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Frequently Asked Questions

How do I manage my paperless preferences?

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To manage your paperless preferences, select Paperless. From here you can turn paperless statements on or off.

Can I see my Chase credit card statement online?

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When signed in to, select “Statements” to see and print up to six years of credit card statements online.

Can I turn my paper statement back on once I’ve agreed to stop it?

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You can update your paperless preferences anytime, turning paper statements on or off. Keep in mind, though, that it might take about 2 months to start getting paper statements again. To update your paperless settings, select Paperless.

Can I receive statements by mail and also see my bank statements online?

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You can receive statements by mail and also see your statements online. To see statements online, select "Statements" when signed in to your account.