Resources to help manage your new Chase mortgage account

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Welcome to Chase

We're glad you're our customer

We want your transition to be as smooth as possible, so we've created this one-stop resource center to help you manage your mortgage. Find key dates, information on ways to pay and escrow, and answers to some of your most common questions.

Key dates

We look forward to servicing your loan

July 21

This is the last day you'll have access to your account with your current loan servicer. (Please print or save your loan information or documents by this date.)

July 22

The servicing of your mortgage will transfer to Chase on this date.

July 26

The day you'll be able to access your account on chase.com.

Ways to pay your mortgage

Chase branch, by mail or by phone

You can make your mortgage payments online, at a Chase branch, by mail, or by phone. To see payments received and posted to your account on or after the 'Live on chase.com' date shown above, enroll or sign in to your chase.com account. For additional information on ways to make your mortgage payment, go to chase.com/WaysToPay.

Automatic mortgage payments

After your chase.com live date you can set up automatic payments with us at chase.com/FlexPay. Choose from our flexible options (monthly, twice a month or every 2 weeks) or call us for assistance at 1-800-955-8071.

Payments made to your current loan servicer

If your current loan servicer receives your next payment on or shortly after your transfer date, they'll forward it to us. We won't charge you a late fee for this delay or report your payment as being late to the credit reporting agencies.

Make sure your future payments go to Chase.

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Manage your mortgage

Manage Chase alerts

Choose the alerts you find helpful to manage your account.

Go paperless

Switch to paperless statements with a worry-free statement reminder.

Learn about escrow

We're here to help you understand your escrow account.

Chase Mobile^®

Download the free Chase Mobile^® app to get access to your account.

Already with Chase?

Use your existing username and password.

Schedule your payment

You can set up automatic mortgage payments.

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Escrow

If you have an escrow account for tax and/or insurance payments, your account will transfer to us. We'll manage your account and make your tax and/or insurance payments for you.

We may conduct your Annual Escrow Analysis at a different time of the year than the analysis previously provided by your current loan servicer. Please be assured that we'll let you know about any changes to your escrow account.

Go to chase.com/escrow to find out when to expect your annual analysis.

Answers to your most common questions

What's happening?

Resources to help manage your new Chase mortgage account

Chase Home Lending

Buying a House

Refinance

Home Equity Line of Credit (HELOC)

Home Lending Customer Service

About Chase