Property taxes and homeowners insurance
I have questions about my property taxes, what number do I call?
Please call 1-877-314-6353 for questions about your property taxes.
I received a tax bill. Do I need to send it in?
If you have an escrow account with us, bills for current property taxes are sent to Chase and you don’t need to send it to us.
I received a supplemental or added assessment tax bill. What should I do?
These types of bills are aren’t typically paid from escrow. They are most commonly paid by the borrowers directly. You can call 877-314-6353 if you need help with these supplemental bills.
I have been approved for a tax exemption or my taxes have been adjusted. Do I need to notify Chase?
Yes, if you have the estimated amounts with the new exemption in place, or a new adjusted tax amount, we can work with you to adjust your monthly escrow deposit. Please call 877-314-6353.
I’m switching my homeowners insurance to a different company.
What do I need to do?
You need to let us know as soon as possible by one of the convenient ways below that you’ve changed your coverage or insurance company. Please include your name, address and loan number, along with the new policy information.
What number do I call if I have a question about my insurance payment?
Please call our Insurance Department at 1-877-530-8951 for questions about a late or duplicate payment, an insurance notice or a payment verification letter. You can also call this number if you change insurance providers.
Choose any of these convenient ways to send us your policy declarations page(s):
(a secure, Chase-approved site)
P.O. Box 4465
Springfield, OH 45501