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Data Security Questions

Frequently Asked Questions

Can I lock Apple Pay?

Apple Pay is locked when the device is locked.  A device passcode or Touch ID is required per transaction in order to use Apple Pay. 

What is the Secure Element? 

The Secure Element is a dedicated chip in the device that securely stores the device account number.

What is a device account number (token)? 

A device account number (token) is a substitute account number that replaces your card number and is used to make secure purchases in stores and in app. A device account number won't work outside of the secure payment environment.

Am I liable for unauthorized charges made with Apple Pay?

Purchases made with your Chase credit, debit and/or Chase Liquid cards have Chase Zero Liability Protection for any unauthorized card transactions. This means that you won't pay for any unauthorized transactions as long as they are reported promptly. Certain limitations apply. Please see your cardholder agreement for complete details.

Esta página contiene información sobre el uso de su tarjeta Visa® de Chase en billeteras digitales. Si tiene alguna pregunta, por favor, llame al número que aparece en el reverso de su tarjeta.

For a list of compatible Apple Pay devices, see

Apple, the Apple logo, Apple Pay,  Apple Watch, Face ID, iPad, iPhone, iTunes, Mac, Safari and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries. iPad is a trademark of Apple Inc.

The Contactless Symbol and Contactless Indicator are trademarks owned by and used with the permission of EMVCo, LLC.

Chase credit cards are issued by JPMorgan Chase Bank, N.A. Accounts subject to credit approval.

Debit cards are provided by JPMorgan Chase Bank, N.A. Member FDIC.