On Broadway Auto Care and Chase: The road to business success and growth

Miriam Corrales
Owner, On Broadway Auto Care

In the heart of Chula Vista, California, Miriam Corrales has been working at On Broadway Auto Care since 1996. This Hispanic-owned business has grown into a community cornerstone known for its dedication to customer satisfaction and integrity. Miriam's focus on technological adoption and customer service excellence has driven her success, with Chase playing a crucial supporting role in her journey.

About On Broadway Auto Care

On Broadway Auto Care, known initially as Octavio's Garage, has served the Chula Vista area for decades. Miriam joined in 1996, and as a single mother of three, building the business took lot of work and dedication. As Miriam explained, “It took time for people to trust a woman mechanic.” By 1999, she became the sole owner, transforming the garage into a trusted auto care center recognized for its transparency and reliability.

Miriam's business philosophy is built on honesty and integrity, a practice that has earned her a loyal following. As a proud, Hispanic woman who is fluent in Spanish, Miriam creates a welcoming environment where her clients feel heard, understood and comfortable. On Broadway Auto Care serves a diverse clientele, from young college students to older adults, with a special connection to the Latino community.

Tune-up with technology: Better serving customers with latest solutions

Miriam used a different payment processor in the past, but they could not help when she experienced fraud. Because of this experience, she decided to look for a different processor that she felt would be reliable and secure. As a long-time Chase for Business customer, she inquired about options with Chase. She met with her banker and a Payments Advisor, who were able to help her find the right solutions for her needs. She switched to Chase Payment Solutions℠ to process her payments and receive the reliability and care she was accustomed to from Chase.

Miriam values the proactive approach of her Chase Payment Advisor, who ensures she has the right payment solutions to enable her auto repair business to provide a high level of service and take payments where it’s convenient for her customers. Plus, she can get help when she needs it. “I know the people and can go to them,” as Miriam described, “Chase has given me the same customer service I give to my customers and that’s one thing that I love about Chase.”

As a busy auto repair shop, customers often arrive just before closing and want to quickly checkout and be on their way. Miriam and her team are able to accommodate this need with a mobile card reader and terminal that allows them to take payments at a service desk, outside and in the garage.

Accelerating business growth: Miriam's advice to other entrepreneurs

Miriam's success offers valuable lessons for other business owners. She emphasizes the importance of honesty, timely service and building solid relationships with customers.

"Keep your promises and get everything done on time," Miriam advises, "every customer brings value to your business. Treat them respectfully and honestly, and they will keep coming back."

Miriam Corrales and On Broadway Auto Care exemplify the spirit of small businesses—dedicated, community-focused and continually evolving. With Chase's support, Miriam has been able to integrate new technologies, streamline payment processing for her auto repair shop, offer exceptional customer service and maintain a thriving business. Her story is a testament to the power of a strong partnership and a relentless commitment to excellence.

To sign up for Chase Payment Solutions, reach out to a Payments Advisor at 1-877-843-5690 or connect with us here. Already a Chase Business Complete Banking^® client? Activate payments in your account and start taking payments in minutes. Sign in here.