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FAQs for cardholders

Using your Chip Debit, Chase Liquid® or ATM Card

Where can I use my chip-enabled debit or Chase Liquid Card globally?

Having a chip-enabled card allows you to use your card when traveling internationally because chip card readers are already standard in Canada, Mexico, South America, Europe and Asia.

Can I still use my chip-enabled debit, Chase Liquid or ATM Card at an ATM?

Yes. You can continue to use your chip-enabled debit, Chase Liquid or ATM Card at the ATM as you do today. ATMs are currently transitioning to the new chip reader capability. Chip-enabled ATMs will hold your card for the duration of the transaction — so always remember to take your card when finished.

How do I pay with my chip debit or Chase Liquid Card at a chip card reader?

To find out if the card reader is chip-enabled, swipe your card and then follow the prompts on screen. If the card reader is chip-enabled, you will be instructed to insert your card into the slot at the front of the reader. Keep your card in the reader and enter your PIN, or sign as needed. Follow the prompts on screen until your transaction is complete, and always remember to take your card when you’re done.

When will I receive my chip-enabled Visa® debit card? Do I need to apply for one?

If you are an existing Chase cardholder, there is no need to request a chip card. You’ll automatically receive a chip-enabled card to replace your current one, soon. For further questions, simply call the number on the back of your card or visit a branch.

Will I have to pay any fees to use my chip-enabled debit or Chase Liquid Card?

There is no additional fee for the chip card, but fees associated with your checking account or Chase Liquid Card may still apply. See deposit account agreement for details.

How do I get a new or replacement PIN?

Visit a branch to create a new PIN. Or call the number on the back of your card and a PIN will be generated and mailed to you within 5-7 business days. Note: For business cards, only the owner/signer can request a new PIN.

Si tienes alguna pregunta, por favor llama o visita una sucursal local de Chase.