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Chase Credit Card Payments FAQs

Frequently Asked Questions

Go to to see how you can easily pay your credit card bill online, by phone or by mail.

Go to to sign in and make a payment online.

Schedule a payment

To make a payment by the automated phone service, call 1-800-436-7958. We accept operator relay calls.

To avoid processing delays when you mail your check or money order:

  • Write your 16-digit card number on the memo line
  • Only include one check per statement
  • Don’t use staples or clips
  • Don’t fold checks
  • Don’t send cash


Please mail your payment to the address below.


Cardmember Services
P.O. Box 6294
Carol Stream, IL 60197-6294

For overnight mail, send your payment to:
Chase Card Services
201 N. Walnut Street
Wilmington, DE 19801

Go to to see the details of when your payment will be processed. If you're enrolled in automatic payments, we'll make your payment automatically on your due date. If that date falls on a weekend, we'll make your payment the Friday before. If you mail us a check or money order, we'll credit your payment the day we receive it if it's before 5 PM local time at the payment address on your statement.

One-time credit card payments can't be edited. If your payment is still pending, you can cancel the payment and schedule a new one.


To see your recent payment activity go to Payment Activity.

You can enroll in Automatic Payments on or the mobile app.


When you enroll, specify the pay-from account and how much you'd like to pay (e.g. your statement balance, your minimum payment due or fixed amount).


Your credit card will be paid automatically each month on your due date (if your due date falls on a Saturday, we'll make your payment the Friday before). You can edit or cancel your automatic payment settings at anytime.

Set up automatic payments

You can make an extra payment whenever you'd like. If you make a payment before your due date, we'll reduce the automatic payment by the amount of your first payment. If your first payment is more than the automatic payment amount, we won’t make the automatic payment that month. You can make online and mobile payments daily.

You can change your due date as long as your account isn't in default. To change your due date, go to the "Things you can do" tab when signed in to your account. Choose "Update settings & preferences" and then "Payment due date." Your due date can be any day on or between the 1st and 28th of each month. Since it takes us 1 or 2 billing cycles to finish your request, please make your payments by your original due date until we officially change the date.