Members of your Chase Loan Team are available to help you. The names and phone numbers of your team members are listed in Quick Links under View My Loan Team. A Web Support Specialist is also available at 1-877-293-7071, Monday–Friday, 8 AM to 11 PM ET.
The mortgage application package has important information about your mortgage application, including information about your loan terms (for example, loan amount and interest rate), projected payments and estimated closing costs, and some important legal notices.
Once we provide you with a Loan Estimate, which identifies the fees and charges associated with your loan, you'll be asked to provide your "intent to proceed." Intent to proceed means that you'd like for us to continue with your application. Once you provide intent to proceed, we'll ask you to provide Good Faith Funds, which will be credited to your closing costs. Your Good Faith Funds may or may not be refundable. Refer to your Application Disclosure or contact your Mortgage Banker for details.
We’ll list any documents you can e-Sign on the home page. If you don't wish to e-Sign, you can print and sign documents, and then return them to us by scanning and uploading them to the MyCM site or faxing them to us. We’ll also list any personal documents (W-2’s, bank statements, etc.) we’ll need you to send to us. If you’re purchasing a home, make sure you upload your purchase contract to the MyCM website as soon as possible after you provide your intent to proceed.
The documents are automatically and securely sent to your Loan Team. You’ll also receive an email from us when your document is received. Your Loan Team will review the document and get back to you with questions. Only after the document is confirmed to satisfy the request do we remove it from your list of items to complete.
When you upload a document or fax you’ll receive an email from us when your document is received. Your Loan Team will review your document and get back to you with any questions. Only after the document is confirmed to satisfy the request do we remove it from your list of items to complete.
You can request to change the incorrect information in the “Verify My Account Information” link found in the Quick Links section on the left side of the MyCM home page. The change(s) may not display immediately on the site.