or insurance payments for you.

We may conduct your Annual Escrow Analysis at a different time of the year than the analysis previously provided by your current loan servicer. Please be assured that we'll let you know about any changes to your escrow account.

Go to chase.com/escrow to find out when to expect your annual analysis.

Frequently Asked Questions

On July 3, Chase is taking over servicing of your mortgage loan. That means we’ll process your payments.

Your prior servicer chose to sell the servicing of your loan to us, which is a common practice in the mortgage industry. We’re happy to have you as a customer and look forward to servicing your loan. We’ll work to make this transition as seamless as possible for you.

Yes; we have given you a Chase loan number. You can find it on the first page of the welcome letter sent to you in the mail.

No, this doesn’t affect the terms, such as interest rate and length of your loan. It does affect who processes your payments.

No; to share loan information with a third party, please contact us.

We have a number of refinance options and special programs available. To learn more, please go to chase.com/refinance.

Payments

Please start making your payments to us beginning July 3. You can mail your payment to P.O Box 78420 Phoenix, AZ 85062-8420.

You’ll be able to schedule future payments on Chase.com or using the Chase Mobile^® app starting July 11.

They'll cancel any payment made on or after July 3.

Your previous servicer will forward any payment received on or after July 3, to us for the first 60 days. Please update your payment addresses ASAP to avoid delays.

You’ll be able to make future payments with Chase on the Chase Mobileapp or on chase.com starting July 11.

No; we want this change to be as easy as possible for you, so we won’t treat payments as late or charge late fees if your previous servicer forwards them to us through during the first 60 days after transfer.

Most typical mortgage services are provided at no additional cost at Chase, although late fees may be charged according to the terms of your loan. For a guide to Chase mortgage benefits, fees and costs, go to chase.com/HomeLendingFees.

You can review your Welcome Letter to validate your automatic mortgage payment status during the transfer.

No, they are different. Automatic mortgage payments are set up through Chase directly. Bill payment is set up through a 3rd-party service and the customer controls the payment, amount and payee. Please update any third party bill payment to Chase, P.O. Box 78420 Phoenix, AZ 85062-8420.

Online and mobile access

You can see your chase.com account and make a payment online or on our mobile app starting July 11. Customers who already use chase.com for any account can sign in using the same user ID and password. If you’re a new customer, sign up at chase.com in a few easy steps or text MOBILE to CHASE (24273) to download the mobile app.

You can also download Chase Mobile from your smartphone’s app store or at chase.com/mobile. For security purposes, you must be enrolled in Chase Online℠ to access account information and make payments through the app.

No, not after July 2. We recommend that you print and save any information or documents you may need by this date.

Year-End Tax Statements

You’ll receive two IRS Form 1098 (Mortgage Interest Statement) year-end statements—one from your previous servicer and another from us unless the transfer occurs on January 1st. Previous servicer’s statement will show the mortgage interest and taxes paid while they serviced your loan. Our statement will show this information from July 3 through the end of the year.

Escrow

Yes, we’ll automatically transfer your escrow account to pay your taxes and/or homeowners insurance.

You can get answers to frequently asked questions here.

Yes. To learn more about how Chase will manage your escrow account to make sure your taxes and/or insurance are paid on time, go to Chase.com/Escrow.

In most states you’ll need to maintain a minimum balance in your escrow account. This required balance is typically equal to two months of escrow payments. It helps to protect you, so you have enough funds in the account to cover an unexpected tax and/or insurance increase. Your account has a shortage if it doesn’t meet this required minimum. You can pay the shortage over a 12-month period or, you have the option to make up all or part of the shortage up front.

Escrow accounts are only required for certain mortgages. If you don’t have one, you must pay your taxes and/or homeowners insurance by their due dates. If you would like to set up an escrow account with us, please call us.

Authorization to release information to a third party

If you're authorizing a third party to access information on your account, download the Authorization to Furnish and Release Information form (PDF) and mail or fax to the address listed.

Contact Us

Get information about your loan transfer to Chase

800-282-5744

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Resources to help manage your new Chase mortgage account

Chase Home Lending

Buying a House

Refinance

Affordability

Home Lending Customer Service

About Chase

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