Manage your Chase POS℠ app on your device

Learn how to get the most value from your Chase POS app, by adding users, linking bank accounts and more.

Management support topics

Get answers to the questions most frequently asked by business owners like you.

Account management

Your Chase app can only be used with one Chase Business Complete Banking or one Chase Payment Solutions deposit account per device. You’ll be asked to choose this account when you sign in to your app on a device for the first time.

Delete the Chase POS app from your device
Download the app on the device again
Follow the steps for signing in using your Chase credentials for the other account
Link this account to the app
You can now start processing transactions for this account

You can add or remove authorized users and manage access to your account in the Access and Security Manager through Chase.com or Chase mobile.

In the Chase Mobile app, tap the Profile icon on the top of the screen, then choose the Settings tab, and Security settings.

Under Access and Security Manager, choose add user or assign rights to add profiles and/or manage access
Choose add authorized user
1. Confirm the activation code
2. Provide details of the authorized user. Ensure mobile access is chosen; failure to do so won't allow access to QuickAccept
3. Confirm authorized user details. The authorized user will receive an email to set up their profile

In the Systems Administrator view, choose your account.

If you accept card payments through your banking account:

Choose the access level of "transact only" for users to accept payments only. Or,
Choose See activity and transact for users to accept payments and see your account balance and transactions.
- Please note: If you don't want users to see your bank account information, choose transact only.
Under Incoming services, choose all channels you're trying to grant access to:
- Accept payments on Chase Smart Terminal and Chase POS (Enables payment acceptance on Smart Terminal and Chase POS)
- Accept payments on Chase.com and the Chase Mobile app (Enables payment acceptance on both Chase.com and the Chase Mobile app)
- See & refund transactions on Chase Smart Terminal and Chase POS (Enables seeing and refunding transactions on the Smart Terminal and Chase POS)

If you accept card payments through your Chase Payment Solutions account:

Under Incoming services, choose all applicable channels you're trying to grant access:
- Accept payments on Chase Smart Terminal and Chase POS (Enables payment acceptance on both Smart Terminal and the Chase POS)
  - Your authorized users on the account with the access to the Chase POS app can download the app on their devices and select the account to use for their app. You don't need to sign in to their device to set up their app. Your account settings will be used for all the apps using the account
- Accept payments on Chase.com or the Chase Mobile app (Enables payment acceptance on both Chase.com and the Chase Mobile app)
- See & refund transactions on Chase Smart Terminal and Chase POS (enables seeing and refunding transactions on the Smart terminal and Chase POS)
- See & refund transactions on Chase.com or the Chase Mobile app (Enables seeing and refunding transactions on both Chase.com and the Chase Mobile app)

Choose Next to review changes, then Submit to complete the changes.

If you're accepting payments through your Chase Business Complete Banking (CBCB) account, card acceptance won't be available for use once you close your CBCB account. If you have a CBCB account, you can stop processing payments at any time. Card acceptance is offered at no additional charge. You'll only incur fees when you process debit or credit card payments.

If you're accepting payments with a Chase Payment Solutions account, you can close your account through the Chase Mobile app or Chase.com.

Sign into your account and choose the Chase Payment Solutions tile
Choose the Collect and Deposit option in the top menu bar. Choose Accept card payments, then choose See transactions at the top of the screen
Choose Settings in the Main menu and then scroll down and choose Close Account in the Account Termination section

Any Chase POS app that's no longer in use should be deleted.

Deposits

Deposit limits

Limits are set at the account level and differ by a variety of factors. Funds may be held when the deposit amount exceeds a deposit limit set by Chase. Deposit limits cover potential chargebacks, returns, unshipped merchandise, refunds, and/or unfulfilled services and act as a buffer between the time payments are processed and the time you can access these funds, in order to mitigate the risk of making funds accessible immediately.

If you experience a funds hold and have a question, go into your Chase Online Business portal transaction history, choose the transaction and view details. Under view details choose “Report a Problem” and complete the form. Be sure to use the email address used to open your Chase checking account.

If you're depositing into a Chase banking account:

Card payments authorized before 8 PM Eastern Time Sunday through Friday will be deposited into your Chase banking account by 12 AM Eastern Time.
Card payments authorized before 8 PM Eastern Time on Saturdays will be deposited into your account by 7:30 AM Eastern Time Sunday morning.
Any card payment authorized after the daily cut off time will be deposited the next day.

If you're depositing into non-Chase account:

Your funds will be deposited the next day.

If your payment has not been deposited according to the stated timelines, your transaction may be under review. Please reference the "Funds Hold" section for additional information.

Chase will notify you of the dispute by email. You can also see the dispute on the Chase Merchant Dashboard.

When a customer disputes a charge made on their card, the bank that issued the card credits the cardholder, and the payment brand credits the issuing bank. The disputed amount is temporarily deducted from your next settlement while the claim is being reviewed. If there are not enough funds in your next settlement, the amount is deducted from your settlement bank account.

See the status of your dispute on the Chase Merchant Dashboard in your online account. You'll receive an initial email notification informing you of the dispute details. Carefully review the information contained in the notification email, particularly the dispute type. You may be given the option to contest or concede the dispute. If you accept responsibility for the dispute, choose Concede. The funds won't be returned to your settlement bank account.

International Funds

The Chase POS is to be used for U.S.-processed transactions, and is not supported outside of the United States.

At this time, merchants using Chase POS and the card reader can process international credit cards using the Swipe, Dip, or Tap methods of entry. For manual entry transactions, only cards with a U.S.-based billing address can be used.

Fraud

To protect against fraud, some transactions may require additional validation

Chase may hold funds to review and ensure the transaction is legitimate. If you experience a funds hold, your transaction status will state "Pending – in Review" in your transaction history on chase.com or the Chase Mobile app. You may receive an email if additional documentation is required to verify the payment. The e-mail will come from WePay.com with steps you’ll need to take to resume payouts from your payments account. This email will be sent to the email address used when you opened your account. If you have not received an email, please call us at 1-888-659-4961 or submit a ticket for additional assistance. To submit a support ticket, choose the transaction and view details. Under view details choose "Have a question" and complete the form. Be sure to use the email address used to open your Chase checking account.

Once the transaction is approved, Chase will deposit the funds into your account

Don't see what you need?

For questions about your Chase POS, contact our customer support team at 888-659-4961.

If you think you’re on the wrong page, explore other Chase for Business support topics at the link below.

See all support topics

Manage your Chase POS℠ app on your device

Management support topics

Account management

How do I manage multiple accounts?

Want to use the Chase POS app with another Chase account?

How to add additional users to the app?

Managing user access levels

Can I close my Chase POS account?

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