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Online Business Banking Support and FAQs

 

 

Chase Business Online

Yes. As a signer on your Chase business checking account, you can link your personal accounts to your Chase Business Online profile. This lets you access and move money between personal and business accounts through Chase Online℠ with a single User ID and Password.

Yes, if you have a 128-bit encrypted browser and aren't prohibited from such access by the laws of the country where you're located.

Chase Business Online gives you convenient access to information about your Chase small business account:

  • Checking accounts, savings accounts, money market accounts, credit cards and CDs, including balance and transaction information
  • Business revolving credit, business checking credit line and personal executive revolving credit non-FDIC insured investment account balances
  • Payment Solutions account information which includes card sales and summaries, deposits, disputed charges and fees.

You can review up to 60 calendar days of Chase deposit account activity. In addition, you may see up to 13 months of payment history made using Chase Online Bill Payment Direct Deposit Payroll. For Chase credit accounts, you can review the current statement cycle and past three statement cycles.

 

For Merchant Services, you can see up to 6 months of transaction history with flexibility to search, filter, print and download details. You can also access your statements on demand.

Secure Message Center is your online email resource for sending and receiving secure messages to and from Chase Online Customer Service 24/7. Secure Message Center allows you to read messages, reply to messages, send inquiry about payments, and much more. The Secure Message Center protects email exchanges against unauthorized access and allows us to better service your account inquiries. A customer service representative will respond within 48 hours.

As a security precaution, if you enter the Password incorrectly three times in a row, we’ll block you from accessing Chase Business Online. In this event, or if you forget your Password:

 

You can reset your Password online immediately if you’ve already chosen a challenge question during the sign-up process, or at a later date.

 

At the sign in screen, choose "Forgot Username/Password" and follow the instructions. If you're still unable to sign in, you can call 1-877-CHASEPC (1-877-242-7372).

For helpful resources on your Payment Solutions Account, go to our Support Center.

Chase Mobile® app

Yes. However, you can enroll in Chase Online through chase.com or the Chase Mobile® app. You can use the ATM & branch locator, as well as access Chase contact information, without being enrolled in Chase Online.

We use 128-bit Secure Socket Layer (SSL) technology to encrypt your personal information such as usernames, passwords and account information. The Chase Mobile® app will decode any encrypted information we send you. We also use multifactor authentication that verifies that you own the accounts you want to access when you first sign in using the Chase Mobile® app. To do this, you’ll need to request an Identification Code, which you can receive by email, phone or text message.

  1. Sign in through the Chase Mobile® app.
  2. Choose "Deposit" on the menu.
  3. Choose the deposit account.
  4. Type in the check amount.
  5. Take pictures of the front and back of the check.
  6. Send the deposit.

Currently, the security administrator who signed up for Chase QuickDeposit can deposit checks. The security administrator can also give sub-users mobile access as well as the ability to make mobile deposits.

There are both daily and monthly maximum amounts that you may deposit to each eligible business or consumer account through an eligible mobile device. You'll see those limits when you initiate a deposit.

When you sign in to Chase Mobile®, you’ll know you can use your smartphone to deposit checks if you see "Deposit" on the menu.

Text & Mobile Banking

Yes, as long as you have an SMS-eligible mobile plan and device.

When you use a debit card to pay a merchant, or you initiate a deposit, withdrawal or transfer to your account, you authorize the transaction amount. These transactions won't be posted to your account until the bank receives and processes them. However, they are considered to be "pending" or a "memo" transaction.


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