Frequently asked questions
Can I move funds between J.P. Morgan investment accounts?
Yes, we’ve made it easy to move money between your J.P. Morgan accounts. We complete cash transfers between investment accounts in real time. If the transaction requires approval, we’ll process it in real time as soon as it is approved.
Learn more about how to fund your investment account.
How do I contribute to my IRA?
You can set up one-time or repeating contributions to your IRA at chase.com:
- On your Accounts page, go to the menu bar and open the “Pay & transfer” menu.
- Choose “Transfer money."
- Choose the account you want to withdraw the money from, and the IRA you want to contribute it to.
- Fill in the rest of the information to set up your contribution, and choose “Next."
- If everything looks good, choose “Transfer money.”
I requested a distribution from my retirement account into my Chase bank account but it didn’t transfer immediately. Why?
All retirement account distribution requests need to be manually approved. As soon as we approve it, we’ll process your transaction in real time.
I requested a one-time future-dated transfer from my retirement account into my Chase bank account. When should I expect to see the funds there?
We’ll process any upcoming transaction in real time on the day it’s scheduled for transfer.
I’ve scheduled a recurring transfer from my investment account into my Chase bank account. When should I expect to see the funds there?
We’ll process any upcoming transaction in real time on the day it’s scheduled for transfer.
Do you charge a fee to transfer funds into my account?
No. We do not charge a fee. Your delivering institution may assess a fee to transfer funds. You should verify any fees with them prior to initiating the funds transfer request.
Are there any fees for funding my account with a wire transfer?
We do not charge fees to receive incoming wires. Your delivering institution may assess a fee for sending the wire. You should verify any fees with them prior to initiating the wire transfer.
What is the cutoff time to transfer money to my investment account?
If you’re transferring funds from a Chase account: For transactions submitted before 4:30 PM ET, your money will be available immediately. (Transactions that require approval will be immediately available as soon as they’re approved.) For transactions submitted after 4:30 PM ET, your money will be available on the next business day at or about 5 AM ET.
If you’re transferring funds from a non-Chase account: For transactions submitted before 4:30 PM ET, your money will be available on the next business day at or about 5:01 PM ET. For transactions submitted after 4:30 PM ET, your money will be available in 2 business days at or about 5:01 PM ET.
Transfers from accounts with a money fund sweep are subject to the money fund cutoff, which may be earlier than the established cutoff for that transaction type.
These fund transfers are governed by the Transfer Agreement.
What is real time money movement?
Chase investments clients can transfer cash in real time between their investment accounts and their Chase bank accounts, making it simple to receive and use funds immediately.
What types of transfers happen in real time?
We complete all one-time, same-day cash transfers between J.P. Morgan investment accounts and Chase deposit accounts (checking, savings or money market) as soon as you’ve authorized them.
For step-by-step instructions, see our guide on how to transfer funds (PDF).
If I elect to fund my new account during the account opening process, will my funds transfer in real time?
We can start transferring your funds in real time as soon as your account is approved and opened.
What are the hours I can request a one-time, same day transfer?
You can request a one-time, same-day cash transfer on any business day from 5 AM to 4:30 PM ET or the money fund cutoff, whichever is earlier. (Transfer requests for accounts with a money fund sweep are subject to the money fund cutoff, which may be earlier than the established cutoff for that transaction type).
If I transfer in funds from my Chase bank into my investment account are they available to trade immediately?
Yes, with real time processing your funds will be immediately available to trade.
If I transfer in funds from my Chase bank account into my investment account are they available to withdraw immediately?
Yes, with real time processing your funds will be immediately available to withdraw.
Where do I see the status of my real time transfer?
To confirm that the transfer was posted to your account, go to your Brokerage transfer activity and check the transaction status. We’ll also email you once we’ve completed your transfer.
Why does my Chase bank account activity display my transaction in Pending status when my transfer is completed and my account balances are updated?
While we process cash transfers in real time throughout the day, bank account transfer activity is updated when those transactions are hard-posted at approximately 11:59 PM ET.
Account transfers and rollovers
How do I transfer securities to my J.P. Morgan investment account?
We’ve made it easy to transfer securities from your external financial institution to your J.P. Morgan investment account.
You can set up a full account transfer at chase.com:
On your Accounts page, go to the menu bar and open the “Pay & transfer” menu.
Choose “Transfer securities,” then follow the instructions to schedule your transfer.
(Right now, we only support full account transfers online.)
If you’d like to set up a partial transfer, or if your account contains ineligible securities, please go to our Brokerage Forms page and complete the “Account Transfer Form.”
Ineligible securities include cash overdrafts, annuity contracts, short security positions, options, physically held securities, notional investments/memo positions (e.g., CDS, TBA contracts, time deposits), penny stocks, alternative investments, legal documents/contracts, partnership shares, margin balances, structured notes.
What is a rollover?
There are different kinds of rollovers. In a direct rollover, assets from your employer-sponsored qualified retirement plan–e.g., a 401(k), 403(b) or 457(b) account–are paid directly to the receiving IRA on your behalf (as the plan participant/employee). In an indirect rollover, the plan distributes the assets to you (the participant/employee), and you have 60 days after receiving the funds to roll them over to an IRA or other eligible retirement plan. (Keep in mind: Unlike IRA-to-IRA rollovers, you can roll over assets from an employer-sponsored retirement plan more than once every 12 months.)
When you’re reviewing your available options for your retirement plan assets, evaluate the investment and non-investment considerations we describe in “Making Informed Rollover Decisions” (PDF). You should consult with the plan administrator and a professional tax advisor before making any decisions about your retirement assets.
For step-by-step instructions, see our guide on how to roll over retirement assets.
What types of accounts can I roll over?
As further described below, you can roll over assets distributed from an IRA (indirectly) and from an employer-sponsored qualified retirement plan (e.g., 401(k), 403(b) or 457(b)) account (directly or indirectly).
What is the difference between a rollover and a transfer of assets?
- Direct rollover—If you’re getting a distribution from an employer-sponsored qualified retirement plan, you can ask your plan administrator to make the payment directly to another eligible retirement plan or to an IRA. Contact your plan administrator for instructions. The administrator may issue your distribution in the form of a check made payable to your new account. No taxes will be withheld from your rollover amount.
- Trustee-to-trustee transfer—If you’re getting a distribution from an IRA, you can ask the financial institution holding your IRA to make the payment directly from your IRA to another IRA or to an eligible retirement plan. No taxes will be withheld from your transfer amount.
- Indirect/60-day rollover—If a distribution from an IRA or a qualified retirement plan is paid directly to you, you can deposit all or a portion of it in an IRA or eligible retirement plan within 60 calendar days. Taxes will be withheld from an eligible rollover distribution from a qualified retirement plan, so you’ll have to use other funds to roll over the full amount of the distribution.
Can I combine my rollover and annual contributions into a single IRA?
Yes, generally speaking you can combine rollovers and contributions in the same IRA. However, Traditional IRA dollars and Roth IRA dollars must be kept in separate accounts.
How do I roll over my IRA to J.P. Morgan?
To roll over your IRA, first open a You Invest traditional or Roth IRA. Once your account is open, go to our Brokerage Forms and choose “Account Transfer Form” under “Money & Asset Transfer." Complete the form and send it to the address provided. If you’d like help, you can call us at 1-800-392-5749, Monday–Friday from 8 AM to 9 PM and Saturday from 9 AM to 5 PM ET.
Learn more about how to roll over funds to a J.P. Morgan IRA.
If you’re interested in opening a managed retirement account, please go to your local Chase branch and speak with a J.P. Morgan advisor.
How do I convert my Traditional IRA to a Roth IRA?
To convert your You Invest Traditional IRA to a You Invest Roth IRA, go to our Brokerage Forms page and choose "Roth Conversion." Complete the form and send it to the address provided. There are eligibility requirements for a Roth IRA so make sure you speak to your tax advisor. If you need help, you can call us at 1-800-392-5749, Monday-Friday from 8 AM to 9 PM and Saturday from 9 AM to 5 PM ET.
If you have a managed retirement account, please work directly with your J.P. Morgan advisor to convert your account.
Are there certain items that I can't transfer to J.P. Morgan Securities LLC?
Yes. J.P. Morgan Securities LLC reserves the right to determine which types of securities or other positions it'll accept.
For You Invest Trade accounts, the following securities, which are subject to change at any time, are NOT eligible for transfer:
Short security positions
Physically held securities
Notional investments/memo positions (e.g., CDS, TBA contracts, time deposits)
Alternative investments (includes any non-publicly traded stock or bond)
If you try to transfer any of the above items, we may cancel the whole transfer request.
Can I transfer an existing external IRA to an IRA at J.P. Morgan?
Yes, you may roll over an existing IRA to your J.P. Morgan You Invest IRA. You can get started by opening an IRA here.
How long will it take to transfer an account?
It'll take about 3 to 5 business days to complete the transfer of your account if it is between ACAT eligible institutions. It can take between 7 to 30 calendar days if the transfer is between non-ACAT eligible institutions. We'll notify you via e-mail each time the status of your transfer changes.
Note: The ACAT (Automated Customer Account Transfer) service is a system that facilitates the transfer of securities from one investment account at a financial institution to another financial institution.
Who can I contact for guidance about my retirement assets?
Your plan administrator and/or a professional tax advisor can help you make an informed decision about your retirement assets. Together you can evaluate your options in light of your priorities to help identify which one is most suitable for your situation.