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Account Alerts FAQs

Frequently Asked Questions

What are Account Alerts?

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Account Alerts are notifications about your account sent as an email, text message, or push notification. Alerts can remind you when your payment is due, notify you when your balance reaches a set amount, and much more. You can choose the alerts that are right for you, click Account Alerts to get started.

How do I sign up for alerts?

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To sign up for Account Alerts, choose Account Alerts. We'll show you the list of available alerts for your account, and you can sign up for as many as you'd like. You'll need to repeat these steps for each account you'd like to sign up for alerts.

What costs are associated with alerts?

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There is no charge from Chase, but message and data rates may apply. Such charges include those from your communications service provider. This includes, for example, your mobile phone provider.

How do I edit my alerts or delivery preferences?

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You can make changes to your Account Alerts or delivery preferences anytime.

What account alerts are available to me?

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You can receive alerts by email, text message and push notification when there is a charge, refund or other transaction on your account, when a balance transfer or payment has posted, to get balance and available credit limit amounts, when a payment is due, or when a payment has posted.

When are account alerts delivered?

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Generally, Account Alerts are processed at the end of each business day (Monday through Friday), but the delivery of your alerts will vary by alert type. Some alerts are sent immediately following a transaction on the account. Fraud alerts are sent automatically whenever we detect suspicious activity on your account.

Can I stop my alerts temporarily without deleting my email address or device?

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We'll stop sending you alerts during the time period you choose. Choose Account Alerts to manage your alert settings and preferences, then "Pause Alerts."

How are alerts different from other messages from Chase?

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You can choose the alerts you want to receive and where you want them delivered. These notifications are different from other email messages we may send you about our products and services, service messages and special offers.