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FAQs for cardholders

Learn more about chip-enabled cards

Why does my Chase card now have a chip?

The U.S. is shifting to chip-enabled cards used at chip readers because chip technology has proven successful in reducing fraud in over 130 countries around the world. It’s already the standard in Canada, Mexico, South America, Europe and Asia — and it is becoming the industry standard in the U.S.

Where can I use my chip-enabled card in the U.S.?

Since your card has a magnetic stripe and an embedded chip, you can use your card anywhere in the U.S. that accepts Chase cards. You will notice that a growing number of retailers and ATMs will be accepting chip-enabled cards.

Do I still need to sign the back of my card?

Yes, you need to sign the back of your card for security purposes.

Can I still use my old card?

No. Your new embedded chip card replaces your old card, while still providing all the same features and benefits you currently receive. To properly dispose of your old card, you should shred or cut it up. If you have a metal card, please mail it back to Chase in the envelope provided with your new card.

If I don't want a chip card, can I still get a non-chip card?

No. Chase is committed to card security, and chip technology is an important, proven tool that helps fight counterfeit fraud. All products – both credit and debit – will transition to chip. In fact, the industry as a whole in the United States is migrating to chip technology.

How do I pay at a card reader that is not chip-enabled?

Your card will still have a magnetic stripe on the back, so you can still swipe your card at a traditional card reader — just as you would today.

How does a chip-enabled card work for Internet and telephone transactions?

Your Internet and telephone transactions will work just as they do today.

What about recurring payments on my old card?

Just like anytime you get a new card, notify the merchants that charge your card, give them your card number, expiration date and the 3-digit security code.

Can Chase cards with chip be loaded to a digital wallet (e.g. Apple Pay, Softcard, Visa Checkout, Google Wallet, etc.)?

You may load your Chase card with chip to any digital wallet that accepts Chase cards for payment. Learn more at chasedigitalpayments.com.

Si tienes alguna pregunta, por favor llama o visita una sucursal local de Chase.