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Fraud & Security FAQs

Frequently Asked Questions

How do I report fraud on my credit card account?

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If you suspect a charge on your account may be fraudulent, please call us immediately at 1-800-955-9060. You can also lock your card when signed in to chase.com or the mobile app.

How do I protect myself from fraud?

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Go to Fraud Protection to learn steps you can take to be more secure. You can also go to our Security Center to learn more about the steps we take to keep your information safe.

How does Chase monitor my account for fraud?

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We monitor your account 24/7 using sophisticated real time fraud monitoring and can text, email or call you if there's any unusual activity on your account. To assist us, please update your phone number in case we need to contact you quickly. We may contact you for account servicing, such as payment questions, or if we suspect fraud on your account.

How can I tell if an email is really from Chase?

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Go to Phishing to learn how to protect yourself from fraudulent emails and more.

How do I lock my card?

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To lock or unlock your credit card, choose your account from your accounts page, go to the "Things you can do" or the more options menu  and choose "Account services," then "Lock & unlock your card" and follow the instructions.

Am I responsible for unauthorized purchases? 

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With Chase's Zero Liability Protection you won’t be held responsible for unauthorized charges made with your card or account information.

Why is it important to close my browser at the end of an online banking session?

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Browser software often stores (or “caches”) web pages in your computer’s temporary memory. By signing out and exiting your browser at the end of an online session, you reduce the possibility of someone else seeing your confidential information.

Where can I find your Privacy Policy?

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Go to our Security Center to see our privacy policy and learn more about how we collect, use and disclose your information.

How do I submit a credit card dispute online?

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To dispute a charge, sign into chase.com and go to your account activity then choose the arrow next to the amount to see the transaction details. For more information go to our step by step instructions.

How long do I have to dispute a charge?

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Submit your dispute within 60 days of the transaction first appearing on your statement.

Can I dispute a pending charge?

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You’ll need to wait for the credit card transaction to post before you can dispute it.