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Smart Terminal Support


Questions? We have answers. We're here to help you get the most out of your Smart Terminal.


Hi. What can we help you with today?


This page is where we connect business owners like you with the information and resources you need to successfully process payments with your Chase Smart Terminal. To get started, choose the topic you’d like to explore. 


Activating my terminal


For customers ordering and activating their terminal or adjusting settings.

  • Activating your device for the first time
  • Terminal configuration options
  • Merchant reporting



Managing my account


For customers linking bank accounts, apps, or adding users.

  • Managing your banking accounts
  • Adding users
  • Connecting other apps
  • Closing an account



Using my equipment


For customers who are learning how to use their Smart Terminal hardware.

  • Change device and language settings
  • Update methods of payment
  • Process software updates
  • And more



Processing transactions


For customers who need more details on payment processing.

  • Getting paid
  • Manage disputes
  • Track payment activity
  • Report a problem



Managing my catalog


Allows customers to manage all the items they sell. 

  • Adding and organizing your catalog items
  • Creating descriptions
  • Changing units
  • SKUs and UPCs



Filing business tax forms


For users who need a hand with Form 1099-K.

  • Using Form 1099-K
  • Understanding business and non-profit thresholds
  • Understanding refunds and fees


Don't see what you need?


For questions about your Smart Terminal, contact our customer support team at 888-659-4961.


If you think you’re on the wrong page, explore other Chase for Business support topics at the link below.