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Fraud Protection

UnitedSM Explorer Card

Fraud protection

Free yourself from worry with exceptional Fraud Protection benefits that come with your UnitedSM Explorer Card.

Zero Liability Protection

Zero Liability Protection means you won’t be held responsible for unauthorized charges made with your card or account information.

Charge disputes

If you were charged in error, we will freeze that charge while we investigate your dispute.

Fraud alerts

In the case of unusual activity, Chase can notify you by phone, text or email.

Emergency card replacement

If your card is lost or stolen, it will be replaced within 24 hours inside the U.S. and Canada, and within one business day outside the U.S. and Canada.

Emergency cash services

In the event of an emergency, you’ll be provided with up to $1,000 emergency cash within 24 hours anytime you are traveling inside the U.S. and Canada, and within one business day outside the U.S. and Canada.


For assistance with all United Explorer Card protection benefits, please call 1-800-888-8756, or the International Collect line at 1-512-623-7702.