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Manage Your Chase POS App on your device

 

Learn how to get the most value from your Chase POS App, by adding users, linking bank accounts and more.

Management support topics

 

Get answers to the questions most frequently asked by business owners like you.

Account management

Your Chase App can only be used with one Chase Business Complete Banking or one Chase Payment Solutions deposit account per device. You’ll be asked to choose this account when you sign in to your App on a device for the first time.

  1. Delete the Chase POS App from your device
  2. Download the App on the device again
  3. Follow the steps for signing in using your Chase credentials for the other account
  4. Link this account to the App
  5. You can now start processing transactions for this account

Additional users can be enabled to access your Chase POS by adding authorized users to your account in the Chase.com Access and Security Manager through Chase.com or Chase mobile.

 

You can remove or update user access at any time through the Access and Security Manager feature of Chase.com or Chase Mobile.

 

In the Chase Mobile App, tap the Profile icon on the top of the screen, then choose the Settings tab, and Security settings.

  1. Under Access and Security Manager, choose Add user or assign rights to add profiles and/or manage access
  2. Choose add authorized user
    1. Confirm the activation code
    2. Provide details of the authorized user. Ensure mobile access is chosen; failure to do so won't allow access to QuickAccept
    3. Confirm authorized user details. The authorized user will receive an email to set up their profile

Any Chase POS App that's no longer in use should be deactivated. Please contact the Chase POS support team at 1-888-659-4961 to have them deactivate the App on your device. The support team can re-enable the App on your device if you again want to start processing again.

 

Chase POS is a feature of your Chase Business Complete Banking or Chase Payment Solutions account. Chase POS will no longer be available for use if you close this account.

 

If you're accepting payments through your Chase Business Complete Banking (CBCB) account, card acceptance won't be available for use once you close your CBCB account. If you have a CBCB account, you can stop processing payments at any time. Card acceptance is offered at no additional charge. You'll only incur fees when you process debit or credit card payments.

 

If you're accepting payments with a Chase Payment Solutions account, you can close your account through the Chase Mobile app or Chase.com

  1. Sign into your account and choose the Chase Payment Solutions tile
  2. Choose the Collect and Deposit option in the top menu bar. Choose Accept card payments, then choose the See transactions at the top of the screen
  3. Choose Settings in the Main menu and then scroll down and choose Close Account in the Account Termination section

In the Systems Administrator view, choose your account.


If you accept card payments through your banking account:

  1. Choose the access level of transact only for users to accept payments only. Or,
  2. Choose See activity and transact for users to accept payments and see your account balance and transactions.
    • Please note: If you don't want users to see your bank account information, choose transact only.
  3. Under Incoming services, choose all channels you're trying to grant access to:
    • Accept payments on Chase Smart Terminal (Enables payment acceptance on Smart Terminal and Chase POS only)
    • Accept payments on Chase.com and the Chase Mobile app (Enables payment acceptance on both Chase.com and the Chase Mobile app)
    • See & refund transactions on Chase Smart Terminal (Enables seeing and refunding transactions on the Smart Terminal and Chase POS)


If you accept card payments through your Chase Payment Solutions account:

  • Under Incoming services, choose all applicable channels you're trying to grant access:
    • Accept payments on Chase Smart Terminal (Enables payment acceptance Smart Terminal and Chase POS only)
    • Accept payments on Chase.com or the Chase Mobile app (Enables payment acceptance on both Chase.com and the Chase Mobile app)
    • See & refund transactions on Chase Smart Terminal (Enables seeing and refunding transactions on the Smart Terminal and Chase POS)
    • See & refund transactions on Chase.com or the Chase Mobile app (Enables seeing and refunding transactions on both Chase.com and the Chase Mobile App)


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