Verifone error messages

Explanation

There is a problem connecting to the Internet.

 

Action

1. Allow time for the transaction or settlement to complete:
   • 90 seconds for transactions
   • 5 minutes for settlement
2. Check your card reader’s network connections.
3. Retry the transaction.
4. If the problem continues, please call the Helpdesk for additional assistance.

Explanation

There is a problem connecting to the Internet.

 

Action

1. Allow time for the transaction or settlement to complete:
   • 90 seconds for transactions
   • 5 minutes for settlement
2. Check your card reader’s network connections.
3. Retry the transaction.
4. If the problem continues, please call the Helpdesk for additional assistance.

Explanation

The card reader’s username and password used to connect to the Internet have encountered an error. Common reasons may include:

• The username or password requires an update.
• The network is not responding to username or password.
• The network has experienced a temporary outage.

 

Action

1. Verify the username and password are correct.
2. If the problem continues, please call the Helpdesk for additional assistance.

Explanation

The card reader’s username and password used to connect to the Internet have encountered an error. Common reasons may include:

• The username or password requires an update.
• The network is not responding to username or password.
• The network has experienced a temporary outage.

 

Action

1. Verify the username and password are correct.
2. If the problem continues, please call the Helpdesk for additional assistance.

Explanation

The card reader’s username and password used to connect to the Internet have encountered an error. Common reasons may include:

• The username or password requires an update.
• The network is not responding to username or password.
• The network has experienced a temporary outage.

 

Action

1. Verify the username and password are correct.
2. If the problem continues, please call the Helpdesk for additional assistance.

Explanation

The card reader’s username and password used to connect to the Internet have encountered an error. Common reasons may include:

• The username or password requires an update.
• The network is not responding to username or password.
• The network has experienced a temporary outage.

 

Action

1. Verify the username and password are correct.
2. If the problem continues, please call the Helpdesk for additional assistance.

Explanation

There is a problem connecting to the Internet.

 

Action

1. Check your card reader’s network connections.
2. Allow time for the transaction or settlement to complete:
   • 90 seconds for transactions
   • 5 minutes for settlement
3. Retry the transaction.
4. If the problem continues, please call the Helpdesk for additional assistance.

Explanation

There is a problem connecting to the Internet.

 

Action

1. Check your card reader’s network connections.
2. Allow time for the transaction or settlement to complete:
   • 90 seconds for transactions
   • 5 minutes for settlement
3. Retry the transaction.
4. If the problem continues, please call the Helpdesk for additional assistance.

Explanation

There is a problem connecting to the Internet.

 

Action

1. Check your card reader’s network connections.
2. Allow time for the transaction or settlement to complete:
   • 90 seconds for transactions
   • 5 minutes for settlement
3. Retry the transaction.
4. If the problem continues, please call the Helpdesk for additional assistance.

Explanation

There is a problem connecting to the Internet.

 

Action

1. Check your card reader’s network connections.
2. Wait at least 5 minutes and try the transaction.
3. If the problem continues, please call the Helpdesk for additional assistance.

Explanation

AVS (Address Verification Service) could not be validated.

 

Action

1. Cancel the current transaction.
2. Retry using the correct address.

Explanation

The address and ZIP code did not match the information verified through AVS (Address Verification Service).

 

Action

1. Cancel the current transaction.
2. Retry using the correct address and ZIP code.

Explanation

The card reader is not set up to allow adjustments.

 

Action

Please call the Helpdesk if you want to know more about enabling this function.

Explanation

The sale or refund exceeds the transaction limit.

 

Action

1. Enter a lower amount.
2. Retry the transaction.

Explanation

The card has expired.

 

Action

1. Confirm that your card reader is showing the correct date and time.
2. If the card is expired, ask for another form of payment.

Explanation

The transaction was not approved by the issuing bank.

 

Action

1. Retry the transaction, entering all the information prompted by your card reader.
2. If the problem continues, ask for another form of payment.

Explanation

AVS (Address Verification Service) could not be validated.

 

Action

1. Retry the transaction.
2. Type the correct address and ZIP code.

Explanation

The credit or gift card number is not valid.

 

Action

1. Retry the transaction.
2. If the problem continues, ask for another form of payment.

Explanation

The card number entered is too short or too long.

 

Action

1. Retry the transaction.
2. If the problem continues, ask for another form of payment.

Explanation

The batch transaction limit was reached.

 

Action

Settle the batch to continue processing.

Explanation

The card type isn’t supported on your card reader.

 

Action

Ask for another form of payment.

Explanation

The card reader is unable to read the magnetic stripe.

 

Action

1. Retry the transaction.
2. If the problem continues, ask for another form of payment.

Explanation

The modem timed out.

 

Action

1. Verify your phone cord connections.
2. Retry the transaction.

Explanation

The batch is more than 90% full and should be settled between transactions.

 

Action

Settle the batch to continue processing.

Explanation

The card reader is unable to connect to the network.

 

Action

1. Verify the phone or Ethernet connection is working.
2. Retry the transaction.
3. If the problem continues, try unplugging your card reader and starting again.

Explanation

The card reader is unable to connect to the network.

 

Action

1. Verify the phone or Ethernet connection is working.
2. Retry the transaction.
3. If the problem continues, try unplugging your card reader and starting again.

Explanation

• The transactions cleared successfully.
  OR
• There are no transactions stored in the batch.

 

Action

Retry when you have transactions in the batch.

Explanation

A refund is not allowed on an EMV PIN Debit transaction.

 

Action

Please call the Helpdesk to process the refund.

Explanation

The card reader is unable to read the card’s magnetic stripe.

 

Action

1. Retry the transaction.
2. If the problem continues, ask for another form of payment.

Explanation

The transaction has already been adjusted the maximum number of times. The default maximum is 3 adjustments per transaction.

 

Action

Please call the Helpdesk to change this setting.

Explanation

An unexpected application error has occurred.

 

Action

1. Try unplugging the card reader and restarting it.
2. If the problem continues, please call the Helpdesk.

Explanation

The card has expired.

 

Action

1. Confirm that your card reader is showing the correct date and time.
2. If the card is expired, ask for another form of payment.

Explanation

The Ethernet cable is not connected properly.

 

Action

Make sure the Ethernet cable is securely connected to the card reader and router.

Explanation

The card reader’s date and time are incorrect.

 

Action

1. Update the date and time.
2. If you need further assistance, please call the Helpdesk.

Explanation

The card reader is unable to connect to the network.

 

Action

1. Verify your phone cord connections.
2. Retry the transaction.

Explanation

There is a problem connecting to the Internet.

 

Action

1. Verify if other card readers are connected to the Internet.
2. Retry transaction.
3. If the problem continues, please call the Helpdesk for additional assistance.

Explanation

The last four digits are incorrect.

 

Action

1. Retype the last 4 digits of the card.
2. If the problem continues, ask for another form of payment.

Explanation

The amount entered is invalid.

 

Action

Retype the dollar amount and try again.

Explanation

The card number entered is too short or too long.

 

Action

1. Retry the card.
2. If you still get the error, manually type the card number.
3. If the problem continues, ask for another form of payment.

Explanation

• The clerk ID has not been set up on your card reader.
  OR
• The number entered is invalid.

 

Action

Try entering the ID again. You may need to add the clerk using the Clerk Setup function.

Explanation

• The server ID has not been set up on your card reader.
  OR
• The number entered is invalid.

 

Action

Try entering the ID again. You may need to add the server ID using the Server Setup function.

Explanation

The invoice number is not valid.

 

Action

Try re-typing the invoice number.

Explanation

The password entered is not valid.

 

Action

Try re-typing the password.

Explanation

The connection is currently busy or in use.

 

Action

1. Verify your phone cord connections.
2. Retry the transaction.

Explanation

The dial connection was lost or dropped.

 

Action

1. Verify your phone cord connections.
2. Retry the transaction.

Explanation

• The line is busy.
  OR
• The card reader is dialing the wrong number.

 

Action

1. Verify your phone cord connections.
2. Retry the transaction.

Explanation

A reprint was requested but there were no transactions in the batch. A reprint can’t be performed on a settled transaction.

 

Action

1. Confirm if there are any pending transactions.
2. Retry reprint.

Explanation

The card reader did not receive the expected data.

 

Action

1. Verify your phone cord connections.
2. Retry the transaction.

Explanation

There is no working phone line.

 

Action

1. Verify your phone cord connections.
2. Retry the transaction.

Explanation

The transaction type does not allow manual entry of the card number.

 

Action

1. Retry the transaction by swiping or inserting the card.
2. If the magnetic stripe cannot be swiped, ask for another form of payment.

Explanation

No transaction was found with the requested amount.

 

Action

Try to find the transaction using other criteria.

Explanation

• The card reader is not attached to a PIN Pad.
  OR
• There is an issue with your PIN Pad set up.

 

Action

Verify the PIN Pad is attached correctly. You may want to power down the card reader and try re-connecting it.

Explanation

The card reader is not able to print the receipt.

 

Action

1. Make sure the paper is loaded correctly.
2. If the green paper light is still blinking, the printer hardware may need to be replaced. Please call the Helpdesk for additional assistance.

Explanation

The card was not read due to the way it was pulled through the reader.

 

Action

Retry the transaction.

Explanation

The card reader detected an error.

 

Action

Retry the transaction.

Explanation

You attempted to retrieve a transaction that is not in the batch.

 

Action

Try re-typing one of the following:

• The invoice number
• The account number
• The amount
• The clerk/server ID

If you still can’t find it, the batch may have closed.

Explanation

AVS (Address Verification Service) could not be validated.

 

Action

Cancel the transaction and try re-typing the information.

Explanation

The security file was not found.

 

Action

Please call the Helpdesk to assist you further.

Explanation

The card reader is confirming that you want to settle a negative batch. (The total refunds equals more than total sales.)

 

Action

1. Verify the current batch to ensure there are no errors.
2. If correct, complete the settlement.

Explanation

A settlement is being attempted in demo mode.

 

Action

To avoid errors, settlements can’t be completed in demo mode. Please call the Helpdesk for further assistance.

Explanation

The settlement was not successful due to an error.

 

Action

1. Retry the settlement.
2. If you are experiencing a different error message, try searching for that error.
3. If the problem continues, please call the Helpdesk.

Explanation

You may have tried to access the Shift Report when the Shift option is off.

 

Action

Enable Shift processing and try again.

Explanation

The card reader found an error after a download.

 

Action

We may need to update your settings or complete a partial download. Please call the Helpdesk to troubleshoot this error.

Explanation

The card reader’s network failed to establish a connection during your transaction or settlement.

 

Action

• Verify the card reader’s network connections. Guided steps are available on the Fix Credit Card Terminal Issues page.
• Retry the transaction.
• If the problem continues, please call the Helpdesk for additional assistance.

Explanation

The card reader’s network failed to establish a connection during your transaction or settlement.

 

Action

• Verify the card reader’s network connections. Guided steps are available on the Fix Credit Card Terminal Issues page.
• Retry the transaction.
• If the problem continues, please call the Helpdesk for additional assistance.

Explanation

The card reader’s network failed to establish a connection during your transaction or settlement.

 

Action

• Verify the card reader’s network connections. Guided steps are available on the Fix Credit Card Terminal Issues page.
• Retry the transaction.
• If the problem continues, please call the Helpdesk for additional assistance.

Explanation

The card reader’s network failed to establish a connection during your transaction or settlement.

 

Action

• Verify the card reader’s network connections. Guided steps are available on the Fix Credit Card Terminal Issues page.
• Retry the transaction.
• If the problem continues, please call the Helpdesk for additional assistance.

Explanation

The card reader’s network failed to establish a connection during your transaction or settlement.

 

Action

• Verify the card reader’s network connections. Guided steps are available on the Fix Credit Card Terminal Issues page.
• Retry the transaction.
• If the problem continues, please call the Helpdesk for additional assistance.

Explanation

The card reader’s network failed to establish a connection during your transaction or settlement.

 

Action

• Verify the card reader’s network connections. Guided steps are available on the Fix Credit Card Terminal Issues page.
• Retry the transaction.
• If the problem continues, please call the Helpdesk for additional assistance.

Explanation

There is an issue with one of the following:

• The network failed to connect.
• The URL is incorrect.
• The port number is incorrect.
• The firewall is blocking the network.
• User name, password, MID and/or TID are wrong.

 

Action

• Verify the card reader’s network connections. Guided steps are available on the Fix Credit Card Terminal Issues page.
• Retry the transaction.
• If the problem continues, please call the Helpdesk for additional assistance.

Explanation

The card reader’s network failed to establish a connection during your transaction or settlement.

 

Action

• Verify the card reader’s network connections. Guided steps are available on the Fix Credit Card Terminal Issues page.
• Retry the transaction.
• If the problem continues, please call the Helpdesk for additional assistance.

Explanation

The card reader’s network failed to establish a connection during your transaction or settlement.

 

Action

• Verify the card reader’s network connections. Guided steps are available on the Fix Credit Card Terminal Issues page.
• Retry the transaction.
• If the problem continues, please call the Helpdesk for additional assistance.

Explanation

The card reader’s network failed to establish a connection during your transaction or settlement.

 

Action

• Verify the card reader’s network connections. Guided steps are available on the Fix Credit Card Terminal Issues page.
• Retry the transaction.
• If the problem continues, please call the Helpdesk for additional assistance.

Explanation

The card reader’s network failed to establish a connection during your transaction or settlement.

 

Action

• Verify the card reader’s network connections. Guided steps are available on the Fix Credit Card Terminal Issues page.
• Retry the transaction.
• If the problem continues, please call the Helpdesk for additional assistance.

Explanation

The card reader’s network failed to establish a connection during your transaction or settlement.

 

Action

• Verify the card reader’s network connections. Guided steps are available on the Fix Credit Card Terminal Issues page.
• Retry the transaction.
• If the problem continues, please call the Helpdesk for additional assistance.

Explanation

The card reader’s network failed to establish a connection during your transaction or settlement.

 

Action

• Verify the card reader’s network connections. Guided steps are available on the Fix Credit Card Terminal Issues page.
• Retry the transaction.
• If the problem continues, please call the Helpdesk for additional assistance.

Explanation

You may have entered a tip amount greater than the standard percentage.

 

Action

Enter a lower tip amount and try again. We may need to update your tip settings, so call the Helpdesk if the problem continues.

Explanation

The card’s magnetic stripe may be damaged or missing.

 

Action

• Manually enter the card number.
  OR
• Ask for another form of payment.

Explanation

The ‘Cancel’ key was pressed on the card reader or PIN Pad.

 

Action

If you need to run a transaction, try again.

Explanation

This kind of transaction has not been enabled on your card reader.

 

Action

Call the Helpdesk to have your settings updated.

Explanation

The transaction was rejected by the network.

 

Action

1. Retry the transaction.
2. If the problem continues, ask for another form of payment.

Explanation

The transaction was rejected by the network.

 

Action

1. Retry the transaction.
2. If the problem continues, ask for another form of payment.

Explanation

The transaction has already been voided.

 

Action

There is no action to take.

Explanation

The ZIP code matched, but the address does not match the one on file with the AVS (Address Verification Service).

 

Action

Cancel the current transaction and enter the correct address when you try again.

Explanation

The ZIP code does not match the one on file with the AVS (Address Verification Service).

 

Action

Cancel the current transaction and enter the correct ZIP code when you try again.