We're very sorry to hear about your loss and are here to help

We know that settling your loved one’s financial affairs can be complicated and we're here to guide you through this difficult time.

We're very sorry to hear about your loss and are here to help

Here’s how to navigate the loss of a loved one


Notify J.P. Morgan of a client’s death

Call 1-800-392-5749 option 1 or visit a local branch.

Required decedent information:

  • The decedent’s full legal name
  • Their Social Security Number
  • A copy of the decedent’s death certificate (you can provide it when you notify us or once it is available)
  • Investment account numbers (if available)

Losing a loved one: Tasks you may not want to delay

The loss of a loved one is an incredibly difficult and stressful period. Having a list of items to take care of, and preparing in advance as much as possible, can help make those trying moments a little less stressful.

Need help with your inheritance?

Our advisors have industry-leading expertise and can assist you with questions about your inherited assets.

To get started, call 1-855-256-2178 to speak with a J.P. Morgan team member Monday–Friday from 8 AM to 9 PM ET.

You can also fill out a form and we’ll contact you.

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Frequently asked questions

Anyone who has the necessary documentation.

Account information will only be provided to certain parties with legal authority to receive the information, which may include: The fiduciary of the estate, attorney acting on behalf of the estate of the decedent or a TOD/IRA beneficiary. Account information will not be shared with anyone other than an authorized party.

The required documentation is determined by the type of brokerage account held by the decedent.

Required documents generally include:

  • Copy of the death certificate with a visible seal;
  • Copy of the court appointment designating an executor/administrator, dated within 12 months (court seal must be visible); and
  • Payment distribution forms (provided by J.P. Morgan Securities Estate Settlements)

Additional documents:

  • An affidavit of domicile and debts, tax waiver form, apostille seal, U.S. transfer certificate or certificate of translation may be required depending on the decedent’s domicile at the time of their death
  • Guardianship documents will be required for minor or otherwise incapacitated beneficiaries
  • W8-BEN (where the beneficiary isn't a U.S. citizen or other U.S. person)
  • If a trust is listed as a beneficiary on the account, additional documentation will be required

A specialist will review your documentation and if it’s acceptable, we’ll begin processing the requested transfer(s) per the instruction provided. If the documentation is rejected for any reason, you’ll be notified.

  • Internal transfer to J.P. Morgan Wealth Management account
  • ACH to a Chase account
  • Check

How you receive your inherited assets may have tax and other planning implications. Please discuss with your accounting, tax or legal professional.

The time it will take to receive your distribution depends on the account type, specific assets held in the account, the elected payment and how quickly beneficiaries/inheritors properly complete the paperwork and provide all required documentation. Most transfers are completed in a few weeks.

Complete the “Valuation Request” form and choose the type of step-up you are requesting in section “2—Request to Step Up Cost Basis.” This election should be made prior to requesting distributions from the account.

If your loved one had multiple accounts with us—such as a savings or checking account and a mortgage, credit card or other type of account—we can help. We'll go over your options, provide you with any forms you need to fill out and help you handle your loved one's finances as quickly as possible. Call 1-866-926-6909 or visit a local branch to work with one of our advisors.