Account Alerts FAQs
Frequently Asked Questions
What are Account Alerts?
Account Alerts are notifications about your account sent to your email or phone. Alerts can remind you when your payment is due, notify you when your balance reaches a set amount, and much more. You can choose the alerts that are right for you --choose Account Alerts to get started.
What costs are associated with alerts?
There is no charge from Chase, but message and data rates may apply. Such charges include those from your communications service provider. This includes, for example, your mobile phone provider.
How do I edit my alerts or delivery preferences?
You can make changes to your Account Alerts or delivery preferences anytime. Sign in to your account and choose “Profile & settings,” then "Alerts," then “Choose alerts” in the left-hand menu to set up or change the alerts you receive. Or, choose “Alerts delivery” to edit the way your alerts are delivered.
Where can I change or delete my email address or phone number for Alerts?
To change your email address or phone number for Account Alerts, sign in to your account and choose “Profile & settings,” then "Alerts," then “Alerts delivery.” Find your email address or phone number and choose "Edit" next to it.
If you want to stop using your email address or phone number for Account Alerts, you have four options once you go to “Profile & settings:"
- Choose “Alerts delivery.” Find your email address or phone number and choose "Remove."
- Choose Email or Phone. Choose "Stop using" next to Account Alerts for your email address or phone number and follow the instructions.
- To stop using all alerts, click “Choose alerts” and choose the link “Stop using all alerts” at the bottom of the page.
- To pause alerts, choose “Pause alerts,” then “Pause my alerts,” then enter the dates you want to pause receiving alerts.
If you want to change or delete your email address or phone number for all your communications with us, go to “Profile & settings” and choose Email or Phone, then change or delete your information.
What account alerts are available to me?
You can receive alerts by email, text message and push notification when there is a charge, refund or other transaction on your account, when a balance transfer or payment has posted, to get balance and available credit limit amounts, when a payment is due, or when a payment has posted.
When are account alerts delivered?
Fraud alerts are sent automatically whenever we detect suspicious activity on your account and don't require you to enroll. Generally, account alerts are processed at the end of each business day (Monday through Friday), but the delivery of your alerts will vary by alert type. Some alerts are sent immediately following a transaction on the account. However, alerts delivery may be subject to delays, including service outages and connection issues.
How many alerts can I choose?
You can choose any or all of the available alerts. There is no limit to the number you can choose.
Can I stop my alerts temporarily without deleting my email address or device?
We'll stop sending you alerts during the time period you choose. Choose Account Alerts to manage your alert settings and preferences, then "Pause Alerts."
How are alerts different from other messages from Chase?
You can choose the alerts you want to receive and where you want them delivered. These notifications are different from other email messages we may send you about our products and services, service messages and special offers.
How do I cancel my alerts?
You can cancel some or all of your Account Alerts anytime. Choose Account Alerts to manage your alert preferences. Find the alert or alerts you want to cancel and un-check your delivery methods. If you want to cancel all your Account Alerts at once, choose “Stop using all alerts” at the bottom of the “Choose Alerts” page.