Please upgrade your browser.

We’ll stop supporting this version of your browser soon. Upgrade now to protect your accounts and enjoy a better experience. See your choices.

Please upgrade your browser.

While Microsoft Internet Explorer® 11 meets our minimum browser requirements you may want to upgrade now to protect your accounts and enjoy a better experience. See your options and get help downloading a new browser.

Close

We’ve signed you out of your account.

You’ve successfully signed out

We’ve enhanced our platform for chase.com. For a better experience, download the Chase app for your iPhone or Android. Or, go to System Requirements from your laptop or desktop.

FAQs for cardholders

Using your chip-enabled credit card

Where can I use my chip-enabled credit card globally?

Having a chip-enabled card allows you to use your card when traveling internationally because chip card readers are already standard in Canada, Mexico, South America, Europe and Asia. We also recommend that you carry an alternate method of payment, such as local currency, as a back up.

Can my cash advance PIN be used to make purchases?

No. Your cash advance PIN can only be used at the ATM.

Can I still use my chip-enabled credit card at an ATM?

Yes. You can continue to use your chip-enabled credit card at the ATM as you do today. ATMs are currently transitioning to the new chip reader capability. Chip-enabled ATMs will hold your card for the duration of the transaction — so always remember to take your card when finished.

When will I receive my chip-enabled credit card? Do I need to apply for one?

If you are an existing Chase cardholder, there is no need to request a chip card. You’ll automatically receive a chip-enabled card to replace your current one, soon.

How do I pay at a chip card reader?

Instead of swiping the card at the merchant card reader, you’ll insert it into the slot in the front of the chip card reader. Leave the card in the chip card reader until your purchase is complete. If a signature is required, just sign, and always remember to take your card when you’re done.

What if I encounter an unattended kiosk while traveling abroad?

Internationally, chip has already been adopted as the industry standard. You’ll be able to use your chip card anywhere that Visa and MasterCard are accepted. Note: As of July 2015, unattended kiosks that accept Visa/MasterCard should now accept payment with or without PIN according to their new guidelines. If a merchant/kiosk asks you for a PIN, first verify that Visa/MasterCard are accepted. If so, you may be able to select one of the following to bypass the PIN prompt: “Cancel,” “Enter” or “Continue.” If the card reader still will not accept your card without a PIN code, there may be staff in the area to assist you. Otherwise, local currency may be needed in this situation.

What if my chip-enabled credit card isn’t working at an unattended kiosk while abroad?

If the kiosk is asking you for a PIN, you may be able to select one of the following to bypass the PIN prompt: “Cancel,” “Enter” or “Continue.” If the card reader still will not accept your card without a PIN code, there may be staff in the area to assist you. Otherwise, local currency may be needed in this situation.

What do I do if I’m asked to enter a PIN?

If a merchant asks about a PIN code, you can say that your card only requires a signature for verification. If the merchant card reader prompts for a PIN code, it may allow you to “Cancel” out of the prompt so you can sign. You may also be able to select “Enter” or “Continue” to bypass the PIN request.

Will I have to pay any fees to use my chip-enabled credit card?

There is no additional fee for the chip card, but your card may have an annual fee and may incur foreign transaction fees when making purchases outside the U.S. Check your card details for more information.

Si tienes alguna pregunta, por favor llama o visita una sucursal local de Chase.