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Online Business Banking Support and FAQs



Chase Business Online

Yes. As a signer on your Chase business checking account, you can link your personal accounts to your Chase Business Online profile. This lets you access and move money between personal and business accounts through Chase Online℠ with a single User ID and Password.

Yes, if you have a 128-bit encrypted browser and aren't prohibited from such access by the laws of the country where you're located.

Chase Business Online gives you convenient access to information about your Chase small business account:

  • Checking accounts, savings accounts, money market accounts, credit cards and CDs, including balance and transaction information
  • Business revolving credit, business checking credit line and personal executive revolving credit non-FDIC insured investment account balances
  • Payment Solutions account information which includes card sales and summaries, deposits, disputed charges and fees.

You can review up to 60 calendar days of Chase deposit account activity. In addition, you may see up to 13 months of payment history made using Chase Online Bill Payment Direct Deposit Payroll. For Chase credit accounts, you can review the current statement cycle and past three statement cycles.


For Merchant Services, you can see up to 6 months of transaction history with flexibility to search, filter, print and download details. You can also access your statements on demand.

Secure Message Center is your online email resource for sending and receiving secure messages to and from Chase Online Customer Service 24/7. Secure Message Center allows you to read messages, reply to messages, send inquiry about payments, and much more. The Secure Message Center protects email exchanges against unauthorized access and allows us to better service your account inquiries. A customer service representative will respond within 48 hours.

As a security precaution, if you enter the Password incorrectly three times in a row, we’ll block you from accessing Chase Business Online. In this event, or if you forget your Password:


You can reset your Password online immediately if you’ve already chosen a challenge question during the sign-up process, or at a later date.


At the sign in screen, choose "Forgot Username/Password" and follow the instructions. If you're still unable to sign in, you can call 1-877-CHASEPC (1-877-242-7372).

For helpful resources on your Payment Solutions Account, go to our Support Center.

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