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Cybersource Support

Get help setting up your Cybersource account, managing users, configuring reports and preparing to process payments in Production.

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What is Cybersource?

Cybersource is a third-party payment management platform that helps you process transactions, manage users, configure reporting and support your payment operations through a dedicated Business Center.

Cybersource overview

What you can do

  • Process online payments
  • Monitor transaction activity
  • Configure reporting
  • Manage users and account settings

 

Need help with Cybersource?

 

Have questions about your account with Chase?

 

Contact us for help with Chase Payment Solutions®

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Before you begin

Use the FAQs below to activate your account, manage account settings and troubleshoot common issues.

 

What you'll need

  • Your Merchant ID / Organization ID
  • Your Cybersource registration email
  • Access to the email address associated with your account
  • Access to one-time PINs when prompted

Cybersource FAQs

Find answers to the most frequently asked questions on payment processing.

To activate your Production Business Center account:


  1. Log in to Business Center
  2. Complete the required account information
  3. Create a passphrase
  4. Follow the registration email instructions to create your username
  5. Review your account settings before processing transaction

 

Note: Test and Production account settings are managed separately. Settings don't automatically transfer between environments.

Set up reporting before processing transactions so you can access transaction data and reconciliation reports. 

 

  1. Log in to Business Center with your administrator credentials
  2. Go to Account Management > Report Subscriptions
  3. Choose your account
  4. Enable the reports you want to receive
  5. Save your changes 

 

Recommended report: Payment Batch Detail Report for transaction reconciliation. 

 

Note: Reports begin generating the day after activation and don't include prior activity. Reports are available online for 16 months. Archive reports for future reference.

After you've completed testing, update your integration and Business Center settings to begin processing live transactions.

  1. Review the documentation for your integration method
  2. Send transactions to the Production environment
  3. Perform end-to-end testing
  4. Validate authorization and funding for all payment types
  5. Reverse any test charges after testing is complete

 

Note: Test credit card numbers and order amounts used to trigger error responses aren't valid in the Production environment.

Create additional usernames for employees who need access to your Cybersource account.

 

  1. Go to Account Management > User Administration
  2. Create a new user
  3. Assign the appropriate permissions
  4. Save your changes

Test and Production environments are managed separately. If you use Secure Acceptance, Decision Manager, List Manager, Tokenization or Virtual Terminal, review your Production settings and update them before processing live transactions.

Before processing live transactions, review your Production configuration to ensure your settings meet your business requirements. Settings from your Test environment must be updated separately in Production

Funding timelines vary based on your account setup and payment activity.

 

For information about funding schedules, deposits and payment timing, visit our Funding support page.

Transactions may be placed under review to help protect your account and reduce fraudulent activity.

 

For more information about fraud prevention settings and transaction review controls, review the Fraud Detection Suite GuideOpens overlay.

 

For information about funding holds and payment delays, visit our Funding support page.

If you're experiencing login issues, such as a forgotten password, account access problems or error messages, visit Cybersource support pageOpens overlay.

For support with account access, integrations or other Cybersource features, call  1-800-709-7779 or visit the Cybersource Support CenterOpens overlay.

 

For payment processing questions, contact us. 

Visit the Cybersource Support CenterOpens overlay for product documentation, troubleshooting guides and answers to common questions.

Need more help?

Explore our website and find the answers to your questions.

 

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