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by Gill Haus
January 1 — 3 min read
As the Chief Information Officer of Consumer & Community Banking (CCB) at Chase, I’m laser-focused on how we can use innovative technology to improve the way our customers do business with us. Our technologists have a unique opportunity to make an immediate impact on our customers in one of the most critical aspects of their everyday lives – how they access and manage their money.
The technology organization at Chase is huge – with more than 12,000 technologists across the globe, we have an annual budget of over $4 billion, serve more than 66 million households in the U.S. and support financial services that include personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. That’s a lot to keep track of! And for that reason, we’ve implemented some big changes to ensure that we work as a unified, product-driven organization with our partners in design, product and data & analytics.
I took over as the CIO for Chase late in 2021, having previously served as the Head of Digital Technology. This is where I got my first taste of our largest, most transformational projects – I led the modernization of critical technology systems and the move of customer-facing infrastructure to the private and public cloud. I was also responsible for pushing Chase’s flagship mobile and web applications to adopt an open architecture model that supported more experimentation and cross-organization collaboration. I’m a big advocate for diversity, inclusion and culture and have revamped the hiring process to attract top talent to Chase and increase the diversity of my technology teams.
Before I joined Chase, I was Senior Vice President and Chief Technology Officer of Enterprise Products and Platforms for Capital One, responsible for digital engineering, architecture and tooling that empowered developers across the company. I helped build and sustain an innovative technology organization, and foster a culture of excellence in software engineering quality, availability, and scale of externally and internally facing banking products, services and their underlying systems.
I’m a technologist by training and passion – I graduated from the University of Maryland with a Bachelor of Science in Decision and Information Systems and have been a lifelong enthusiast for all the latest innovations in computing. Next at Chase is a place for us to tell the story of how our organization is changing to tackle some of the most exciting technological challenges of the next decade and beyond, and I’m thrilled to invite you along for the ride.