Online POS Terminal

Online POS Terminal users with the appropriate access permissions can make changes by selecting options through the Settings link.

Options include:

• General
• Transactions
• Receipts
• Settlement
• Device management

Each user has a specified access role, which determines what they can do within Online POS Terminal. For security, each individual should have their own user account with a unique user name and password.

• Store regular access — For users with full access to transaction processing by default; they won’t have access to the Other Reports section of the app. These users only have access to view their own transactions. For example, a new front-desk clerk may have this kind of access.
• Admin read-only access — These users will have read-only rights to Online POS Terminal screens except for viewing transactions in Transaction Management generating reports. For example, your business accounting team may have this kind of access.
• Manager full access (no security restrictions) — This is a corporate-level access for users with full rights to everything within Online POS Terminal. For example, the business owner may have this kind of access.

User access roles are determined at time of account setup. To make a change or add a user account, you’ll need to contact Online POS Terminal Support team at 1-888-886-8869.

If you have more than one Merchant ID or Terminal ID, select on the Merchant and Terminal IDs and select DBA name in the drop-down menu to set as your default ID.

 

Note: If you have more than one Merchant ID or Terminal ID, select which ID you want as your default ID. Highlight the merchant DBA name and select Save changes.

• Select the New transaction tab.
• Select on Entry mode to choose the iPP 320 PIN pad, or Manual entry from the drop-down menu.
• Choose iPP 320 PIN pad to process chip, magnetic stripe and contactless card transactions.
• Select Manual entry if you need to manually enter card information.

Settings

The Settings section allows users with the proper permissions to perform the following actions for both first-time setup as well as on-the-fly adjustments.

 

General

This allows you to change the default Merchant ID and Terminal ID combination.

 

Transactions

You can select Hide or Show (display) to determine which fields will appear on your Sale screen.

 

Receipts

Here you can add a logo and change the header and footer information that prints on your receipts.

 

Settlement

This section is where you can enable or disable the auto settlement option, or adjust the time and time zone for your auto settlements. We recommend enabling auto settlement. Your daily batch will be closed and settled automatically.

 

Device management

To view PIN pad information, you can choose a device name for your iPP 320 and perform EMV software downloads (you receive software updates through the Alerts section too).

iPP 320 PIN pad

• Connect the combination power/data cable to the device and insert the USB end into an available USB port on the computer.
• The device will run through its startup process. Once completed, “Chase” will display on the screen and the keys will be backlit.
• Make sure your chosen device name or “iPP320” displays under Entry Mode within the application.
• You might need to perform a parameter download after the first-time setup is completed. If required, an alert will be displayed in the Alerts section to complete the download.

 

Set up your receipt printer

Online POS Terminal supports the Epson TM-T20II thermal receipt printer. Here’s how to set it up:

• Connect the USB cable to the printer and to an available USB port on the computer.
• Connect the power cable to the printer and then plug into an outlet.
• Install a roll of 3-inch (80mm) thermal paper.
• Install the software driver using the disc accompanying the printer, or download it from the manufacturer’s website.

 

Configure and test the receipt printer

• In the web browser’s Print dialog box, select the printer’s preferences.
• On the Layout tab, set the Paper Size dropdown to Roll Paper 80x297mm.
• On the Document Settings tab, select Paper Source and set to Page [Feed, Cut].
• In the web browser’s Page Setup dialog box, set all margins as close to zero as possible.
• Enable the Shrink to Fit feature. Remove any unnecessary Header and Footer elements.

 

Note: The page size options will display the default printer’s preferences, so Roll Paper 80x297mm may not appear if Epson T20 is not the computer’s default printer.

New sale

Select your Entry mode. (See Setup — New Transaction)

1. Select the New transaction tab.
2. Select the transaction type, for example: Sale.
3. Complete the required Sale information fields marked with an asterisk (*).
4. Select Checkout when complete.

 

Transactions using a PIN pad

Select your Entry mode (iPP 320). The display screen will ask your client to choose their method of entry:

Insert — Chip card transaction

Swipe — Swipe card (only if no chip)

Tap — Contactless card or mobile wallet

 

Purchasing card sale

If the customer’s credit card is a Visa^® or Mastercard^® purchasing or commercial card, additional fields are required during the course of the sale. If your business accepts purchasing cards, elect to show Purchase Card Information from the Transactions section in Settings.

 

Partial pre-paid card

If a pre-paid card is used, then it’s possible the amount on the card may not cover the total cost of the sale. In that case, a message will display, with an alert that the transaction was partially approved, and that the customer will need to provide another payment method for an additional sale.

 

Request pre-, voice and prior

This is more complex than a standard sale, and essentially a two-step process.

1. Make sure that the customer’s card is valid with necessary funds available for the transaction.
2. Submit the transaction for capture. The process must be completed to get funded for the transaction.

 

Pre-authorization

Pre-authorization helps for holding a deposit during a rental period, or shipping the goods at a later time. Pre- and prior authorizations are not supported for PIN debit payment methods.

1. Select Pre-authorization from the Other sub-menu under New Transaction.
2. On the Pre-authorization screen, enter the details of the sale as required by your account/business, such as the amount, customer’s address or card verification number and select Checkout.
3. Ask the customer to provide payment information via the PIN pad. This may also be manually entered.
4. The Response page shows sale details and if it’s approved or declined. The transaction is not captured in the batch and won’t be submitted for settlement until completing the process with a prior authorization.

 

Note: The tax indicator dropdown options change depending on the sales tax entered. If no sales tax is entered, the options will be Tax Not Included or Not Taxable. If sales tax is entered, the dropdown defaults to Tax Included and no further action will be required.

 

Voice authorization

A voice authorization is simply another way to get a pre-authorization. You can call to enter the details of the transaction and get an approval code. Make sure to have identifying merchant numbers on hand. You should receive an email with these telephone numbers from Chase during account setup.

 

Chase-funded payment methods

• Visa^®, Mastercard^® and possibly Discover^®: 1-888-706-1526

 

Payment brand funded payment methods

• Discover^®: 1-800-347-1111
• American Express^®: 1-800-528-2121

 

Prior authorization

This is the second step to “capture” your previously authorized transaction.

1. Select Prior Authorization from the Other sub-menu under New Transaction.
2. On the Prior Authorization screen, enter the details of the sale as required by your account or business.
3. Enter the approval code in the Approval Code field.
4. Select the Checkout button.
5. On the Response page, you’ll see transaction details and if it’s approved/completed.
6. You can print receipts, or send them to the customer via text or email.

The transaction is now captured in the batch and will be submitted for settlement.

 

Verifying a cardholder

Perform a “zero dollar” account verification transaction to see whether a card is in good standing. It supports Address Verification Service (AVS) and Card Verification Data (CVD) prompting for both manually entered and swiped transactions.

1. Select Cardholder Verification from the Other sub-menu under New Transaction.
2. Switch to Manual Entry Mode (if necessary).
3. On the Cardholder Verification screen, enter the card details. The Amount field is defaulted to zero and can’t be modified.
4. Select the Checkout button.
5. The response page shows details of the sale and whether it’s approved/declined.

 

If your business subscribes to a Chase Gift Card program, your Online POS Terminal account should display a Gift Card option on the menu bar. Gift cards require their own types of transactions which must be managed through a life cycle:

• Selling the gift cards to customers through a standard sale
• Activating and issuing the gift cards to add value to them
• Deactivating gift cards if they’re lost or stolen
• Redeeming gift cards to remove value from them during a sale
• Verifying the value left on a gift card using a balance inquiry or IVR call

 

Activating gift cards:

Gift cards must be activated before they’re provided to consumers. This process creates a gift card account and adds value to the card. One or more gift cards can be activated at the same time. Activation can only be performed on cards that have not been previously activated.

1. Select Activation from the Gift card menu.
2. On the Gift card>Activation page, enter the card number, amount and any other details required by your account or business.
3. Select the Next button.
4. On the Response page, you’ll see confirmation of the activation approval.

 

Activating multiple gift cards:

During the activation process, more than one gift card can be activated by filling in the Number of additional cards field. Enter the first gift card number in the Card number field and enter the additional number of cards to be activated in the Number of additional cards field.

 

For block transactions, a different page will display to show your request is being processed. Select the Block Activation Summary Results link to view the status of your request, separated into blocks of 100 cards.

 

Reactivating gift cards:

Select Reactivation from the Gift card menu. Fill in the necessary fields and submit the transaction when you’re done.

 

Deactivating gift cards:

There may be times when you need to change the status of a gift card from active to inactive, preventing the gift card from being redeemed. A good example of when to do this is when a customer calls to let you know that their gift card has been lost or stolen. You would want to deactivate the gift card and activate a new one.

 

Issuing gift cards:

Activation and issuance are fundamentally the same transaction and can be performed interchangeably.

1. Select Issue or add value from the Gift card menu.
2. On the Gift card>Issue or add value page, enter the card number, amount and any other details required.
3. Under Transaction details or Transaction type, the New issuance or add value radio button should be selected by default.
4. Select the Checkout button.
5. The Response page will show details of the issuance and if it’s approved/declined.
6. Enter the customer’s mobile phone number or email address to send a digital receipt.
7. Select the Print Customer Receipt, Print Merchant Receipt or Print Both button to choose your preference. The issuance is now captured.

 

Requesting voice and force add values to gift cards:

This is more complex than a standard issuance and essentially a two-step process.

1. Make sure the gift cards are valid.
2. Submit the activation detail through Online POS Terminal. You must complete the process for the gift cards to be issued properly.

 

Voice authorization:

A voice authorization should be attempted when you can’t access Online POS. Call and speak with an agent to receive an approval code. Gift card voice authorization: 1-888-959-1493.

 

Prior issuance:

Perform this as the second step to “capture” the gift card issuance using the six-character authorization code you received after completing voice authorization.

1. Select Issue or add value from the Gift card menu.
2. Select Force issuance or add value radio button under Transaction details or Transaction type.
3. Enter the card number, amount and any additional details required.
4. Enter the approval code in the Authorization field.
5. Select the Checkout button.

 

Redeeming a gift card:

After activation, the card’s value will be redeemed during a sale.

1. Select Redemption from the Gift card menu.
2. On the Gift card>Redemption page, enter the card number, amount and any additional details required by your account or business.
3. Under Transaction details, the New redemption radio button should be selected by default.
4. Select the Checkout button.
5. On the Response page, you’ll see the details of the redemption and whether it was approved or declined.
6. Enter the customer’s phone number or email address to send them a digital receipt.
7. Select Print Customer Receipt, Print Merchant Receipt or Print Both button to choose your preference. The redemption is now complete.

 

Requesting voice authorization and forcing redemption:

This is essentially a two-step process.

1. Make sure the gift cards are valid.
2. Submit the activation detail. The process must be completed for gift cards to be redeemed.

 

Prior redemption:

This is the second step of the process to “capture” the gift card redemption using the six-character authorization code you received after voice authorization.

1. Select Redemption from the Gift card menu.
2. On the Gift card>Redemption, select the Force redemption radio button under Transaction details or Redemption type.
3. Enter the card number, amount and any additional details required.
4. Enter the approval code in the Authorization field.
5. Select the Checkout button.

 

Checking the balance of a gift card:

If your customer wants to know how much value is left on their gift card, perform a balance inquiry or someone can call the interactive voice response system.

1. Select Balance inquiry from the Gift card menu.
2. Enter card information by swiping the card or manually entering the numbers on the keypad.
3. The gift card balance inquiry response screen displays the card details, current balance and receipt options.

 

Interactive voice response system:

Each Chase gift card has a phone number printed on the back, which can be called to check the available balance and hear a playback of recent transactions on the card. Gift Card Interactive Voice Response System (IVR) Phone Number: 1-800-242-5353.

After processing a transaction, you’ll get a Transaction complete notification (see below). You can send a digital receipt to your customer using a phone number and/or email address. You can also print your merchant copy and/or customer receipt copies.

You can choose to send a digital receipt via text, email or both.

 

Receipts are provided from most transaction response pages, as well as the Transaction detail screen within Transaction management. All receipts can be printed or sent to the customer regardless of transaction status.

 

Digital receipts:

• All you need is the customer’s mobile phone number or email address.

 

Text receipts:

• Enter the customer’s phone number and select Send Receipt. A text (SMS) message will be sent to the customer from short code “27359”.

 

Email receipts:

• Enter the customer’s email address and select Send Receipt. An email will be sent to the customer from with the receipt in the body of the email.

 

Printed receipts:

• Select Print Customer Receipt, Print Merchant Receipt or Print Both. Online POS Terminal will send the receipts to your default printer. The Epson TM-T20II thermal receipt printer is the preferred printing hardware for use with Online POS Terminal.

1. Select the New transaction tab.
2. Select the Refund tab.
3. Complete the required Refund information fields marked with an asterisk (*).
4. Select the Issue refund button to complete the transaction.

Reporting:

If you don’t enable Auto settlement, select the Quick batch option to manually settle your batch.

 

Quick batch view:

By selecting the Quick Batch view icon, you’ll see a quick snapshot of the type and number of transactions within your current open batch.

 

Open batch section:

The number of sales and refunds and their respective totals are listed here, as well as the total number of transactions and net dollar amount. Two action buttons are available here:

• View items — Displays all of your open transactions within your current open batch.
• Settle batch — Manually settles your current open batch. This is useful if you chose to not set up an Auto-Settlement Time in your settings.

 

Rejected transactions section:

This section only displays in the Quick Batch view module in the rare case that you have rejected transactions in your open batch. If you have rejected transactions, these action buttons are available:

• View items — Takes you to Transaction management and displays all of your rejected transactions.
• Re-settle — Rejected transactions typically occur due an incorrect account setting. If the setting issue is resolved, submit the previously rejected transactions for settlement.

 

Batch life cycle:

1. Open — Transactions are collected and then manually settled, or the batch is closed automatically.
2. Pending — The transactions are grouped into a batch and given a Pending status.
3. Closed or Rejected — Depending on the response from the front-end network, the batch is considered Closed if it settles properly, or Rejected if it does not.

 

Note:

• View items and select Settle batch to quickly close your batch. View Rejected transactions, and Resettle transactions too.
• You must settle transactions to receive funding. Debit and gift card transactions are settled automatically at 5 A.M. EST. Credit card transactions can be auto settled or settled manually. Unsettled transactions will remain in an open status view for four months.

 

Closing out the terminal daily

Batches must be settled every day using one of the following options: log in and settle all batches manually, or at the time of setup, enable Auto Settle. Under this option, open batches will automatically settle at a pre-scheduled time daily. You can select the auto-settle time during the application process.

Transaction management:

View transactions in your open batch, or search for transactions already settled. Use the Transactions drop-down menu to look up All, Open, Pending or Rejected items. Search transactions by Date range, Account number (last 4 digits) or Amount range.

 

Calendar:

Use the date range to pull up the calendar and select the date you want to review. By selecting today’s date, you’ll see any open transactions in the open batch if not yet settled.

 

Void:

If the transaction is in an open batch, you can use Void to remove it without charging your customer.

 

Note: If the batch is still open, you can void a transaction by highlighting it and selecting Void.

 

Refund:

If the transaction is in a closed batch, you’ll see Refund on this screen. You can refund the entire amount or a portion of the original purchase.

 

Note: If the batch is closed, you can refund a transaction by highlighting it and selecting Refund.

 

If I make an error entering data, how do I correct it?

If you have completed the transaction, you can use the Void feature to reverse the transaction within the open batch, or perform a refund for transactions that have been settled.

If you choose the Report button versus Search, you can create and view reporting for your search results. If you choose Report, you will be asked to select the Report type. Select CSV (comma-separated values) to export transactions to Excel or, if you only want to print the report, select PDF.

 

Access Batch history by selecting:

1. Date range
2. Batch range

 

Queued reports:

After you create reporting, the report will show as Queued under Queued reports. When the report is ready for you to access, the status will show as Complete.

 

Card type summary:

Get a quick glance of card type activity by day, week, month or quarter.

 

Sales trends:

Select Sales trends to view your transaction activity. Search by Date range.

Accessing merchant statements from Online POS Terminal

You can use Online POS Terminal to retrieve batch totals and the details of transactions within each batch. The transaction history function can assist in customer service. Reports containing financial and settlement information, including statements, aren’t available from Online POS Terminal, but can be accessed on your Chase online account.

 

Searching transactions with Online POS Terminal

Online POS Terminal stores all transaction history for six months. You can look up items by card account number, your invoice number and/or a date range. Searches can be done at the batch or transaction level.

 

Having multiple Online POS Terminal accounts

Each account represents one Merchant ID number. You may have multiple Online POS Terminal accounts, with each account set up for an individual Merchant ID number. Online POS Terminal also allows for multiple terminals to manage separate batches.

 

Using an existing Chase merchant account to use Online POS Terminal

In some cases, we can use your existing merchant numbers to set up your access to Online POS Terminal. In other cases, however, new ID numbers are needed.