Business Collection Services Support and FAQs

Chase QuickDeposit Scanner is a secure service that allows you to scan paper checks from your desktop and electronically send the images to Chase for deposit. Certain fees apply.

To use Chase QuickDeposit Scanner, all you need is the Chase QuickDeposit scanner, a computer with Internet connection, and an eligible Chase business checking account. Simply place your checks in the scanner and it'll read and transmit an electronic image to Chase, automatically depositing the funds into your Chase business checking account. You can scan up to 150 checks in a single deposit and can make as many deposits a day as you like. Deposits received by 11 PM Eastern time are processed on the same business day. Check images are stored securely online for accurate and efficient record keeping. A business day is every day except Saturday, Sunday, and federal and state holidays.

1. Sign in through the Chase Mobile^® app on your mobile device
   
2. Choose “Deposit Checks” from the navigation menu
3. Choose the deposit account
4. Type in the check amount
5. Take pictures of the front and back of the check
6. Send the deposit

 

After you send, you can deposit another check or see the receipt. You'll get an email when your mobile deposit is received and another when it's accepted. If the mobile deposit is rejected, you'll also get an emailed explanation. Remember to properly endorse the back of the check with your signature and "For electronic deposit only at Chase."

 

Chase QuickDeposit Scanner is designed to be intuitive and user friendly. The system guides you through every step of the process, and online help is always available. Chase QuickDeposit users can begin scanning checks immediately after installing the scanner.

There are several layers of security with Chase QuickDeposit. First, Chase uses advanced technology to protect the confidentiality and security of your financial activities while you're online. We require a User ID and Password to access any account information using Online Deposits. Account information is only displayed in the secure Chase Business Online application, where firewalls block unauthorized users from accessing your account information. Second, if you have sub-users associated with your Chase Business Online account, they cannot enroll in Chase QuickDeposit by themselves. Only your company’s System Administrator may initiate enrollment in the service. Once enrolled, the System Administrator must explicitly grant sub-users permission to use the service through the Access Manager module.

You can send your deposits 24 hours a day, 7 days a week.

For Scanner Only: You can include a maximum of 150 checks in a single deposit.

If we receive your deposit before 11 PM Eastern time, we’ll process it that same business day, and you can withdraw your funds by the second business day after the day of deposit (additional delays may apply). If we receive your deposits after 11 PM Eastern time, you’ll immediately be able to see the transaction in your account, but we’ll process it the next business day. A business day is every day except Saturday, Sunday, and federal and state holidays.

No. Chase QuickDeposit automatically creates an electronic deposit ticket for each deposit. Physical deposit slips aren’t needed.

You can process checks payable in U.S. dollars and drawn on any U.S. bank including, but not limited to:

 

• Personal checks
• Business checks
• U.S. Treasury checks
• Money orders (depending on specific type)

No. Chase QuickDeposit is only for checks payable in U.S. Dollars and drawn on banks in the United States.

Yes, you can save and print images of your deposited items. You can also export lists of deposits, items in a deposit, and return and adjustment items.

You can see up to 13 months of detailed information on Chase Business Online. You’ll also be able to see images for up to 270 days, and up to 120 days of general deposit details on your My Accounts page.

No. You can use Chase QuickDeposit to scan and deposit checks, but not coupons.

Sent deposits are subject to review before they're considered final. We'll notify you about your deposit through the Secure Message Center on Chase Business Online. If your deposit was sent on or before the business day cutoff (11 PM Eastern time), you’ll receive this message the same day. A business day is every day except Saturday, Sunday, and federal and state holidays.

You’ll receive final details on every sent deposit through the Secure Message Center on Chase Business Online. If your deposit was sent on or before the business day cutoff (11 PM Eastern time), you'll receive this message the same day. A business day is every day except Saturday, Sunday, and federal and state holidays.

Chase will send an email that changes were made to the deposit to the security administrator and also the sub-user, if the sub-user sent the deposit. The communication is sent to the email we have on file. Details of the changes will be available through the Secure Message Center on Chase Business Online from the "My Accounts" tab.

After determining your checks have been successfully accepted and posted, you should mark the checks as having been deposited and store them in a secure location until destroyed. Please ensure that the scanning, storing and destruction of the original checks are done under controls appropriate for your business. There are no laws or regulations that state any specific length of time for you to retain the original checks. We recommend that you destroy the original checks immediately after the deposits have been posted to your account. However, this process should be done in accordance with legal and/or accounting guidelines appropriate for your business. Please be sure to consult with your personal tax and/or legal professional for guidance.

No. Chase QuickDeposit is integrated into Chase Business Online, and doesn't require purchase of additional software. However, for Chase QuickDeposit Scanner, it does require a check scanner. This can be ordered through Chase Business Online upon enrollment in the service. The first scanner is complimentary with a 2-year contract and additional scanners are available for purchase.

At this time, Chase QuickDeposit supports the Panini I:Deal, Vision X, mI:Deal and EverneXt scanners.

Chase QuickDeposit can be used with the same scanner models currently offered by Chase.

Each Panini^® scanner comes with a standard warranty. For more information, please see the documentation you received with your scanner.

Cleaning kits are recommended to properly maintain your check scanner. Cleaning kits can be purchased from the Panini website at paniniportal.com.

Withdraw money electronically from your customers’ account as long as you have their permission. Collecting money through the ACH network is a fast and convenient way to ensure you get paid on time.

 

With ACH Collections, you can:

 

• Add payors (customers, tenants, members) to the system one at a time or upload a list.
• Create groups of Payors to make scheduling and tracking easier to manage.
• Schedule one time or repeating collections. You can even assign customers to groups for easy one-step scheduling.
• Benefit from being part of one of the largest electronic transaction networks in the U.S. ACH successfully processes large volumes of both credit and debit transactions every day.
• Get 25 transactions for just $25 per month. Additional transactions are only $0.25 each

1. Sign into Chase Business Online.
2. Choose "Collect & Deposit" at the top of the page.
3. Choose "ACH Collections."
4. We may require additional information before you can enroll in ACH Collections. Please consult with your banker.
5. Choose agree to the legal agreement, then choose/confirm your primary billing account for fees and choose "Enroll."
6. You’ll receive a confirmation message that we’ll review your activation request. We must speak with you before you can start using ACH Collections. Please do one of the following: Contact your banker or contact Cash Management to complete enrollment. Activation generally takes 7-10 business days after you speak with us. Remember, you must be in business at least 2 years and have an eligible Chase account for at least 6 months to qualify.
7. You'll receive an email in your Secure Message Center inbox confirming the status of your application once the review is complete.

Note: Documented permission is required from the payor before deductions can be implemented.

 

To add a payor, you’ll need that payor’s bank account number and routing number. If you don’t know the routing number, you can look it up using the Federal Reserve E-payments Routing Directory link on the Add ACH Manage Payor page. You can set up a single payor or add up to 100 payors at once by uploading a file containing your payors’ information.

 

To add a single payor, follow these steps:

 

1. Choose "Collect & deposit" at the top of the page.
2. Choose "ACH Collections."
3. Choose "Manage Payors."
4. Choose "Add a Payor" in the left column. Note: You may be asked for an activation code.
5. Complete the required fields.
6. Accept the default selection of "No group" if you’re not adding your payor to a group. If you’re adding your payor to a group, either choose an existing group from the drop-down list or create a new group. When creating a new group, type the name of the group you want to create in the space provided.
7. Choose "Next" to continue.
8. Verify the information you’ve entered is correct and choose "Add a Payor."
9. You’ll receive a confirmation message that your payor has been added.
10. Choose "Add Payor" to continue building your list of payors, or choose "Schedule Collection" to set up a collection.

 

To add multiple payors (up to 100), you must first create a CSV file and then follow these steps:

 

1. Choose "Collect & deposit" at the top of the page.
2. Choose "ACH Collections."
3. Choose "Manage Payors."
4. Choose "Add a Payor" in the left column. Note: You may be asked for an activation code.
5. Ensure that your CSV file is formatted correctly. You can see a sample file by choosing "Download a Sample File" on the page.
6. Choose "Browse" to locate the file you want to upload.
7. Choose "Add Payor" to upload your payors.
8. You’ll receive a confirmation message that your payors have been added.

 

Notes:

 

• Your file should contain one row for each payor with the payor information field values separated by commas. Your file must contain a header row with the column header names. The payor information fields must be listed in the following order for the payor upload to be successful:
  • PayorName, PayorNickname, BankAccountType, BankRoutingNumber, BankAccountNumber, PersonalBusiness, DepositAccount, Group, GroupDescription
• Be sure to provide a value for each field. We require all fields except "Group" and "GroupDescription." You must format each field correctly for your file to be processed.

The ACH Collections status describes the location of your collection within the ACH Collections process. Collections statuses include:

 

• Pending: We’ll send this collection to your payor on the Send On date. You can modify or cancel it until 7 PM Eastern time on that date.
• Pending approval: The transaction is waiting for approval.
• In Process: We’re processing your collection. You can no longer cancel or edit it. Check with us again after the Deliver By date for additional collection details.
• Completed: We’ve credited your collection to your Deposit To account. Note: You’ll be able to access these funds the morning of the Deliver By date.
• Funding Failed: We could not process this collection because the payor’s bank returned the ACH debit request. Please refer to the notification we sent to your Secure Message Center inbox on the day we received the return.
  • Note: We receive most returns within two business days of the Send On date for the transactions. However, your Payor’s bank has up to 60 business days for consumers and two business days for businesses to dispute certain transactions. Please refer to the ACH Collections Agreement for details.

 

Notes:

 

• If you’ve scheduled a collection by mistake, and you can no longer cancel the transaction online, you may use one of the payments services to refund the collection amount to your payor. You can use ACH Payment Services, wire transfers and online bill payments to send payments, but their delivery timeframes and fees will vary.
• You can contact us to request a reversal should someone schedule an unauthorized collection. Choose "Contact Us" to locate a list of phone numbers, or go to your Secure Message Center to send us an email.
• If someone has processed a reversal on your behalf, the payment status will continue to say "Completed." Please see your account activity to verify that the returned funds have been debited from your Deposit To account.

You can go to the online "ACH Collections Activity" page anytime to manage your ACH Collections.

 

To schedule one-time ACH Collections, sign in to Chase Business Online and follow these steps:

 

1. Choose "Collect & deposit" at the top of the page.
2. Choose "ACH Collections."
3. Check an individual payor or group you’d like to pay. If you choose a group, you can uncheck payors within that group.
   • Note: if your payor is not listed you can search or choose "Manage Payors."
4. Choose "Schedule collection" to continue.
5. Choose the account in the drop-down list from which you want to make the collection.
6. Enter the Deliver By date and collection amount for each payor.
7. Enter a note in the Addenda field if you’d like, then choose "Next."
8. Verify that your collection information is correct, then choose "Schedule Collection."
9. You’ll receive a confirmation message that your collection has been scheduled

 

To schedule repeating ACH Collections, sign in to Chase Business Online and follow these steps: Choose "Collect & deposit" at the top of the page.

 

1. Choose "Collect & deposit" at the top of the page.
2. Choose "ACH Collections."
3. Choose "Manage Payors."
4. Choose an individual payor.
5. Choose "Set up repeating collection" to continue.
6. Choose the account in the drop-down list from which you want to make the collection.
7. Enter the collection amount for each payor and the first deliver by date. Choose the payment frequency from the drop-down list and enter the number of collections or check the box for unlimited number of collections. Choose "Next."
8. Verify that your payment information is correct and choose "Make collection."
9. You’ll receive a confirmation message that your collections have been scheduled.

To cancel one-time ACH Collections, sign in to Chase Business Online and follow these steps:

 

1. Choose "Collect & deposit" at the top of the page.
2. Choose "ACH Collections."
3. Choose "Collections Activity."
4. Search for the Collection you wish to cancel.
5. Choose "Cancel" from the Actions column for the collection you want to cancel.
6. We’ll send you a message to confirm your collection has been canceled.

 

To cancel repeating ACH Collections, sign in to Chase Business Online and follow these steps:

 

1. Choose "Collect & deposit" at the top of the page.
2. Choose "ACH Collections."
3. Choose "Collections Activity."
4. Choose the "Repeating activity" link (in the left column).
5. Choose "Cancel" from the Actions column for the payment you want to cancel.
6. On the Cancel ACH Collections page, choose "Skip This Collection" to cancel only the current pending payment, or choose "Cancel All Collections" to cancel all recurring payments to this collection.
7. We’ll send you a message to confirm we’ve made your requested changes.

You can review and update Payor information anytime from the Manage "ACH Payors" page, by signing in to Chase Business Online and following these steps:

 

1. Choose "Collect & deposit" at the top of the page.
2. Choose "ACH Collections."
3. Choose "Manage payor."
4. Search for the payor.
5. To update a group or individual payor, choose "Update."

To delete a Payor, sign in to Chase Business Online and follow these steps:

 

1. Choose "Collect & deposit" at the top of the page.
2. Choose "ACH Collections."
3. Choose "Manage payors."
4. Search for the payor, you wish to delete.
5. To delete an individual payor, choose "Delete."

 

Note: You cannot delete payors if they have repeating or pending collections. You must first cancel the repeating or pending collections and then you’ll be able to delete the payor.

You can go to the online "ACH Collections Activity" page anytime to review your payment history and make changes to any upcoming ACH Collections from the last 13 months. Different options to see your payment history are available, including "sort" and "show me," to allow you to see the information you need.

 

To see your ACH Collections, sign in to Chase Business Online and follow these steps:

 

1. Choose "Collect & deposit" at the top of the page.
2. Choose "ACH Collections."
3. Choose "See ACH Collections Activity."
4. To filter and customize how you see your ACH Collections Activity page, choose the drop-down menu:
   • Date range
   • Collect from
   • Deposit to
   • Status
   • Frequency
   • Payor Group

You can create or edit groups anytime from the Manage "ACH Payors" page, by signing in to Chase Business Online and following these steps:

 

1. Choose "Collect & deposit" at the top of the page.
2. Choose "ACH Collections."
3. Choose "Manage payor."
4. Choose "Create a group" to create a group (follow onscreen instructions).
5. To edit an existing group, choose "Edit/Delete Groups" (in the left column).

 

To change, cancel or see details of a pending collection:

 

Choose the payor's name to go to the Collections Details page or choose from the links in the Actions column.