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Account Servicing FAQs

Frequently Asked Questions

How can I increase my credit line?

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You may request an increase to your credit line by calling the number on the back of your credit card; you cannot submit a request online at this time. Your request for an increase to your credit limit is subject to the approval of Chase.

How do I notify Chase that I will be traveling with my credit card?

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To let us know about your future travel plans, choose Travel notification and follow the instructions.

How do I make a cash advance?

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You can use your credit card to withdraw cash at an ATM or from one of our branches. Your cash access line/ cash advance limit designates the maximum amount of cash you can withdraw. To use an ATM, you must have a personal identification number (PIN) for the credit card. To get a PIN, please call us at 1-800-297-4970 and follow the instructions provided by the automated system. We accept operator relay calls. If you’re deaf, hard of hearing, or have a speech disability, call 711 for assistance.

Cash advances do not have an interest free period and the rate assessed on a cash advance is often higher than the rate assessed for purchase transactions. Check your cardmember agreement for details about your cash advance APR and other applicable fees that may apply.

How do I transfer a balance?

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Transferring balances online is fast, simple and secure. If you are an existing cardmember, select Transfer a balance to see what offers are available to you. To compare balance transfer credit cards from Chase, visit our website.

How do I add or remove an authorized user on my current credit card account?

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To add an authorized user or employee cardholder, select Authorize Users. You can also call us using the number on the back of your card. An authorized user can’t change your account information, account password or request an increase/decrease of your total credit line. To remove an authorized user from your account, call us using the number on the back of your card.

How do I dispute a charge?

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Consumer credit card customers can dispute a charge online or submit a dispute by following the directions on the back of their billing statement. To submit a business card dispute, please call the number on the back of your card or write us at: Customer Service, P.O. Box 15299 Wilmington, DE 19850-5299.

How do I enroll in paperless statements?

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To enroll in paperless statements, select Paperless. When you go paperless for an account, we’ll stop sending you paper statements in the mail; instead, we’ll send you email notifications when your online statement’s ready. (Keep in mind: It might take about 2 months to stop receiving paper statements after you enroll.)

Where can I manage my Ultimate Rewards points?

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If you have a Chase credit card with Ultimate Rewards® you can manage your Ultimate Rewards® points at your Ultimate Rewards Points Dashboard.

How do I request a lower APR?

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To request a lower APR, call us using the number on the back of your card. We often do reviews of credit card accounts to see if we can apply better rates. Please contact us in a few months if you are not approved for a lower rate at this time.

How do I order a copy of my cardmember agreement?

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You can order a copy of your cardmember agreement under the “Things you can do” tab when signed in to your chase.com account. You may also call the number on the back of your card to request a copy. You should receive your cardmember agreement by mail within 10 business days of requesting it.

Does Chase have a mobile banking app?

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Chase has a free mobile app available for Apple and Android devices. To get started, text "mobile" to 24273, and you’ll receive a link to download the Chase Mobile® app. The app can also be downloaded through your mobile device’s app store.

Can I access Chase on my mobile phone without using the Chase Mobile app?

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Simply visit chase.com on your mobile browser and sign in to access your accounts from your phone virtually anywhere, anytime.

What is Chase Pay?

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Chase Pay is a payment service that helps you shop in-store and online quickly, safely and easily at participating merchants. Chase Pay works with all Chase Visa® consumer credit, debit and Chase Liquid® cards. At this time, Chase Pay doesn’t accept business credit cards, business debit cards and MasterCard® cards. Download the Chase Pay mobile app from the App store or Google Play Store today.

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What is Credit Journey?

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Credit JourneySM is a free credit monitoring and alerts service provided by Chase. Those who enroll in Credit JourneySM are also provided with the VantageScore3.0® credit score powered by TransUnion®.

The VantageScore® Credit Score and Credit JourneySM are free for all who visit the site. You do not have to be a Chase customer to enroll and use the service.

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