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Foundations for Business Growth

Streamline Operations

In this article, we break down the basics of organizing your operations so that you can begin to understand and improve what you do and how you do it.

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Now let's talk about where you can roll up your sleeves and get to work on the details. A great place to start is with operations. You got this.

Streamlined operations help you deliver the best possible customer experience and create room for profitability and growth. Think of the flywheel. When your operations run steadily, it’s easier to push. An efficient business means you're more likely to have cash on hand and the creative energy to pursue new customers and projects.

Get organized

You can do a lot to make sure each day runs smoothly.

  • building icon The right space The COVID-19 pandemic created a major disruption in the commercial real estate market. Today, many businesses are looking more closely at costs, amenities and the value of their location. They’re also embracing virtual teams, which means they may need less office space.
  • customer support icon Customer support. Customer requests or feedback are too important to miss. Create a system in which each customer interaction is logged and action items are assigned so that you can respond quickly.
  • Secure, accessible files icon Secure, accessible files. Paper files need to be stored securely. Computer files need to be accessible both in and away from the office so that your business can adapt to future opportunities and disruptions.
  • Book icon Book management. There are many easy-to-use, low-cost accounting systems designed for emerging businesses like yours. A few to consider include QuickBooks, Wave and ZipBooks.
  • calendar icon Scheduling. Coordinating meetings can be arduous. Online schedulers let you quickly and efficiently set up meetings with partners and customers.
  • tax statement icon Tax planning: Your business needs to pay taxes quarterly. Make sure you have good estimates of what you owe, as well as the cash flow to make payments.

Map your processes and workflows

The key to better operations is a thorough understanding of what you do and how you do it.

First, map out what your business does for each activity:

  • Sourcing and inventory
  • Manufacturing
  • Fulfillment
  • Service delivery
  • Marketing
  • Sales
  • Accounting and treasury

Now, look for inefficiencies.

  • Which steps are slower than others?
  • Where are mistakes often made?
  • What do customers complain about the most?
  • What innovations could you take advantage of?

Try to generate data that helps you evaluate the specific steps.

For example, how much time do you spend posting to social media? How many packages do you ship in a week? How many accounting errors are made each month? Once you’re tracking the data, you can set goals. For instance, you might aim to increase the number of packages you send each week by 20%. With that goal in mind, now examine your fulfillment process for ways to get more packages out the door.

No one can ever create a perfect process. But if you monitor workflows and check the data regularly, you can create a culture of continuous improvement.

Business Checking


Chase offers a wide variety of business checking accounts for small, mid-sized and large businesses. Compare our business checking solutions and find the right checking account for you.

Business Loans


Finance your small business with business loans from Chase. Find a variety of financing options including SBA loans, commercial financing and a business line of credit to invest in the future of your business.

Business Credit Cards


Find and apply for the Ink business credit card best suited for your business. Compare the benefits of the Ink business credit cards.

Payment Solutions


Accept debit and credit cards with safe, secure, and convenient Payment Solutions from Chase anywhere you do business – online, in-store, and on the go. Visit our Developer Center to find Payments APIs, developer tools, and documentation.

Business Savings


Chase offers a variety of business savings accounts including Total Savings, Premier Savings and a business CD. Compare savings accounts and find the right business savings account for you.

Business Debit Cards


More convenient than cash and checks - money is deducted right from your business checking account. Make deposits and withdrawals at the ATM with your business debit card. Save time every month with recurring payments.

Commercial Banking


Commercial Banking provides businesses with annual revenues ranging from $20 million to more than $2 billion with a range of domestic and international solutions including investment banking and asset management - designed to help you achieve your business goals.

Business Services


We're here to help with your business banking needs. From payment processing to foreign exchange, Chase Business Banking has solutions and services that work for you.

Retirement Plans


Help your employees plan, save, and invest for their future with 401(k) plan solutions. J.P. Morgan’s low cost retirement plans are built for you and your employees.

For informational/educational purposes only: The views expressed in this educational website and associated resources may differ from those of other employees and departments of JPMorgan Chase & Co. Views and strategies described may not be appropriate for everyone and are not intended as specific advice/recommendation for any individual. Information has been obtained from sources believed to be reliable, but JPMorgan Chase & Co. or its affiliates and/or subsidiaries do not warrant its completeness or accuracy. You should carefully consider your needs and objectives before making any decisions and consult the appropriate professional(s). Outlooks and past performance are not guarantees of future results. Participants compensated.

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