Touch Tone Capture (TTC) support
This guide is designed to help you make the most of Touch Tone Capture (TTC). Whether you’re using TTC while waiting for a new terminal or as a temporary solution during a device transition, you’ll find everything you need to accept payments, process refunds, and manage transactions—all using a secure, easy-to-use phone system.
From activating your TTC access to handling daily payments and reviewing your transaction batches, this page will walk you through each step to ensure your payment processing remains smooth and uninterrupted.
What is Touch Tone Capture (TTC)?
Touch Tone Capture (TTC) is a secure, phone-based service that allows you to accept card payments without a point-of-sale terminal or internet connection. TTC is designed for temporary use, making it easy to process transactions while you wait for a new payment device or during transitions.
Touch Tone Capture (TTC) features:
- Accept credit card payments:
Take payments from your customers quickly and securely, wherever you are - Process refunds and voids:
Easily issue refunds or void transactions if needed - Verify customer address and security code:
Enhance security by confirming customer details during the transaction - Manage transaction batches and check deposit totals:
Review your daily transaction activity and deposit amounts for easy record-keeping
Just call 1.800.503.1033 and follow the voice prompts.
Who is TTC For?
TTC is not available to all customers. It is offered in the following situations:
- Transition from legacy devices:
If your legacy payment device is being retired, TTC can be set up for you for up to 2 weeks while you decide which new terminal to purchase or wait for your new terminal to arrive. - Replacement needs:
If you require a replacement terminal and have no other way to process payments, TTC can be activated temporarily to ensure your business can continue accepting card payments.
Note:
TTC is a short-term solution. Our solution center leads track all activations and will disable TTC access after 2 weeks to ensure a smooth transition to your new payment terminal.
Touch Tone Capture (TTC) Transaction Types
Touch Tone Capture (TTC) makes it easy to process a variety of payment transactions using your phone. Whether you need to run a sale, issue a refund, or verify a customer’s address, TTC offers flexible options to keep your business moving. Below is a summary of the available transaction types and the corresponding codes you’ll use when calling the TTC system at 1.800.503.1033
| Transaction type | Code to enter | Description |
|---|---|---|
| Sale | [1] + [#] | Charge a credit card |
| Refund | [2] + [#] | Refund sale from a closed batch |
| Force Post | [3] + [#] | Finalize an authorization only transaction |
| Auth Only | [4] + [#] | Authorization only, no immediate charge |
| Void Sale | [5] + [#] | Cancel a sale in the current batch |
| Void Return | [6] + [#] | Cancel a refund in the current batch |
| Void Force Post | [7] + [#] | Cancel a force post in the current batch |
| Previous Day Deposit | [9] + [#] | Hear the previous day’s deposit total |
| Close Batch | [0] + [#] | Close the current batch and settle transctions |
| Sale with AVS and CVD | [12] + [#] | Sale with address and card verification |
| Auth Only with AVS | [13] + [#] | Obtain approval with Address verification |
| AVS Only | [14] + [#] | Address verification only, no transaction |
How to use the TTC system:
- Call the TTC system at 1.800.503.1035
- Select your language: You’ll be prompted to choose English or French
- Enter your merchant number: Type in your merchant number when asked
- Enter your ZIP code: Provide the code associated with your merchant account
- Choose your transaction type: Enter the appropriate code from the table above
- Follow the voice prompts: The system will guide you through the rest of the process
If you need help with any transaction type or have questions, our solution center is always here for you!
Touch Tone Capture (TTC) FAQ
Explore the frequently asked questions below to get set up and troubleshoot any issues.
To activate TTC, contact your Chase representative or our solution center at 1-888-886-8869. TTC is offered to eligible merchants who are transitioning from a legacy device or waiting for a new payment terminal. Once your eligibility is confirmed, our solution center will set up your TTC access —it should be active in a few minutes. If you have any questions or need help during activation, our solution center is here for you.
TTC is intended for short-term use, typically up to two weeks. Our solution center leads monitor activation and will disable access after this period. If your new terminal hasn’t arrived after two weeks, please contact your Chase representative or our solution center at 1-888-886-8869 to discuss your options.
TTC offers a range of transaction types, such as Sale, Return, Force Post, Authorization Only, various Void options, and enhanced security transactions like AVS and CVD.
No. TTC is designed for temporary use only, during device transitions or replacements.
- Use a reliable phone, such as a landline or mobile; avoid free VoIP services
- Make sure your Caller ID is not blocked
- Verify customer identity using AVS (address verification) and CVD (security code)
- Keep a record of your authorization codes and confirmation number —as no paper receipt is issued for transactions done by phone
- If you’re not set up for auto settlement, settle batches daily for easy payment processing
No. TTC is designed for individual transactions and is not recommended for recurring billing.
You may need to enter letters for AVS codes or ZIP codes.
- Press the star [*] key, then press the number key for the letter one or more times (based on its position on the key)
- Press the star [*] key again when you’re finished entering the letter
Examples:
To enter L: [*], [5], [5], [5], [*]
To enter T: [*], [8], [*]
To enter Q: [*], [7], [7], [*]
TIP: You can enter just the numbers from your ZIP code —letters aren’t required.
No, TTC does not currently support international payments.