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5 steps to adopting contactless payments

New Chase research suggests a critical shift to touchless transactions. Learn the simple steps to get started.

minute read


    Contactless payments have quickly become a must-have for shops, restaurants and businesses across the country. In this past year, the desire for touchless payments has accelerated as a way to promote safety and social distancing, with 83% of consumers noting in recent research they are concerned about touching a credit card reader.


    Chase Payment Solutions

    Chase business checking

    Chase Ink® business credit cards


    Businesses that have moved to contactless checkouts are feeling the benefits as consumers increasingly look for these options. Research indicates that over half of consumers would switch to a store that installed contactless payments, and businesses agree, with data from Chase showing that a majority of all businesses that have switched to contactless payments intend to make the change permanent.

    Nationwide, 55% of business owners we surveyed are taking steps to reduce touch interactions when accepting payment. Of these, 66% said they’ll continue to accept contactless payments once business practices return to normal. Beyond keeping customers and employees safe, removing friction from the checkout process creates lasting business benefits.


    Consumers say:


    Consumers worried about touching a credit card payment reader


    Consumers who would switch to a new store that installed contactless payment


    Consumers new to contactless payments and plan to continue after the pandemic

    Businesses say:


    Businesses reducing contact during payment


    Businesses planning to stay with contactless payments forever

    Embrace contactless payments in five easy steps

    Getting started with contactless payments is simple with just five steps.


    1. Understand your options

    Contactless payments come in various forms that suit different types of businesses and transactions. Popular options include:

    • Contactless solutions for on-site: These are a great fit anywhere credit cards are accepted, including shops, cafes and doctor’s offices. You can accept contactless payments with countertop terminal solutions in your store or wireless terminals for pay-at-the-table in your restaurant. Chase has solutions for standalone point-of-sale needs.

    • Mobile on-the-go contactless solutions: For informal on-the-go payments, such as for housekeeping and dog walking, consider simple mobile solutions like Chase QuickAccept℠. And for businesses, like food trucks, that are on the go and need more functionality like catalog management features, consider a mobile payment app, like Chase Mobile Checkout.


    Types of contactless payments businesses accept


    Tableside payments (restaurants only)


    Mobile wallets


    Contactless cards


    QR codes

    2. Check your existing equipment

    The point-of-sale terminals and other equipment in your business might already be capable of accepting contactless payments. If you see three lines that look like the Wi-Fi symbol tipped on its side, you’re good to go. Just make sure the contactless feature is turned on.

    Need help upgrading your equipment? Talk with a Chase specialist.



    3. Link to popular digital wallets

    Set up your business to collect payments through the mobile wallet apps that your customers  may be using. If your equipment is already enabled to accept contactless payments, it likely accepts digital wallets as well. Apple Pay and Google Pay are two of the most popular. Others include Fitbit Pay, Garmin Pay, LG Pay and Samsung Pay. Learn more at our Digital Payments overview page.


    4. Get your staff up to speed

    You’ll also want to make sure your employees know how to use the equipment for contactless transactions. Be prepared for customers to ask for guidance on where to tap their card, how to tap symbol to symbol and other details of the process. Knowledgeable staff members will create a more pleasant experience for your patrons and a smoother, faster checkout process for your business. Go to our Support Center to learn more (scroll to Contactless Payments Training for Cashiers).


    5. Tell your customers

    Spread the word that your business accepts contactless payments — with signage in the window, at your checkout registers and in advertisements. Offering this option is a powerful draw for both new and existing customers. Go to our Support Center to learn more (scroll to Contactless Payments Training for Cashiers).

    It’s all about safety

    Meet growing consumer demand while supporting the health and safety of your customers and employees. Moving to contactless payments can make that possible for your business. And Chase is here to assist you.