How to buy tickets on StubHub™

Quick insights

• StubHub allows you to purchase tickets for live events from private sellers via the StubHub website or mobile app. 
• In many cases, tickets bought on StubHub are delivered via mobile transfer using a third-party ticketing platform.
• Eligible Chase Sapphire Reserve^® cardmembers receive a $300 StubHub credit annually (activation required).

If an event is sold out through the official ticket seller, you might still find tickets on StubHub. This online marketplace enables users to buy and sell tickets for various live events, from sports events to concerts to theater. StubHub can be a resource for finding tickets to sold-out events, potentially getting last-minute deals from private sellers looking to offload their tickets quickly and more.

In this article, we’ll cover how to buy tickets on StubHub and how Sapphire Reserve cardmembers may be eligible for a credit to use on the platform.

Steps to buy tickets on StubHub

You can search for tickets on the official StubHub website or through their mobile app. Follow these steps to purchase tickets:

1. Find the event

On the StubHub home page or the app’s main screen, enter the name of the event or performer in the search bar. The search results will display the location, venue and time for each event. Click on the event you want to attend to view available tickets.

2. Select tickets

After locating your event, browse the available tickets. Some venues offer a map where you can view available seats. Each ticket listing includes pricing, delivery method and any available perks. You may also see a seat rating and notes about the view. You can filer search results to include estimated fees while browsing tickets.

Once you find your desired seats and review their details, select the tickets.

3. Proceed to checkout

Selecting tickets typically holds them for a limited time—indicated by a countdown clock—allowing you to complete the purchase.

During this time, you may confirm the ticket and event details, then follow the prompts to complete the purchase. You can also check the total cost of the purchase, including fees.

Visit the StubHub website for up-to-date information about accepted payment methods.

4. Receive the tickets

After purchasing, you will usually receive an order confirmation email with an estimated ticket arrival date. You will then receive an email when the seller is ready to transfer the tickets. This email will either provide an option to accept the tickets or detailed instructions on how to do so. Note that sellers typically select a ticket delivery method based on how they purchased the tickets, and buyers cannot choose their preferred delivery method.

StubHub supports the following ticket types and delivery methods:

• Electronic/instant download tickets (PDF files printed at home)
• Mobile transfer ticket (transferred, viewed and scanned on a mobile phone)
• Mobile or print tickets (viewed on a mobile phone or printed at home) 
• Paper tickets (delivered via courier)

In many cases, tickets are delivered via mobile transfer through another ticketing platform. If you don’t already have an account with the platform, you’ll need to create one.

If you do not receive your tickets by the estimated arrival date, first check StubHub support for troubleshooting tips. If the issue persists, contact StubHub using the information provided on their site.

Get a $300 StubHub credit with Chase Sapphire Reserve

Eligible Chase Sapphire Reserve cardmembers receive an annual $300 credit to StubHub (activation is required). The credits are distributed twice a year, like so:

• Up to $150 as a statement credit from January through June
• Up to $150 as a statement credit from July through December

Please note that Chase Sapphire Reserve has an annual fee. Learn more about the $300 StubHub credit and other travel rewards with Chase Sapphire Reserve.

In summary

StubHub is an online marketplace where you can buy tickets from private sellers. To explore available ticket options, visit the StubHub website or download their mobile app. Once you find the tickets you want, follow the prompts to complete your purchase. Tickets can be delivered through various methods, with many being transferred via mobile transfer through another ticketing platform.

Chase Sapphire Reserve cardmembers can get up to $300 in StubHub statement credits annually.