Welcome to Chase

Please start making your payments to us beginning the first of the month. You can mail your payment to P.O. Box 71244, Philadelphia, PA 19176-6244.

You’ll be able to schedule future payments on Chase.com or using the Chase Mobile^® app starting 8-10 days after the transfer.

They'll cancel any payment made on or after the first of the month.

Your previous servicer will forward any payment received on or after the first of the month, to us for the first 60 days. Please update your payment addresses ASAP to avoid delays. Your prior servicer may not accept some electronic forms of payment and will return them to the sender. Please resubmit to Chase if your electronic payment is rejected after the transfer date.

You’ll be able to make future payments with Chase on the Chase Mobile app or on chase.com starting  8-10 days after the transfer.

No; we want this change to be as easy as possible for you, so we won’t treat payments as late or charge late fees if your previous servicer forwards them to us during the first 60 days after transfer.
 

Many typical mortgage services are provided at no cost at Chase, although late fees may be charged according to the terms of your loan.  For a guide to Chase mortgage benefits, fees and costs, go to chase.com/HomeLendingFees.

You can review your Welcome Letter to validate your automatic mortgage payment status during the transfer.

No, they are different. Automatic mortgage payments are set up through Chase directly or your prior servicer and the customer agrees to have Chase or the prior servicer draft the payment. Bill payment is set up through a 3rd-party service and the customer controls the payment, amount and payee. Please update any third party bill payment to Chase, P.O. Box 71244, Philadelphia, PA 19176-6244.

You can see your chase.com account and make a payment online or on our mobile app starting  8-10 days after the transfer. Customers who already use chase.com for any account can sign in using the same user ID and password. If you’re a new customer, sign up at chase.com in a few easy steps or text MOBILE to CHASE (24273) to download the mobile app.

You can also download Chase Mobile from your smartphone’s app store or at chase.com/mobile. For security purposes, you must be enrolled in Chase Online℠ to access account information and make payments through the app.

We recommend that you print and save any information or documents you may need before this transfer.

You’ll receive two IRS Form 1098 (Mortgage Interest Statement) year-end statements—one from your previous servicer and another from us unless the transfer occurs on January 1st. Previous servicer’s statement will show the mortgage interest and taxes paid while they serviced your loan. Our statement will show this information from the first of the month through the end of the year.

Yes, we’ll automatically transfer your escrow account to pay your taxes and/or homeowners insurance.

You can get answers to frequently asked questions here.

Your prior servicer should update the insurance information for you, but it’s a good idea to reach out to your insurance agent or company and ensure they have updated their information.

Yes. To learn more about how Chase will manage your escrow account to make sure your taxes and/or insurance are paid on time, go to Chase.com/Escrow.

In most states you’ll need to maintain a minimum balance in your escrow account. This required balance is typically equal to two months of escrow payments. It helps to protect you, so you have enough funds in the account to cover an unexpected tax and/or insurance increase. Your account has a shortage if it doesn’t meet this required minimum. You can pay the shortage over a 12-month period or, you have the option to make up all or part of the shortage up front.

Escrow accounts are only required for certain mortgages. If you don’t have one, you must pay your taxes and/or homeowners insurance by their due dates. If you would like to set up an escrow account with us, please call us.

Yes, they may still be owed. You can see any unpaid fees or late charges on Chase.com and your monthly billing statement. Fees such as late charges or NSF fees carried over from your prior servicer will be rolled into one lump sum per fee type and will show the transfer date of your loan (not the date the fee was previously assessed by prior Servicer).

Chase provides most common mortgage services at no charge. You can get more information about services available at no charge and any costs associated with your mortgage account here.

Chase will honor the mortgage terms of your existing Note which includes the date your payment is due and the grace period. This may be different than an arrangement you had with the prior servicer.