Our Commitment to Fair Lending

At Chase, our goal is to serve everyone who wants to become a homeowner. We are committed to treating all of our customers fairly and equally in every neighborhood where we do business. This commitment is part of our mission to provide quality financial services to our customers. Our commitment to treating all customers fairly is also in agreement with all related laws. We price our mortgages fairly, and we believe our current practices prevent discrimination against individuals. We take fair lending very seriously, and are committed to working with industry and community groups to stamp out discrimination.

We've built a broad fair lending program and we're always working to do more.

  • We work hard to make sure our lending and pricing practices are fair.
  • We work with consumers to help them own homes, and have helped increase homeownership to record levels.
  • We price our loans based on a borrower's financial qualifications, home choice, and local market competition.
  • We have a wide range of loans so that borrowers of every income level can find what they need.
  • We offer to serve customers in a variety of ways, including direct retail mortgage bankers, bank branches, telephone centers, as well as correspondent lenders.
  • We do business in all 50 states.
  • We provide continuing service to all the communities we serve. We also give financial support to community groups involved in economic development and strengthening the social fabric in our communities.

In addition, our Multicultural and Affordable Lending team develops business relationships with non-profit organizations, educates homebuyers, and works with industry and community partners. Learn more about how we're reaching out to homebuyers

We support federal laws that help protect consumers.

The practice of “fair lending” is not just one law, but is actually a group of federal laws that work together to make sure customers are treated fairly. These laws require us to provide information to our customers in an understandable way. The Home Mortgage Disclosure Act (HMDA), for example, is a disclosure law that requires mortgage lenders to provide the public with loan data. This data can help determine if lenders, like Chase, are serving the housing needs of their communities and it can help identify possible discriminatory lending patterns. Get more information about the Home Mortgage Disclosure Act (HMDA).

Access the list of registered Chase Mortgage Loan Originators and learn how the SAFE Act helps consumers know more about their loan originator.

Another important consumer protection law is the SAFE Act. The Secure and Fair Enforcement for Mortgage Licensing Act (SAFE Act) is a federal law designed to improve protection for consumers and reduce fraud in mortgage lending. Under this law, individual mortgage loan originators (MLOs) must register in the Nationwide Mortgage Licensing System and Registry (NMLS). Chase has created a resource page so you can find a registered Chase MLO and learn more about the SAFE Act.