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Account Alerts

Frequently Asked Questions

What are Account Alerts?

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Account Alerts are notifications about your account sent to your email or phone. Alerts can remind you when your payment is due, notify you when your balance reaches a set amount, and much more. You can choose the alerts that are right for you—select Account Alerts to get started.

How do I sign up for alerts?

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To sign up for Account Alerts, select Account Alerts. We’ll show you the list of available alerts for your account, and you can sign up for as many as you’d like. You’ll need to repeat these steps for each account you’d like to sign up for alerts.

What costs are associated with alerts?

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There is no charge from Chase, but message and data rates may apply. Such charges include those from your communications service provider. This includes, for example, your mobile phone provider.

How many alerts can I choose?

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You can select any or all of the available alerts. There is no limit to the number you can choose.

Can I put my alerts on hold temporarily without deleting my email address or device?

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We'll stop sending you alerts during the time period you choose. Select Account Alerts to manage your alert settings and preferences, then select "Pause Alerts" and follow the instructions.

How are alerts different from other messages from Chase?

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You can choose the alerts you want to receive and where you want them delivered. These notifications are different from other email messages we may send you about our products and services, service messages and special offers.

How do I cancel my alerts?

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You can cancel some or all of your Account Alerts anytime. Select Account Alerts to manage your alert preferences. Find the alert or alerts you want to cancel and un-check your delivery methods. If you want to cancel all your Account Alerts at once, choose “Stop using all alerts” at the bottom of the Choose Alerts page.