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General Payments FAQs

General payments FAQs

Can I pay my mortgage or home equity account online?


Yes, you can make a payment through or on the Chase Mobile® app from a Chase or non-Chase deposit account.

How do I set up a repeating automatic payment for my mortgage account?


Sign in at, choose your mortgage or home equity account and choose "Set up" located under "Amount due". For a mortgage account, you can choose "Monthly," "Twice a month" or "Every two weeks" as your payment frequency. Home equity accounts can be paid monthly.

What are the advantages of automatic payments?


Your payment comes out automatically so you don’t need to remember or worry about missing a payment.


If you have automatic payments set up on your account, any changes in your payment due to escrow (taxes and insurance) or adjustable rate changes will be updated automatically for you.

Will my automatic payments on my mortgage ALWAYS be paid regardless of other payments I make?


Yes.  If you have automatic payments set up and decide to make your monthly payment another way (e.g. branch, mail, online, etc.) your automatic monthly payment will still be withdrawn. This additional payment would normally be applied to the next payment that is due. You can change or cancel your automatic payments on, through the Chase Mobile® app or by calling customer service if you decide to make an update.


Unlike Mortgage, a Home Equity account doesn't work this way.  If your monthly payment was paid prior to the automatic payment we would NOT withdraw another payment automatically.

How do I make a mortgage payment by phone?


You can make a payment over the phone by calling our payment line at 1-833-PayChase (1-833-729-2427).

Can I setup an external payment account for my mortgage or home equity account?


Yes, you can use a non-Chase deposit account to make a payment. A one-time setup is required.


At, choose the “Pay and transfer” option then choose "Pay bills." Choose “Pay-from accounts” then choose "External accounts."


On the Chase Mobile app, tap the top menu button (three stacked horizontal lines in the top left of your screen), then "Transfer Money," and “Manage External Accounts.” Choose "Add an External Account" and follow the instructions.

Can I add additional principal or escrow payment to my account?


You can make these additional one-time payments on or the Chase Mobile app. With the automatic payments program, you can also have additional principal added into each payment.

How do I know you received my payment?


You'll see your payment reflected online within three days. If you're signed up for flexible payments, you'll be able to see your payment online in “unapplied” funds. Once you have made all of your payments for the next full monthly installment, we'll post your payment.

On my mortgage how does Chase decide if my money is for my monthly payment or an additional principal payment?


When the full payment due for the month has already been applied to your mortgage, any extra money designated for "principal only" received that month will be applied as a principal payment.


If your payment due for the month hasn’t been received and applied yet, we'll hold the money as "unapplied funds" in your account.  These "unapplied funds" are applied as a monthly payment when we receive the full amount needed to satisfy your total monthly payment amount due. Any additional money designated for “principal only” can then be applied as an extra principal payment.


As a general rule, you should always tell us how to apply any additional funds you send in, so that they're applied the way you want. 

What are the cutoff times for making a payment?


Cutoff times are 7:30 PM ET for payments made online from a Chase deposit account, and 8 PM ET for payments made online from a non-Chase deposit account.

How does interest and payments work on mortgages?  Does payment timing effect interest?


The amount of interest you pay monthly on a mortgage is determined by your interest rate and the remaining principal balance.  The lower the principal balance gets, the less interest you're charged monthly.  Making extra designated "principal only" payments helps you pay off your loan faster and reduces the amount of interest you pay.  If you make a "principal only" payment you'll benefit because there will be less interest to pay for the next monthly payment due.


Your monthly payment is applied as of the payment due date, so the timing of the payment won't change the amount of interest paid. This is because all of the month's interest being paid was from the previous month. If you decide to include additional principal, it will impact the amount of interest you pay over the life of the loan and will change the amount of interest paid in the next billing cycle.