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ICT250 — Void a transaction

If your batch has not yet settled, you can cancel a same day transaction. Learn how to void a transaction.


Void A transaction

  1. From the Idle Menu, press the green [Enter] key to access the Main Menu.
  2. From the Main Menu, select the Void option by navigating on the cursor button [F2] and [F3], then press the green [Enter] key to continue.
  3. Terminal will prompt to "Void Pre-Auth", Press the far left hot key [F1] for Yes to void an open pre-auth, or the far right hot key [F4] for No. Note: This prompt appears even when there are no open pre-auth transactions.
  4. Use search menu to locate transactions:
    1. = All
    2. = Reference #
    3. = Clerk #
    4. = Invoice #
    5. = Account #
    6. = Customer PO #
    7. = RRN
    8. = Approval Code
  5. Enter information based on transaction type, then press the green [Enter] key.
  6. Select the transaction to be voided. Press the far right hot key [F4] to select or up and down arrows to scroll through all transactions.
  7. Confirm the amount to be voided. Press the far left hot key [F1] for Yes, or the far right hot key [F4] for No.
  8. Terminal will process the void and indicate transaction approved.
  9. Terminal prints merchant copy of the receipt.
  10. Terminal prompts for customer copy to be printed.

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