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You’re not alone when it comes to the mortgage assistance application process. We’re here to help at every step. Apply for mortgage assistance and your Relationship Manager will partner with you throughout the process. If you’ve already applied, they’ll help confirm where you are in the process. Remember, the sooner you apply, the sooner we can let you know which options are available to you.

Step one

Gather your information


When you’re ready to apply, there are three documents that you’ll need to download and complete (either fill-in online and print or print and handwrite):

Your Relationship Manager will let you know if you need to complete any additional forms.  If you have any questions about collecting and completing your documents, please call your Relationship Manager or call us at 1-866-550-5705.

                                                    Looking for additional forms?   Forms Center

Step two

Send us your documents


When you’ve completed your documents, choose the best option to send them to us.

Step three

We’ll review everything—and let you know your options


Once you’ve sent us your completed forms and documents, we’ll review everything and your Customer Assistance Specialist will tell you which additional forms we may still need. Once we have everything from you, your application will then be “complete.”

Within 30 days of receiving everything, we’ll let you know which mortgage assistance options you’re eligible for, so you can select the one that’s best for you. We’ll also explain the options you’re not eligible for and why.

Step four

Let us know your decision


After we notify you, you’ll have 14 days to let us know which mortgage assistance option is best for you.

Step five

We’ll follow up and guide you through the next steps


Your Relationship Manager will follow up with you about the option you’ve selected.