Chase Card Reader™ Guide

In the Chase POS app checkout flow, select the Charge with card reader option to use the card reader. This will prompt the card reader to display a Present Card message. The customer will then be able to swipe, tap, or insert their card in the card reader, or use a digital wallet for contactless payment.

• Tap with Card – Hold the card with the chip facing upwards and tap the bottom of the card against the reader display.
• Tap with Digital Wallet – Hold the phone or watch with the digital wallet open over the card reader display.
• Swipe – Swipe the magnetic stripe of the card in the top opening of the reader.
• Insert – Hold the card with the chip facing upwards and insert into the opening at the bottom of the reader.

Card Reader Messages:

• Please Remove Card – If a card read is successful, the reader screen will display a Please remove card message.
• Authorizing – If the card is being processed, the screen will display an Authorizing message.
• Approved – Once the transaction is authorized and completed, the reader will display an Approved message.
• Declined – If the card is declined, the reader will display a Declined message.
• Card Reader Error – If there are any errors reading the card, the reader display and the Chase POS app will display an Error message and will prompt to retry the card or use a different payment method.

• Tap the Menu bar.
• Tap on Sales Activity to view all transactions.
• Select the transaction and tap Issue Refund.

• Sign in to the Chase POS App.
• Open the Main menu in the upper left corner of the screen.
• Select Order devices.
• Select Shop Now.
• Select Chase Card Reader on our partner website to place your order.
• Adjust the quantity as needed and choose Add to Cart. Follow all prompts to continue the Checkout process.

• New Chase POS App users can also purchase a Chase Card Reader during their onboarding to the new app.

Please make sure your Chase Card Reader is fully charged before setting up. For instructions on how to set up your Chase Card reader and Base, Installation Guide - Chase Card Reader and Base (PDF).

What's included:

• Chase Card Reader Box
  • Card reader
  • Pogo pin to USB-C charging cable
• Chase Card Reader Base Box
  • Card reader base
  • 6.5ft (2m) power cable
  • 5V/2A power adapter
  • Base holder plate

No, you can only pair the Chase Card Reader with the Chase POS App to accept payments.

Charge your card reader using the included USB cable or the charging dock (optional sold separately). It will take approximately one hour to fully charge the battery. The battery level is displayed on the card reader screen.

Note: If you are using a computer USB port to charge your card reader, the card reader will need to be disconnected prior to use.

In order to use the card reader, all updates need to be completed during the initial setup.

Security updates require a battery level of 20% or more. Firmware updates require a battery level of 50% or more. The recommendation is to connect the reader to power when taking updates.

Once the Chase Card Reader is paired with the Chase POS App, it cannot be paired to another device. To unpair the reader tap on Forget this Device on the Connect a Card Reader screen. Even if the reader disconnects and goes into power saving mode, it stays paired with your Chase POS App. If using Chase POS App on an iOS device, the reader will also need to be unpaired from the device's Bluetooth settings by selecting the reader from the list of paired devices and tapping Forget this device.

If the Device ID does not appear on the card reader screen during the pairing process, then it is already paired with a different device. Unpair the reader from other devices and proceed with the pairing process. Refer to "Unpair an existing reader" under the "First time pairing process" section for more help.

• Power ON – Press and hold Power Button down for 3 seconds and release.
• Power OFF – Press and hold Power Button down for 3 seconds and release after hearing 3 beeps.
• Wake from Sleep Mode – If in sleep mode, a single short press of the Power Button will wake up the device.
• Unpair the Device – Unplug the reader from power. Press and hold Power Button down for 10 seconds. In the first 3 seconds you will hear 3 beeps for Power off, followed by 2 beeps at 10 seconds for unpairing. This will unpair the reader from any device's Bluetooth settings and will be ready for pairing.

Once the card reader is connected to the Chase POS App it will stay connected for 30 minutes by default. If the reader remains idle for 30 minutes, it will disconnect from the app to save battery. To reconnect the device, power on the reader and tap on Connect Now from within the app. To extend the card reader’s battery when not in use, disconnect it from the app or power it off.

The default connectivity time can be changed using the Settings in the Chase POS App. Settings menu will list Card reader settings if a Chase Card reader was connected with the app.

Note: It is possible that some devices, especially on older versions like Android 11 and under, may disconnect earlier than the configured connectivity time.

The reader has battery saving modes:

• Dim Mode – If the reader is idle for 2 minutes, the display screen dims and will continue to be connected to the reader. The reader display will turn on if you process a payment from the app or touch the reader display.
• Sleep Mode – If the reader is idle for 5 minutes, the display screen will turn off but will continue to be connected to the reader. The reader display will turn on with a single Power button press.

You can change the Dim and Sleep mode time using the Settings in Chase POS App. If a Chase Card Reader is connected with your app, the Settings menu will include Card reader settings for changing the time for battery saving modes.

Note: The battery level can be viewed on the reader display or if connected to the Chase POS App, on the Card Reader details screen in the Connect a Card Reader menu item.

Use the provided thumb screw to secure the reader to the card reader base.

Note: The Chase Card Reader Base is an optional accessory that can be purchased separately. The reader cannot be reset and unpaired using the power button on the reader if it is secured to the base and stays on power mode. You may need to unplug the base from the power if you need to reset the reader manually using power button.

To initiate a return or replacement, contact our customer support team at 888-659-4961. Please review our return policy for more information on returns and replacements.

To initiate a return or replacement, contact our customer support team at 888-659-4961. Please review our return policy for more information on returns and replacements.

Please refer to your shipping notification email for questions regarding the status of your delivery. For all other inquiries, contact our customer support team at 888-659-4961.

1. Before you begin, charge your card reader, it can take two hours to charge. A solid red light will appear when fully charged.
2. To start pairing the reader, turn on your Bluetooth functionality on your device. Turn on the card reader by holding down the power button on the right side until it beeps.
3. Sign in to the Chase POS App.
4. Open the Main menu in the upper left corner of the screen.
5. Choose Connect a card reader.
6. On the Card reader screen, choose Pair a card reader.
7. Choose the card reader from the Available card readers once it's connected through Bluetooth.
   • Tip: If your card reader isn't listed, check your device Bluetooth settings menu to see if the card reader shows up as a paired device. If it is, unpair the card reader in device Bluetooth settings menu. Then return to the Chase POS App and check the available card readers to detect the card reader.
8. Verify that the light pattern shown on the app matches the light pattern on the card reader, then choose Confirm. If you need to retry, choose Replay light pattern.
9. Once the card reader is successfully paired choose Done. Your card reader is now paired with the app.

Learn more helpful tips for activating and pairing your Moby card reader in the Chase Mobile App.

Once paired, Card reader will stay paired to the app unless user manually unpairs (Forget the Device) from the Connect a card reader menu and from the device’s bluetooth settings. If the card reader is connected to the app during pairing or from Connect a card reader settings using the Connect Now function during Sale flow, it'll now stay connected for an extended time (around 30 minutes or more). If you don't plan to use the reader after your Sale is done, manually switch off the reader to save its battery.

To pair this reader to another Chase POS App, unpair by using Forget the Device from this app and your device’s bluetooth settings and pair it with another Chase POS App.

Note: The card reader settings for customizing the Dim, Sleep and Connection time are only available for the new Chase Card Reader.