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Chase Mobile® - Privacy and Security

Frequently asked questions

Chase Mobile

Where can I download the Chase Mobile app?

You can download the Chase Mobile app from 1 of 3 authorized app stores:

How can I reach the Chase Mobile website?

To reach the Chase Mobile website, visit https://m.chase.com (Commercial clients should visit https://m.chase.com/cco) through a mobile browser such as Safari® or AndroidTM.

Do I have to pay fees to use the Chase Mobile app?

We don't charge you to download or use the Chase Mobile app. However, you should contact your wireless service provider to see if you'll have to pay connectivity or data usage fees.

Do I have to sign up at chase.com to use the Chase Mobile app?

As of March 2015, you can create a user name and password and accept the necessary legal agreements directly from the Chase Mobile app—as long as you're using the app on an iPhone or an Android phone. We're continually updating the app, so we'll likely be adding support for other platforms in the future.

If you're using any other version of the app, you have to sign up at chase.com to see your account information and to bank through the Chase Mobile app. If you haven't yet signed up for Chase Online, visit chase.com from your computer and choose "Not enrolled? Sign up now."

You can find a Chase branch/ATM and see Chase contact information in the app without signing up for Chase OnlineSM, however.

Do I use the same user name and password for the Chase Mobile app that I use for Chase Online?

Yes.

How do I start using my Chase Mobile app?

Simply download the Chase Mobile app, open it on your mobile device and sign in. The first time you sign in, we'll ask you to verify that you own the accounts you want to see on your device.

To do this, you'll need to ask for a temporary identification code, which we can send you by phone, email or text message. This adds a layer of security. When you get your code, use it to finish the identification process. Then sign in to the Chase Mobile app.

Can my Chase Mobile app session time out?

Your Chase Mobile app session times out when you've been inactive for more than 12 minutes.

Which accounts can I see with my Chase Mobile app?

You can see the same accounts—checking, savings, money market, investment, credit card, Chase Liquid® card, business, home equity, auto and mortgage accounts—that you see on Chase Online. You can't, however, see your student loan accounts.

What kinds of things can I do with my Chase Mobile app?

Using your Chase Mobile app, you generally can do these things, though some features are available only for eligible accounts and there are some restrictions:

  • See account balances and transaction history: Your account details are at your fingertips.
  • Deposit checks: Use Chase QuickDepositSM to make a deposit from your camera-equipped mobile device.
  • Transfer money: Transfer money between eligible Chase accounts.
  • Pay bills: Schedule bill payments to payees if you're signed up for Chase OnlineSM Bill Pay.
  • Pay your Chase credit card: Schedule a payment to your Chase credit card from any registered pay-from account if you've signed up with Chase Online to make electronic payments to that card.
  • Pay someone from virtually anywhere: Send money using the recipient's email address or mobile phone number and Chase QuickPaySM. They don't have to be a Chase customer to receive the money.
  • Get Account Alerts1: Receive customized Account Alerts to help you stay on top of your finances and monitor your account activity.
  • Wire money: Send money to or from non-Chase accounts in the United States. (Limitations apply.)
  • Find a branch/ATM: Find the Chase ATMs and branches closest to you.
  • Find Chase contact and other information easily: Get in touch with us and get answers to frequently asked questions.

1 We don't charge you for Account Alerts, but your communications service provider might charge message and data rates. Alert delivery might be delayed for various reasons, including service outages that affect your phone, wireless or Internet provider; technology failures; and system-capacity limitations. Your balance might not reflect all your transactions—for example, recent credit card transactions or checks you've written.

How often do I need to download the Chase Mobile app?

You only need to download the Chase Mobile app once. Then keep an eye on your app notifications to see updates as we improve the app.

What security measures do you take to help protect my transactions through the Chase Mobile app?

We encrypt your personal information such as your user name, password and account information when you send it over the Internet. The Chase Mobile app and mobile browser will then decode any encrypted information we send you.

Can I use the Chase Mobile app without using my Chase Online user name and password?

You can see balances when you open the app without entering your information, if you choose. You also can use Touch IDTM on a number of iPhone versions to see account information with a touch of your finger. You'll need to enter your user name and password to complete secure transactions, such as with Chase QuickPay. You don't need any identification to check out branch and ATM locations.

What is multifactor authentication?

That's when we require you to sign in using more than 1 security method. For example, we'll ask you to take multiple steps the first time you try to sign in to your accounts through the Chase Mobile app or whenever you're using a device we don't recognize. First, you'll enter your user name and password. Next, you'll need to request a temporary identification code from us by email, phone or text. You'll then enter the code along with your password again. This multistep process helps us protect your accounts.

How can I be sure my Chase Mobile app information is secure if my mobile device is lost or stolen?

You should always choose "Log Off" after using the Chase Mobile app or mobile website. Even if you don't, we'll automatically disconnect you after you've been inactive for 12 minutes. Then anyone using your mobile device will have to know your Chase Online user name and password to get to your account information. (This is why we recommend that you not store your user name and password in another app on your device—for instance in a note-taking app.)

You also could ask your wireless service provider to deactivate your lost or stolen device and wipe out all its apps and data.

Do you save any information on my mobile device?

We never store account details on your device.

For your convenience, you can save your user name so it will be prefilled each time you return. Simply choose the "Save user name" checkbox on the sign-in screen if you're comfortable choosing this option.

Can another app on my device get information from the Chase Mobile app?

Other apps on your device can't see or take information from the Chase Mobile app. In fact, data contained in any app is not visible to any other app on your device.

Are malware and viruses a threat to my mobile device?

Malware and viruses are potential threats with any computer system, including mobile devices. To protect your mobile device from malware and viruses, you should follow these steps:

  • Always keep apps on your device up-to-date, because the app's publisher might have found a security vulnerability and updated the app to fix it.
  • Use only the well-known app stores such the Amazon Appstore, the Apple App Store or Google Play to download new apps. And download only the apps that come from well-known publishers and have high review scores
  • Avoid jailbreaking (iPhone®) or rooting (AndroidTM) your phone, which manipulates your device's operating system and might make it more vulnerable to malware and viruses.

Should I be concerned about phishing from my mobile device?

Phishing is as much of a threat on a mobile device as it is on your computer: A thief creates a fake website that mimics a site you know and trust, such as chase.com, to trick you into giving your personal information. Always verify a site's entire URL (Web address) before entering your personal information on any website. This may be challenging on a mobile device because the small screen makes it harder to see the entire URL in the address bar.

The best way to visit a website is to type the Web address in your mobile browser yourself, rather than, say, following a link in an email. That way you know you're visiting the legitimate site. Find out more information about phishing.

To be safe, always make sure the lock icon appears next to the browser address and that the address begins with "https." The "s" indicates that you have a secure connection. Chase doesn't use "http" for customer interactions.

What is a spoof or fake app?

A spoof is an app created to look like the real one, such as the Chase Mobile app. It's like phishing, but it's done through an app.

To avoid downloading a spoof app, always use the official app stores (the Amazon Appstore, the Apple App Store or Google Play) to download or update the Chase Mobile app, and make sure that JPMorgan Chase & Co. is the publisher. We scan the app stores periodically for spoof "Chase Mobile" apps and work to get them removed when we find them.

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