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Lost or stolen card/phone and making returns

Frequently Asked Questions

What if my card is lost or stolen?

Separate contact information exists for Business Banking, Credit Card and Personal Banking accounts.

  • Business Banking: If your card has been lost, stolen or damaged, call us immediately at 1-800-935-9935, 24 hours per day, 7 days a week.
  • Credit Card:  If your card has been lost, stolen or damaged, call us immediately at 1-800-432-3117, 24 hours per day, 7 days a week.
  • Personal Banking: If your card has been lost, stolen or damaged, call us immediately at 1-800-935-9935, 24 hours per day, 7 days a week.

What should I do about Apple Pay if my card is lost or stolen?

If your card is lost or stolen, choose "Contact Chase" from your card in Apple Wallet or use the phone number on the back of your card to contact Chase immediately. We will help you replace your lost or stolen card as well as ensure your lost or stolen card in Apple Pay is replaced.

What if my device is lost or stolen?

If your device is lost or stolen, you can suspend Apple Pay by using the “Find my iPhone” app or visiting www.icloud.com and choosing the option for “Lost Mode.” You will also be given the option to “Erase All” on www.icloud.com. This will delete all cards from Apple Pay and the Secure Element. If in doubt regarding the status of your Chase cards in Apple Pay, please contact Chase by using the number on the back of your card. If you find your phone, you can unsuspend Apple Pay by following the prompts on your phone or via "Find my iPhone” app.

What happens when I replace or update my device?

If you replace or update your device, you will need to add your card(s) again to Wallet as new Apple Pay setup. 

How do I make returns with purchases I’ve made using Apple Pay?

You can make a return the same way you would with your plastic card today by contacting the merchant directly. We do recommend you bring the device that you used when returning items purchased with Apple Pay.

 

Esta página contiene información sobre el uso de su tarjeta Visa® de Chase en billeteras digitales. Si tiene alguna pregunta, por favor, llame al número que aparece en el reverso de su tarjeta.

For a list of compatible Apple Pay devices, see support.apple.com/km207105

Apple, the Apple logo, Apple Pay,  Apple Watch, Face ID, iPad, iPhone, iTunes, Mac, Safari and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries. iPad is a trademark of Apple Inc.

The Contactless Symbol and Contactless Indicator are trademarks owned by and used with the permission of EMVCo, LLC.

Chase credit cards are issued by JPMorgan Chase Bank, N.A. Accounts subject to credit approval.

Debit cards are provided by JPMorgan Chase Bank, N.A. Member FDIC.