Chase Mobile Checkout

1. From the NEW SALE screen, enter the amount to charge or select items from your Product Catalog under the Add items to sale tab and select Review sale. You can use the (+) button on the key pad to add additional items to the order.
2. Review the order, and add any discounts or tax as desired. Select from your pre-set tax options and select Apply. Once the order is correct, select Checkout.
3. Select Review sale. The app will try to connect with your selected card reader, enabling it to capture the credit card information.
   1. If making an EMV/chip card sale, leave the card inserted. The app will prompt the user when it’s okay to remove the card.
   2. If swiping the card, remember to swipe slowly and firmly with the magnetic stripe down.
   3. Manual entry is also available by tapping Enter card information at the top right of the screen.
      Note: Manual entry is not recommended. It’s best to ask for an alternative method of payment instead. It can help you provide proof of purchase in the event a charge is disputed.
4. While the card is inserted, if tips are enabled, the customer should select the correct tip amount before selecting Authorize.
5. Once the transaction is authorized, a confirmation screen appears. If enabled, your merchant receipt is automatically sent to your email. The customer can enter their email address or mobile phone number for the digital receipt, then select Send.
6. When the sale is completed, the NEW SALE screen appears.

Card swiping

For your security and that of your customers, we encourage the use of EMV-enabled/chip cards over swiping or manual entry. Please visit our disputes page for more helpful tips.

• Apply different tax rates to items in the same order.
• Tax can also be applied to the entire order.
• Sales with an individual tax item will NOT be taxed again if a tax is applied to the full order.
• Product catalog items can be marked as tax exempt, avoiding any applied taxes.

Set up to three tax amounts to apply to each sale.

1. From the main navigation menu, select Settings.
2. Select Taxes to select On for applying tax.
3. Select Add New Tax at the bottom of the screen.
4. Enter the Name of the tax and the Tax rate, then select Save.

1. From the SETTINGS screen, toggle on the Discounts switch to enable.
2. Apply discounts at an item level or on the total sale. To discount total sale, select Add discount on the REVIEW ORDER screen. Add the amount or percent to discount and select Update.
3. To discount individual items, select the See items option below the total dollar amount on the REVIEW ORDER screen.
4. The EDIT ITEMS screen will pop up. Select the item you want to discount from the list of items in the order.
5. Select the Add discount option.
6. Add discounts by a specific amount or by percentage, then select Apply.

To process a refund or void in Chase Mobile Checkout:

1. From the main navigation menu, select Sales Activity.
2. Select the date of the transaction you want to refund or void by selecting on a date listed. If the date needed isn’t on the initial list, use the calendar icon to change the date range.
3. When the date is selected, a summary list of transactions for that date will appear.
4. Scroll to find the transaction you want to refund or void. Select the transaction to view Transaction Details.
5. Select Refund* at the bottom of the screen. Void may appear instead of Refund if the app detects that a transaction can still be voided.
   1. Note: Because transactions can’t be refunded until the batch has been settled, the only option for a same-day refund is to void the transaction. The app recognizes whether a transaction can be refunded or if it can be voided instead.
6. Select Refund full amount or Custom amount. A custom amount can’t be greater than the total amount of the sale.
7. When the amount is correct, select Continue.
8. Present the mobile device to the customer. The customer can use a stylus or their finger to sign for the refund.
9. After the customer has given you back the mobile device, select Done.
10. Once the transaction is complete, a confirmation screen appears.
11. Enter the customer’s email address or mobile phone number to send a digital receipt of the refund.

*For refund transactions, users will need to reenter their password for sessions lasting longer than 15 minutes.

Sales activity details are accessed through various transaction reports. A hierarchy icon will appear in the top right corner if your business has access to more than one account.

1. Select Sales Activity from the main navigation menu.
2. Select the date of the transaction, or use the filter feature by tapping the magnifying glass icon.
3. Select the transaction from the TRANSACTION SUMMARY screen.
4. Select the transaction to see the Transaction Details*. The current transactions are listed with the most recent transaction at the top. Filter transactions by selecting the calendar icon and selecting the range of dates you’d like to view.

*See details on a specific transaction by tapping it.

Get interactive access to your transactions by logging in to chase.com/business or your business’s alternative reporting solution.

 

A settlement operation is used to close out the current batch of transactions and open a new batch. You don’t need to settle your batch manually; Chase Mobile Checkout automatically settles for you at 11:30 PM ET every day.

Receipts can be automatically sent to you by email or text, or to your customer’s email or text (standard carrier fees may apply). Receipts can also be manually resent if needed.

 

To resend a digital receipt to a customer:

1. Select Sales Activity from the main navigation menu.
2. Select the date of the transaction, or use the filter feature by selecting the magnifying glass icon.
3. Select the transaction from the TRANSACTION SUMMARY screen.
4. Select the transaction to see the Transaction Details.
5. Confirm the customer’s email address or mobile phone number. You can update or enter another address or phone number if desired.
6. Select Resend Receipt. This will also send you a copy of the receipt.

I can’t download the app.

Your system may not meet the minimum compatibility requirements.

 

I can’t find the app in the app store to download.

You must be using iOS 11 or Android™ 6.0 to see the app in the app store.

I can’t sign in to the app.

Ensure:

• You have signed a merchant agreement with Chase.
• You have a mobile account.
• You are connected to the internet.
• You have an active username and password.*


*Your username and password were emailed separately when your account was first activated. The password email contains a one-time use password that will require a reset when you sign in for the first time.

 

My password isn’t working.

Ensure:

• You are spelling it correctly.
• You enter the case correctly. 


You can reset your password by selecting Forgot Password? on the sign-in screen and follow the on-screen prompts.

 

Password requirements.

Using guidance from the Payment Card Industry Data Security Standard (PCI-DSS), Chase asks users to change their password every 90 days. Frequent password renewal decreases the chances for malicious individuals to gain access to your or your customers’ sensitive data.

 

Password expiration.

During sign in, the app will notify you when you are five days away from your password’s expiration date and again a day before your password expires.

 

Selecting this notification takes you through the password reset process. You can skip these notifications until the password finally expires.

The password can be changed at any time by selecting Forgot Password? on the sign-in screen.

 

Locating your sign-in credentials.

Once you’ve signed a merchant agreement with Chase and your account is established, you’ll receive two separate emails from us containing your username and your password.

 

The password email contains a one-time use password that will require a reset when you sign in for the first time. See Let’s get started under the Getting started with Chase Mobile Checkout section for more information.

 

Using an external app to store account credentials.

Utilizing the secure credential storage systems built by some third-party password managers, you can now paste your account credentials directly into CMC’s sign-in page.

 

However, we still recommend that you take the necessary security precautions in protecting your account credentials and never leave them in a publicly-accessible place.

 

Sharing sign-in credentials among employees.

While mobile devices and card readers can be shared by your employees, each user should have their own user credentials tied to their own email address.

 

Setting up additional users or order more card readers.

Individual user profiles can be configured in ways that only grant them access to specific functions of CMC.

 

• To request the setup of additional users, please call CMC Support at 1-866-428-4967.
• To ensure the security of your sensitive data, this can only be completed by the account contact Chase Merchant Services has on record.

 

Signing in to my CMC account from multiple mobile devices.

You may need to complete the device authentication process whenever you access CMC from a new mobile device for the first time. Refer to the setup instructions earlier in this guide for details on device authentication.

 

Sign-in credentials for new versions of CMC.

We frequently issue new versions to ensure the app is up to date with security and feature enhancements. Simply visit the Apple^® App Store^® or Google Play™ Store to download the new version and receive the latest updates.

 

Sign-in credential updates.

Please keep your CMC credentials active by signing in at least every 90 days. Otherwise, we protect your mobile account by locking the credentials and requiring the password to be reset.

The card reader isn’t working.

The reader can be used by only a single mobile device at a time to perform a transaction. No more than nine mobile devices can be paired to a single reader. If a tenth device is paired, then the first device will be unpaired. You also may want to ensure:

• The reader is fully charged.
• The mobile device’s Bluetooth is enabled.
• You’ve paired the mobile device using the one-time pairing code of six nines (9 9 9 9 9 9) (refer to the Setting up and pairing a card reader section below for more information) and the reader is set as default reader.
• The reader hasn’t been placed in airplane mode (quickly tap the button to restore it).

 

If you still cannot process transactions, try turning off your mobile device and turning it back on, then launch the app and sign in.

 

Compatible mobile devices.

Minimum compatibility requirements for CMC is iPhone^® iOS 11 or Android™ 6.0. For using card readers, the mobile device must be at least Bluetooth 4.0 capable.

 

Card Reader Not Responding notification.

Once a card reader is selected in Settings, the app will expect it to be on and available during the transaction process. This notification is displayed if the app is unable to communicate with the card reader for any reason. Reasons may include lost data connection or power.

 

Using my CMC card reader with Online POS Terminal.

The CMC card reader is only for use with a mobile device. You cannot use it with a computer-based card processing app. Contact us at 1-866-428-4967 to discuss purchasing a separate reader for Online POS Terminal (OPT) or receipt printer for your computer.

I can’t process transactions.

Ensure:

• You are connected to the internet.
• The reader hasn’t been placed in airplane mode (quickly tap the button to restore it).
• You are in the United States and not close to a border.
• Your GPS and location services are not disabled.
  

Prompting for a signature during transactions.

Starting in April 2018, the payment brands made signature capture optional for all EMV-enabled card readers. Now, when using our card reader, the signature is no longer required for EMV/Chip or magnetic stripe-based transactions. We did make this an option for you, however, and you can enable signature capture in Settings under the option for Signature Settings.

 

Enabling AVS settings.

Address Verification Service (AVS) is a service provided by the payment brands that determines the match or partial match of the consumer’s address information.

 

The responses are returned to you during the authorization process via your transaction processing software/hardware, and can help determine your next action: approval, exception or decline. CMC allows users to modify them by visiting Settings, then Transaction Settings.

 

Setting up my unique tip and tax settings.

CMC can prompt for a tip during each transaction. This setting can be customized to allow your customers to select from up to three suggested tip amounts. You can also create unique tax settings per product or on the entire purchase amount.

 

Accepting transactions outside of the U.S.

Chase Mobile Checkout can only be used by U.S. and Canadian merchants. The app you are using currently is only available for U.S.-based businesses.

 

There is a separate app that can only be downloaded by businesses located in Canada. To learn more or to set up an account for use in Canada, please contact our specialist.

 

Adding my business logo to my receipts.

Yes, and we recommend you use this feature. Refer to Setting up and customizing your receipts under the Getting started with Chase Mobile Checkout section for more information.

 

Your CMC account credentials also give you access to Online POS Terminal (OPT). There, you can customize the receipts emailed to your customers, including the addition of your business logo. Uploaded logos can be no larger than 75px high x 350px wide and must not exceed a file size of 80 KB.

 

Connecting to a network to process transactions.

You will need to have access to a cellular network or internet connection to process transactions. Additionally, location services must be enabled on your mobile device to process transactions.