Smart Terminal Support
Questions? We have answers. We're here to help you get the most out of your Smart Terminal.
Hi. What can we help you with today?
This page is where we connect business owners like you with the information and resources you need to successfully process payments with your Chase Smart Terminal. To get started, choose the topic you’d like to explore.
Activating my terminal
For customers activating their terminal for the first time or adjusting settings.
- Activating your device for the first time
- Accepting tips
- Processing refunds
- Merchant reporting
Managing my account
For customers linking bank accounts, apps, or adding users.
- Managing your banking accounts
- Adding users
- Connecting other apps
- Closing an account
Using my equipment
For customers who are learning how to use their Smart Terminal hardware.
- Change device and language settings
- Update methods of payment
- Process software updates
- And more
For customers who need more details on payment processing.
- Getting paid
- Manage disputes
- Track payment activity
- Report a problem
Managing my catalog
Allows customers to manage all the items they sell.
- Adding items
- Creating descriptions
- Changing units
- SKUs and UPCs
Filing business tax forms
For users who need a hand with Form 1099-K.
- Using Form 1099-K
- Understanding business and non-profit thresholds
- Understanding refunds and fees