Alert Message Please update your browser.

We don't support this browser version anymore. Using an updated version will help protect your accounts and provide a better experience. 

Update your browser

Please update your browser.

We don't support this browser version anymore. Using an updated version will help protect your accounts and provide a better experience.

Update your browser

Close

We’ve signed you out of your account.

You’ve successfully signed out

We’ve enhanced our platform for chase.com. For a better experience, download the Chase app for your iPhone or Android. Or, go to System Requirements from your laptop or desktop.

Dispute a transaction

Report a problem with a transaction. Charged for something you shouldn't have? Submit and track it on chase.com video.Opens Overlay
Payments & Deposits

Dispute a transaction

Charge errors happen and you can dispute them online. Here's how:
 

  1. Step oneAfter signing in, find and select the transaction you are concerned about
  2. Step twoReview the transaction details and click Dispute Transaction to start the process
  3. Step threeAnswer a few questions, review your responses and click Submit dispute
  4. Step fourTrack your dispute in the Account Menu under Account Services
  5. Step fiveThe Dispute Tracker will show you Open and Closed disputes as well as the status

 

Return to video catalog

Do more with the Chase Mobile® app

Scan the QR code to download the app to experience convenience and security on the go.

Download the app
Chase QuickDeposit℠ Previous Page
ACH Payments Services:
File Upload Next Page