ICT250 — Communication error

 

Communication error

1. Confirm that date and time in the terminal is correct. Please see instructions for Date and Time:
   • From the Idle Menu, press the pound button [#] to access the Admin Menu.
   • Press [3] for Setup Menu.
   • Enter manager password then press the green [Enter] key.
   • From the Setup Menu, press [6] for Term Settings.
   • Press [8] to Set Date and Time.
     • Enter admin password and press the green [Enter] key.
     • To enter date – Press the yellow [Correction] key then enter the correct date using DD-MM-YY format and press the green [Enter] key to continue.
     • To enter the time – Press the yellow [Correction] key then enter the correct time using HH-MM format and press the green [Enter] key to continue.​
   • Process a test sale after to determine if terminal can communicate with the network.
     • If connection isn't established – Proceed to the next step.
2. Restart/reboot the terminal
   • Press the pound button [#] and yellow [Correction] key at the same time for 5 seconds.
   • Screen will display a black screen and the terminal will reboot.
   • If wireless connection isn't established – Proceed to the next step. Terminal will go back to the home screen with the Chase logo.
3. Review connection
   • If connected via phone line:
     • Confirm phone cord is plugged into correct port on Magic Box and wall jack.
     • Determine if phone line has call waiting enabled, or other equipment on line, and make sure they are disconnected or disabled.
     • Remove phone cord from Magic Box, and plug it into normal telephone. Listen to hear if there's dial tone or low dial tone:
       • No dial tone – Merchant must contact phone company.
       • Dial tone stutters (goes on/off a few times then settles down to normal tone) – Have merchant check their voice messages. Turn off Dial Tone Check to prevent future errors.
         • Check for dial tone.
       • If noise or static on line – Replace phone cord. Contact phone company if unresolved.
     • Move terminal to another phone line nearby (e.g. fax line) and reattempt failed action.
   • If connected via Ethernet:
     • Perform ping test on terminal. From the Idle Menu, press the pound button [#] to access the Admin Menu.
     • Press [5] for Diagnostics.
     • Press [1] to Ping.
     • Enter the desired IP address. For example, to ping www.google.com, type 74.125.134.99 for the IP address. (Use the pound button [#] to enter a dot) and press the green [Enter] key.
     • The terminal will display PING OK if the ping test passed or PING FAILED if the ping test failed.

If connection isn't established – Reach out to your service provider to determine issues with network connection.