Welcome to Chase
We're glad you're our customer
We want your transition to be as smooth as possible, so we've created this one-stop resource center to help you manage your mortgage. Find key dates, information on ways to pay and escrow, and answers to some of your most common questions.
Key dates
We look forward to servicing your loan
July 21
This is the last day you'll have access to your account with your current loan servicer. (Please print or save your loan information or documents by this date.)
July 22
The servicing of your mortgage will transfer to Chase on this date.
July 26
The day you'll be able to access your account on chase.com.
Ways to pay your mortgage
Chase branch, by mail or by phone
You can make your mortgage payments online, at a Chase branch, by mail, or by phone. To see payments received and posted to your account on or after the 'Live on chase.com' date shown above, enroll or sign in to your chase.com account. For additional information on ways to make your mortgage payment, go to chase.com/WaysToPay.
Automatic mortgage payments
After your chase.com live date you can set up automatic payments with us at chase.com/FlexPay. Choose from our flexible options (monthly, twice a month or every 2 weeks) or call us for assistance at 1-800-955-8071.
Payments made to your current loan servicer
If your current loan servicer receives your next payment on or shortly after your transfer date, they'll forward it to us. We won't charge you a late fee for this delay or report your payment as being late to the credit reporting agencies.
Make sure your future payments go to Chase.
Manage your mortgage
Sign in or sign up at chase.com/MyMortgage to see your account on or after your chase.com live date
Escrow
If you have an escrow account for tax and/or insurance payments, your account will transfer to us. We'll manage your account and make your tax and/or insurance payments for you.
We may conduct your Annual Escrow Analysis at a different time of the year than the analysis previously provided by your current loan servicer. Please be assured that we'll let you know about any changes to your escrow account.
Go to chase.com/escrow to find out when to expect your annual analysis.
Answers to your most common questions
On your transfer date, Chase is taking over servicing of your mortgage loan. That means we’ll process your payments.
Your current loan servicer chose to sell the servicing of your loan to us, which is a common practice in the mortgage industry. We’re happy to have you as a customer and are looking forward to providing you with best-in-class service. We’ll work to make this transition as seamless as possible for you.
Yes, we’ve given you a Chase loan number. It’s shown in the box at the top of the first page of the letter we recently mailed you.
No, this doesn’t affect the terms, such as interest rate and length of your loan. It does affect who processes your payments.
We have a number of refinance options and special programs available. Go to chase.com/refinance to learn more.
Payments
Please start making your payments to us beginning on your transfer date.
Your current loan servicer will cancel any payment made on or after your transfer date. You’ll be able to schedule future payments at chase.com/WaysToPay or by using our mobile app beginning on your chase.com live date.
Your current loan servicer will forward to us any payment it receives for 60 days after your transfer date.
No, we want to be sure this is easy for you, so we won't treat your payment as late or charge late fees on any payment your current loan servicer receives (and forwards to us) for 60 days after your transfer date. For a guide to mortgage benefits, fees and costs, go to chase.com/HomeLendingFees.
Online and mobile access
You can see your account and make a payment online or on our mobile app on your chase.com live date. Customers who already use chase.com for any account can enter the same User ID and Password. New customers can sign up online at chase.com in a few easy steps or text MOBILE to 24273 (Chase) to download the mobile app.
It can also be downloaded through your smartphone's app store or at chase.com/mobile.
You can see your account and make a payment using our mobile app starting on your chase.com live date. For security purposes, you must be enrolled in Chase Online® to access account information and make payments through the app. Customers who already use chase.com for any account can enter the same User ID and Password. New customers can sign up online at chase.com in a few easy steps.
No, not after your transfer date. We recommend that you print or save any information or documents you think you may need by your transfer date.
Go to chase.com/MyMortgage.
Loan and year-end tax statements
We’ll send you monthly statements beginning next month. We’ll include information to walk you through your statement and will include our privacy notice.
Absolutely, you can enroll in paperless statements at chase.com/GoPaperless or by using our mobile app beginning on your chase.com live date. You’ll receive an email reminder each month when your statement is ready online.
Depending on when your loan was transferred, you may receive year-end tax statements (IRS Form 1098) from your current loan servicer and Chase. Each statement will reflect your taxes and mortgage interest paid during the time period in which each loan provider serviced your loan.
Escrow
Yes, we’ll automatically transfer your escrow account to pay your taxes and/or homeowners insurance.
You can get answers to frequently asked questions here.
Your prior servicer should update the insurance information for you, but it’s a good idea to reach out to your insurance agent or company and ensure they have updated their information.
Yes. To learn more about how Chase will manage your escrow account to make sure your taxes and/or insurance are paid on time, go to Chase.com/Escrow.
In most states you’ll need to maintain a minimum balance in your escrow account. This required balance is typically equal to two months of escrow payments. It helps to protect you, so you have enough funds in the account to cover an unexpected tax and/or insurance increase. Your account has a shortage if it doesn’t meet this required minimum. You can pay the shortage over a 12-month period or, you have the option to make up all or part of the shortage up front.
Escrow accounts are only required for certain mortgages. If you don’t have one, you must pay your taxes and/or homeowners insurance by their due dates. If you would like to set up an escrow account with us, please call us.
Authorization to release information to a third party
If you're authorizing a third party to access information on your account, download the Authorization to Furnish and Release Information form (PDF) and mail or fax to the address listed.
Contact us
Chase Customer Service Center
1-800-955-8071 (toll-free)
Mon-Fri: 8 AM to midnight ET
Sat: 8 AM to 8 PM ET
Sun: Closed
We accept operator relay calls.