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Payments FAQs



Home Lending FAQs

Can I pay my mortgage or home equity account online?


Yes, you can make a payment through or on the Chase Mobile® app from a Chase or non-Chase deposit account.

How do I set up a repeating automatic payment for my mortgage account?


Sign in at, select your mortgage or home equity account and select “Set up” located under “Amount due”. For a mortgage account, you can select “Monthly,” “Twice a month” or “Every two weeks” as your payment frequency. Home equity accounts can be paid monthly.

What are the advantages of automatic payments?


Your payment comes out automatically so you don’t need to remember or worry about missing a payment.


If you have automatic payments set up on your account, any changes in your payment due to escrow (taxes and insurance) or adjustable rate changes will be updated automatically for you.

How do I make a mortgage payment by phone?


You can make a payment over the phone by calling our payment line at 1-833-PayChase (1-833-729-2427).

Can I setup an external payment account for my mortgage or home equity account?


Yes, you can use a non-Chase deposit account to make a payment. A one-time setup is required.


At, choose the “Pay and transfer” option then select “Pay bills.” Choose “Pay-from accounts” then select “External accounts.”


On the Chase Mobile app, tap the top menu button (three stacked horizontal lines in the top left of your screen), then “Transfer Money,” and “Manage External Accounts.” Select “Add an External Account” and follow the instructions.

How do I know you received my payment?


You will see your payment reflected online within three days. If you are signed up for flexible payments, you will be able to see your payment online in “unapplied” funds. Once you have made all of your payments for the next full monthly installment, we will post your payment.

What are the cutoff times for making a payment?


Cutoff times are 7:30 P.M. ET for payments made online from a Chase deposit account, and 8 P.M. ET for payments made online from a non-Chase deposit account.

Can I add additional principal or escrow payment to my account?


You can make these additional one-time payments on or the Chase Mobile app. With the automatic payments program, you can also have additional principal added into each payment.