Welcome to Chase

Please start making your payments to us beginning July 1. You can mail your payment to P.O Box 78420 Phoenix, AZ 85062-8420.

You’ll be able to schedule future payments on Chase.com or using the Chase Mobile^® app starting July 9.

They'll cancel any payment made on or after July 1.

Your previous servicer will forward any payment received on or after July 1, to us for the first 60 days. Please update your payment addresses ASAP to avoid delays.

You’ll be able to make future payments with Chase on the Chase Mobile app or on chase.com starting  July 9.

No; we want this change to be as easy as possible for you, so we won’t treat payments as late or charge late fees if your previous servicer forwards them to us during the first 60 days after transfer.
 

Most typical mortgage services are provided at no additional cost at Chase, although late fees may be charged according to the terms of your loan.  For a guide to Chase mortgage benefits, fees and costs, go to chase.com/HomeLendingFees.

You can review your Welcome Letter to validate your automatic mortgage payment status during the transfer.

No, they are different. Automatic mortgage payments are set up through Chase directly. Bill payment is set up through a 3rd-party service and the customer controls the payment, amount and payee. Please update any third party bill payment to Chase, P.O. Box 78420 Phoenix, AZ 85062-8420.

You can see your chase.com account and make a payment online or on our mobile app starting  July 9. Customers who already use chase.com for any account can sign in using the same user ID and password. If you’re a new customer, sign up at chase.com in a few easy steps or text MOBILE to CHASE (24273) to download the mobile app.

You can also download Chase Mobile from your smartphone’s app store or at chase.com/mobile. For security purposes, you must be enrolled in Chase Online℠ to access account information and make payments through the app.

You’ll receive two IRS Form 1098 (Mortgage Interest Statement) year-end statements—one from your previous servicer and another from us unless the transfer occurs on January 1st. Previous servicer’s statement will show the mortgage interest and taxes paid while they serviced your loan. Our statement will show this information from July 1 through the end of the year. 

Yes, we’ll automatically transfer your escrow account to pay your taxes and/or homeowners insurance.

You can get answers to frequently asked questions here.

Your prior servicer should update the insurance information for you, but it’s a good idea to reach out to your insurance agent or company and ensure they have updated their information.

Yes. To learn more about how Chase will manage your escrow account to make sure your taxes and/or insurance are paid on time, go to Chase.com/Escrow.

In most states you’ll need to maintain a minimum balance in your escrow account. This required balance is typically equal to two months of escrow payments. It helps to protect you, so you have enough funds in the account to cover an unexpected tax and/or insurance increase. Your account has a shortage if it doesn’t meet this required minimum. You can pay the shortage over a 12-month period or, you have the option to make up all or part of the shortage up front.

Escrow accounts are only required for certain mortgages. If you don’t have one, you must pay your taxes and/or homeowners insurance by their due dates. If you would like to set up an escrow account with us, please call us.