ICT250 — Void a transaction

 

Void A transaction

1. From the Idle Menu, press the green [Enter] key to access the Main Menu.
2. From the Main Menu, select the Void option by navigating on the cursor button [F2] and [F3], then press the green [Enter] key to continue.
3. Terminal will prompt to "Void Pre-Auth", Press the far left hot key [F1] for Yes to void an open pre-auth, or the far right hot key [F4] for No. Note: This prompt appears even when there are no open pre-auth transactions.
4. Use search menu to locate transactions:
   1. = All
   2. = Reference #
   3. = Clerk #
   4. = Invoice #
   5. = Account #
   6. = Customer PO #
   7. = RRN
   8. = Approval Code
5. Enter information based on transaction type, then press the green [Enter] key.
6. Select the transaction to be voided. Press the far right hot key [F4] to select or up and down arrows to scroll through all transactions.
7. Confirm the amount to be voided. Press the far left hot key [F1] for Yes, or the far right hot key [F4] for No.
8. Terminal will process the void and indicate transaction approved.
9. Terminal prints merchant copy of the receipt.
10. Terminal prompts for customer copy to be printed.