Using your Chase POS℠ App on your device

Chase will periodically release updates to the Chase POS App. You should enable auto update for the App to receive important updates immediately.

PCI-DSS stands for Payment Card Industry Data Security Standards. PCI-DSS certification is designed to ensure cardholders' information is well-protected and managed by payment companies. To earn a PCI certification, Chase systems undergo an annual third-party audit of the security processes and procedures. Systems are tested daily, and employees are held to strict standards and levels of security education. Chase has been certified at the highest level of PCI compliance as a Level 1 PCI Compliant Service Provider.

PCI PTS stands for Payment Card Industry Point-of-Sale PIN Transaction Security Standard. The PCI PTS standard is a set of technical and operational requirements for payment terminals focused on protecting cardholder data. The PCI PTS standard is modular, covering hardware and firmware security requirements to protect against physical, logical, and network tamper attacks. The PCI PTS requirements include the ways cardholder data are read and encrypted through the Secure Reading and Exchange of Data (SRED) module. PCI PTS standards apply to all organizations that store, process, or transmit cardholder data. Compliance with the PCI DSS set of standards is enforced by the payment networks – American Express, Discover, JCB International, Mastercard and Visa. The Chase POS App is fully PCI PTS 5.x compliant.

Warranty replacements and returns are handled through POS Portal and details are provided on their website.

Additional or replacement readers can be obtained from the POS Portal website. Please review the return policy and call POS Portal to discuss the process to exchange or return your damaged reader.

For package tracking and shipping inquiries, contact POS Portal regarding your equipment order at 1-855-838-4611, option 2 or go to their website for more information.