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Access & Security Manager is a convenient Chase Business Online feature that helps business owners delegate cash management activities without giving up control and security.
Sign in to your account or enroll and choose “Account management”, then “Access & Security Manager.”
Add an authorized user by choosing “Add new user” and completing the fields within the page.
Delegate which accounts the new user can access by choosing “Assign access” next to the account or copy access level from another user.
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What is Access & Security Manager?
With Access & Security Manager, business owners can provide other individuals, such as a bookkeeper or accountant, with limited or full access to their accounts online. Access can be limited by account number, by the type of transactions an individual can use, by daily dollar limits on how much money can be moved, and more. Plus, Access & Security Manager provides detailed activity reports for monitoring the activity of each individual.
What is the role of the administrator?
The administrator will have control of assigning users and deciding which accounts each user will have access to, depending on your specific security needs.
Each authorized user will have a unique user ID and password, which grants them access only to the accounts specified by the account administrator.
Who in my organization can assume the role of the administrator?
A signer on the account can have account administrator privileges. If you need to reassign this responsibility, call the Internet Service Center at 1-877-ChasePC (1-877-242-7372).
Can there be more than one administrator?
Yes, any signer on the account can setup a user ID. Note that if you would like someone to access move money services (ACH Payments, QuickDeposit, Wire transfer, etc.) on your behalf, those individuals will need to be added as an authorized user through Access & Security Manager.
How do I change or reassign the role of the account administrator?
If you would like to assign the account administrator responsibility to someone else in the organization, call the Internet Service Center at 1-877-ChasePC (1-877-242-7372).
How do I get started with Access & Security Manager?
As the account administrator, simply sign on with your user ID and password and choose “Account Management” and then “Access & Security Manager” to get started. For other individuals who were set up as authorized users, they simply sign on using the ID and temporary password the administrator provided to them.
Where can I get additional information about Access & Security Manager?
Test drive Access & Security Manager, along with other great Chase Business Online features.
Who can be an authorized user?
An authorized user can be any trusted individual such as an accountant, bookkeeper, employee or a business partner. Each authorized user will have a unique ID and password which gives them access only to the accounts and services specified by the account administrator.
How do I set up a new user?
Choose “Add new user” from the Access & Security Manager overview page. This will take you through these five simple steps:
What information do I need to set up an authorized user?
To add a user, the account administrator will need to provide the user’s first and last name, an email address, phone number, the user's ID, and a temporary password.
Can I control what a user can see/do?
Yes, for each account you can identify the level of access (“no access,” “view only,” “transact”, “view and transact”) for each account. If they can transact, you can also determine the type of transactions and add any limits you want to place on the amount of money that can be moved, and if they require another individual to approve a transaction before any money is actually moved.
How many users with unique user IDs and passwords can I set up?
You may set up as many as 99 users with varying levels of access.
Once users are set up how long will it take for them to have access to the accounts?
Once users are set up and provided with a user ID and password, they’ll have immediate access to the accounts. They'll be asked to complete their enrollment by setting up a password, a security code, confirming their number and address.
If authorized users attempt to sign in to Chase Business Online before being granted account access, will they be able to sign in?
Yes, a user will be able to sign in to Chase Business Online. However, the user will only have access to the Message Center and the Customer Center. They'll be presented with a message stating that account access hasn't been provided.
How do set up a user to access my accounts?
What types of transactions can I provide authorized users access to?
You can give your users access to these transaction types: pay bills, make ACH Payments or Collections, Direct Deposit payroll payments, transfer funds, make wire transfers, create Online Invoices. Note: users cannot make transfers from credit products.
Can I allow a user to see only my accounts?
Yes, you can restrict a user to view-only access to some or all of your accounts. You can set an account to “view only” at step #2 of the “Add user” process. For current users, you can go to “View/edit access” and choose “view only” for the account(s) you choose.
Can I set a dollar limit for specific transactions?
Yes, you can set a dollar limit on how much money can be sent on a daily basis. This limit can be set by account number and by the type of transaction (e.g., wire transfers, bill payment, etc.). You can set specific dollar limits for transactions at step #2 of the “Add user” process. For current users go to “View/edit access.”
Can I copy one user’s access settings to another user?
Yes. To grant identical access to multiple users, go to “View/edit access,” choose the user you would like to edit access for, then choose the user whose access information you would like to copy from the drop down menu provided.
How do I establish a dollar limit on specific transactions?
When editing a new user’s access, you can enter a dollar amount in the Daily Limit field for each account. Plus, you can set dollar limits that would require another individual to approve the transaction before any money is actually sent. For current users, go to “View/edit access” and enter a dollar amount in the Daily Limit field for each account.
Which accounts can I grant access to?
An account administrator can grant access to checking, savings, CD, money market, credit, mortgage, investment, auto loan/lease and brokerage accounts. Level of access varies by product type.
If my personal and business accounts are linked through Chase Business Online, can I grant access to my personal accounts with Access & Security Manager?
Yes, you can grant access to your personal accounts if they're currently linked to your business accounts.
If I hide accounts will other users be able to see the accounts?
As the account administrator, if you hide an account, all users will lose access to the account immediately and will be notified by a pop-up message. If the account administrator later shows the account again the user will no longer be able to access the account unless the account administrator re-grants access to the account.
What functions can only be accessed by the account administrator?
Only the account administrator can access the following activities:
How do I change the accounts a user can access?
To change the accounts a user can access, choose the “View/edit access” link next to the user’s name in Access & Security Manager.
If I set a daily limit for a transaction, how is that limit calculated?
We calculate daily limits on the payment date, not the date we receive the information. The payment date is calculated for the date based on the type of payment instruction. A payment date must always be a bank business day — Monday through Friday excluding federal holidays. Cutoff times are:
If I edit a transaction that I am approving, is the transaction included in my daily limit?
If a user edits a transaction that needs to be approved, he or she will become the owner and the initiator of that transaction. The transaction is no longer associated with the user who originally created it and will be included in your daily limit.
What happens if a user schedules a transaction that exceeds the daily limit?
If a user schedules a transaction that exceeds the daily limit on a given transaction type the transaction will be denied by the system. The user will receive a message stating the payment has been rejected because it exceeds their daily limit.
What happens if a user schedules a transaction that exceeds the approval limit?
If a user schedules a transaction that exceeds the approval limit the transaction will be accepted by Access & Security Manager and will be required to be reviewed by an approver. The user will receive a confirmation message in their Message Center mailbox verifying the payment has been submitted and needs to be approved.
If a payee is edited, how will I know who changed the payee information?
When a payee is added or changed, the user ID of the person who made the change and the date and time the change was made will be captured and displayed in the payee details.
Does deleting or suspending an authorized user affect pending transactions?
If you delete or suspend an authorized user, all pending transactions scheduled by that user will still be processed unless you delete the transaction.
Can I cancel a transaction that has been initiated by an authorized user?
Yes, you can. Transactions can only be canceled if they're in the pending stage. For future-dated transactions, you may go to the pending screen to edit or cancel the transaction. For current day transactions, you have until the cutoff time indicated to cancel that transaction.
Can I require an approval for certain transactions?
Yes. When adding new users, you can require approvals at step #2 – “Add user.” Here you'll choose “Approval Required” for each type of transaction as well as by account number. You can also specify a dollar amount above which a transaction will require an approval before it is complete. For existing users, go to “View/edit access,” choose “Approval Required,” and enter a dollar amount in the “Approval Required Amount” field.
How do I see or change a user’s profile?
To see or change a user profile, go to “View/edit user profile.” Here you can also change the status of a user by choosing either “Activate/unlock,” “Delete” or “Suspend” based on your preference.
If I edit a user’s profile, when will the changes go into effect?
Changes to a user profile go into effect immediately. If a user has an open Chase Business Online session, that profile will be impacted by the change the next time the user accesses the system.
If I suspend or delete a user, what will happen to any transactions they have scheduled?
If you suspend or delete a user, all prior transactions will continue as scheduled and won't be affected.
If the administrator edits an authorized user’s name, what will happen to pending transactions?
If a user name is changed, their previous name will be displayed for prior or existing transactions under that user ID. All future transactions will display the updated name.
What happens if a user enters an incorrect password after several attempts?
If a user enters an incorrect user ID or password after three attempts they'll be locked out of the system.
If a user is locked out of the system, how do I unlock their access?
If a user is locked out, go to “View/edit user profile” and choose “Activate/unlock.”
Can users approve transactions?
Yes, users can be set up to approve transactions for other users at step #3 - Add user. Note: Once a user is designated an “approver,” the user can approve/decline all transaction types for the identified account.
Which transaction types can be set up to require an approval?
An administrator may require (this step is optional) an authorized user to obtain approval for specific or all eligible transaction types including account transfers, bill payments, Direct Deposit payroll, ACH Payments and wire transfers. You can also require approvals only if a dollar amount for a transaction exceeds a set daily or transaction limit.
How will I know if a transaction requires approval?
To see if a transaction requires approval, you'll see a pending approval link next to the transaction type (i.e. account transfers, bill payments).
How do I approve a transaction?
System administrators always have the ability to approve transactions. To enable an authorized user to approve transactions, the administrator assigns the user “Approve transactions” entitlement using Access & Security Manager. Transactions needing approval will be in a queue for any user who has “Approve transactions” entitlement. The queue can be accessed by choosing “Pay & transfer” and then “Pending approvals.” Each transaction will have a box to check to approve the transaction.
What if an approver attempts to approve a transaction past the requested processing date?
The approver will receive an error message explaining that the date is past due and must be edited. Only approvers who have access to perform the transaction type for the account will be able to edit and resubmit it. Payments pending approval are deleted systematically 30 days past the schedule date of the payment if it hasn't been approved.
If I approve a repeating payment will I need to approve each payment individually as it is scheduled?
No, when a user approves a repeating payment series, no further payments from the series need to be approved.
If an approver edits a transaction they're approving, whose name will the transaction be reported under?
If an approver edits a transaction, they become the owner and the initiator of that transaction. The transaction is no longer associated with the user who originally created it.
How will a user know if a payment submitted isn't rejected by an approver?
If a transaction is rejected by an approver an email notification will be sent to the user’s Message Center mailbox and to their external email address.
How will I know if a payment I submitted is approved?
You'll get a notification in your Message Center mailbox. You'll also see an indicator on the Payments and Transfers page and you can see the approved transaction on the pending page (i.e., Pending Bill Payments).
Who can see reports?
Only the administrator has access to the reporting functionality.
How do I see reports?
Choose “Account activity” from the Access & Security Manager main page or the link at the top of each Access & Security Manager page.
How can I see a user’s activity?
Administrators can see an authorized user’s account activity by choosing “Account management,” “Access & Security Manager,” and then “Account Activity.” Account activity can then be filtered based on access level or transaction type in addition to account and service level breakdowns.
Does the reporting function allow me to save the information?
Yes, as the administrator, you can save the report by choosing “Export transactions” from the Account activity page.
Do the reports have activity for both online and offline transactions?
The reporting capability provides you with activity for online transactions only.
What date range is available for the reports?
The date range available is specific to the type of report you choose. The date range varies from 90 days to 1 year.
What are users required to do the first time they sign in?
Users are required to change their temporary passwords, establish their password reset questions, provide an email address, confirm their address and establish a Security Code. The Security Code authenticates a user when calling Chase Customer Service.
What will users see when they sign in to Chase Business Online?
Users will only see accounts to which the account administrator has delegated access.
What functions will users be unable to see or access?
Can users send inquiries for a transaction to Chase Customer Service?
Users will be able to send inquiries to Chase Customer Service through the Chase Message Center.
Can a user access emails from the Chase Secure Message Center?
Yes, each user will be assigned their own Chase Secure Message Center mailbox.
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