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Frequently asked questions about paperless statements

Answers to common questions

Can I look up paperless statements from previous months? How far back can I access previous statements?

Yes, you can securely access up to 7 years of statements online depending on account type. To view, save or print an account statement, select the "Statements" button within the applicable account summary, choose the See/Save icon next to the year and month of the account statement and click the dropdown list option for your desired action.

Will the paperless statements include information for all of my Chase accounts?

No, it will only include the information for the account listed on the statement.

How do I go back to receiving mailed statements?

You may update your preferences any time by going back into your Paperless settings in your Chase Mobile® app or, when you’re signed into Chase OnlineSM, by selecting the "Paperless" button within an account summary or "More settings" under the "My Profile" icon in the top right corner of your browser.

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